IHF World Hospital Congress | Theme and sub-themes
The World Hospital Congress of the International Hospital Federation (IHF) is a unique global forum that brings together leaders of national and international hospital and healthcare organizations to discuss key drivers of national and international policy, management, financial trends and solutions in healthcare management and service delivery.
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Theme and sub-themes

THEME: People on board: Transforming Healthcare. Blending Agility, Responsiveness, Resilience.

During the COVID-19 crisis, it has been demonstrated that organizations had to quickly evolve and adapt in order to properly respond to people’s needs. The pandemic accelerated transformations and it will undoubtedly continue in this new era. Having the capacity to transform is vital for the sustainability of hospitals and health service providers while preparing for the uncertainties of the future.


Transformation requires holistic and coordinated efforts from everyone, focused on changing people’s needs and the need to transform healthcare in order to achieve valuable results in this interaction between people and their healthcare and social care system. It is a transformation of values, of technological possibilities, of peoples’ wishes and capabilities. Moreover, we must push this transformation because there are constant leapfrog changes in the world of technology and opportunities in a rapidly evolving environment, in comparison to the capacity we have as a people to adapt to our systems and carry out the cultural changes at the same speed.


The wave is overtaking us and so, let’s transform the system to ride the wave and strategically lead it to the results desired. It is impossible to classify ideas in individual drawers; the debate about everything is fluid. We want to make a fluid and adaptive congress. Although some issues are more people focused, others digitally focused and others more services and care focused, the interrelation is unavoidable and we have to make the effort to embrace it in a global way.

Theme infographic new


SUB-THEME 1. Digital and technology driven transformations

1.1 Artificial Intelligence for smart health and care.

Explore projects or experiences that show a real impact on precision medicine and management, which demonstrates that we can find out and solve the true problems of and for people. Projects that help us plan, evaluate and figure out the best way to allocate resources. Experiences that show how AI helps when it comes to decision-making and sharing knowledge. Discover projects that address the ethical aspects of AI. In 2025, 80% of people interactions will be AI driven. Let’s discuss how AI and big data is helping us change health and care to serve people better.


1.2 Big accurate data: how it helps us.

A great deal of healthcare outcomes depends on our ability to retrieve and share patients data. Ninety percent (90%) of world data has been created in the last 2 years: power of data is huge. People data, data stream and the knowledge we get from it must be addressed to people’s needs, even before they know it. Explore the power of data and the knowledge we can get out of its management:  Big Data for planning, evaluating, and delivering better health and care. Can digital transformation and high performance computing help personalized medicine for a better patients outcome?


1.3 How is digital health transforming the way health systems are run and healthcare is delivered.

We need new ways of delivering health and care services. How does digital technology help us in changing services? Does changing needs found in digital technology better solutions? De-location of services: my caregiver is not beside me, but is with me. mHealth, eHealth, IoT for smart health and care. Cultural change: does technology go faster than values? How to share the digital health strategy to improve healthcare systems. Learn insights in this field. Role of modernized technological innovations in improving quality of care.


1.4 Glocalization: new actors, new rules, global healthcare invaders in the local healthcare set

New actors, new rules: GAFA. Do they play a role in the healthcare market? How do they influence health care innovation?  How do non healthcare players  influence at the local health and care set? Do they have any influence in forcing the model change? Advantages of this competition, opportunities they bring in transforming the healthcare services delivery.

SUB-THEME 2. Towards an integrated concept of health and care services model: value driven transformations

2.1. Enabling the flexibility of organizations to adapt quickly to changes, addressing accelerated innovation adoption.

Discover best practices and experiences on which tools help us provide flexibility to healthcare organizations. Do tools like innovative public procurement help? Learn how governance has to change to push transformation. Which tools are best for addressing effective transformations: management, communication, financing and reimbursement models, innovation in public health policies to support transformation of healthcare systems? Public and private partnership roles in adding value to healthcare.


2.2. Key results that really matter: patients outcomes as the driver for better healthcare.

Transforming also means measuring differently. What is measured, changes. Are PROMs&PREMs (patients reported outcomes measures & patient reported experiences measure) and new ways of measuring outcomes, key in promoting change? Learn new ways to measure results. Understand how value-based healthcare payment systems can help in relation to the different healthcare models. Standardizing versus customizing (all-omics and individualized care): predictive medicine and impact on the healthcare model. Discover challenges others face and how they have addressed them. Right care, right health. Hear projects that show the impact of the adoption of advanced treatment techniques, devices, drugs, precision medicine etc. on health outcomes (results).


2.3. Health and care sustainability supported by applied research and innovation adoption.

Hear new ways of enhancing applicability of research and innovation, for better health, for better care. Sustainability encompasses economic, health, social and environmental dimensions, guarantying good results thought time. Understand the unforeseen benefit of investing in research. Explore how disruptive innovation impacts on better results, with people-needs driven innovation and or with success. Learn from challenges and difficulties of others to help improve the healthcare community.


2.4. Global Healthcare, global mobility, global access: towards a liquid borderless healthcare system.

Breaking the walls, hospital is a concept not a building. Hospitals in the focus: from local players to global players. Hear insights on how we can make the healthcare system liquid, accessible, friendly, global, open. Explore what global health care means. A network of healthcare services around the world? From “health tourism” to cross-border health care and global care, how does digital development affect global health care and mobility?

SUB-THEME 3: People at the center of healthcare system transformations

3.1. How to put citizens at the center of health and care.

Explore projects on how to address changing values in the society and its impact on needs, technology, results and health and care services. Explore perspectives on the best way to address social determinants of health. Learn how others are enhancing PCC Integration of health and social services. Hear experiences on people empowerment, co-production, design thinking, co-design and how it improves health and care delivery results. Understand how patient interface with digital technology must be leaded to contribute to a better healthcare delivery.


3.2. Humanistic centered care.

What does continuum of care in the digital era mean? Favoring the humanization of people care: social and healthcare services together. Support transformation by supporting patients, families, clinical and health teams with IT capabilities. Care we need to provide inside the walls: we also put people at the center. Towards a friendly, cozy architecture for facilities we have to build. Health and care at home and in the community.


3.3. Professionals leading transformations: the strength of professionals to promote transformation.

Empowering the healthcare workforce: let’s get the most out of it. Explore how professional roles must change due to changing demand for services: complexity, chronicity, changing and new society values and new technological opportunities. Human capacity development to foster adoption of technological transformations by healthcare professional. Hear how we have to redefine traditional roles and how health and care professionals can be motivated to embrace digital health transformation. Be inspired by projects on working with patient-experience, in co-producing services with patients, on extending care teams beyond hospital walls. Hear how professionals are empowered to transform care,  changing role of clinicians in terms of digital transformations. Training healthcare professionals on digital technology.


3.4. From health management to ethical leadership.

Hear examples of the power of good governance and accountability in transforming healthcare. Which strong and groundbreaking leadership roles do we need to make things happen? Learn from projects in which management and leadership is needed to promote transformation effectively. Gain insights on how to innovate in managing people in a fast evolving environment. Be inspired by examples on how to retain talent, changing professional roles, multi-disciplinary. Understand what it means to lead in those new environments.