Using Big Data and AI to advance operational efficiency



Wednesday 11 September


Session description:

Big Data and generative AI have huge potential to drive innovation in hospitals. This session focuses on the use of these technologies in hospital operations and clinical models.

Featured presentations:

  • Artificial intelligence for sepsis diagnosis prediction in patients from a reference university hospital in Piauí (Mr Ricardo Queiroz, IT Analyst)
  • Hospital Command Centre – Digital transformation to enhance hospital operational efficiency in Kowloon West Cluster hospitals in Hong Kong (Mr Ho Yin “Steven” Mak)
  • Providing personalized care using predictive modelling (Dr Namgyal Kyulo)
  • The CAMH BrainHealth Databank: Driving an integrated learning mental health model through data and applied machine (Mr David Rotenberg)
  • Coproduction- implementing “Co-Care Board” to elevate safety and amplify healthcare outcomes (Dr Supriya Sarkar)
  • Reduction of up to 50% simple cases in Emergency Room after opening the Urgent Care Center (UCC) inside hospital premises (Dr Muhammad Younus)

Chair: Dr Maya Adam, Director of Health Media Innovation and Clinical Associate Professor of Pediatrics, Stanford University School of Medicine, USA



Wednesday 11 September


Chair and Speakers

Dr Maya Adam

Director of Health Media Innovation and Clinical Associate Professor of Pediatrics, Stanford University School of Medicine, USA

Dr. Adam is the Director of Health Media Innovation and a Clinical Associate Professor in the Department of Pediatrics at Stanford School of Medicine. Her research focuses on measuring the impact of innovative, digital approaches to global health communication. She produces short, animated films and online courses on topics related to maternal child health, nutrition, mental health and disease prevention. She has designed and produced online educational content for the Stanford School of Medicine for use in their preclinical programs, continuing medical education programs and global health promotion efforts. She is the Faculty Lead for the Global Health Media Innovation Lab and Associate Director of the Center for Digital Health at Stanford.

Mr Ho Yin “Steven” Mak

Advanced Practice Nurse, Princess Margaret Hospital, Hospital Authority, Hong Kong

Mr Mak has begun his nursing career in 2008 wherein he specialized in perioperative nursing. He is a Registered Nurse holding a Bachelor’s in Nursing and a Master of Science in Health Service Management. In 2019, he took the lead to promote screen mirroring technology, QR code application, and perioperative nursing information system informatics in Operating Theatre.

In 2020, he transitioned to the role of Advanced Practice Nurse of the Central Nursing Division at Princess Margaret Hospital (PMH). Since 2021, he has been coordinating various hospital smart projects to promote digital transformation in the Kowloon West Cluster (KWC). His notable projects include the eVital Signs and Smart Panel project, the KWC Hospital Command Centre, the Hospital Authority (HA) Ward Place, and the Robotic System which is being fully implementing in KWC. He played a crucial role in nursing informatics promulgation – including web page development, collecting clinical feedback for smart project optimization, and acting as a secretary and member in nursing informatics meetings.

He supports the PMH in discharge planning coordination for low charge bed referral to private hospitals. During the COVID-19 pandemic, he supported PMH’s Infectious Disease Bed Commander for step-down case booking to community step-down facilities. He provided technical assistance for various eBooking systems, facilitating paperless and timely case booking referrals.

To further contribute to the nursing field outside of hospital duties, he serves as a Simulation Instructor in various training programs, such as the Procedural Sedation Safety for Nurses, since 2018. He is also an Executive Committee Member in the Hong Kong Association of Occupational Health Nurses: a group aiming to promote occupational health in nursing.

Mr Ricardo Gomes de Queiroz

IT Analyst, Brazilian Hospital Services Company - EBSERH, Brazil

Mr Ricardo Gomes de Queiroz is a Data Scientist, Machine Learning Engineer, and University Professor for over 20 years with extensive experience coordinating postgraduate and graduate courses.

He has been working for 11 years at the Hospital of the Federal University of Piauí – currently collaborating on the development of research in the health area using Artificial Intelligence, mainly Deep Learning through the use of Artificial Neural Networks and Large Language Models. He divides his passion for research in the health area with the financial area, where he develops investment strategies and analysis of financial market assets.

Dr Namgyal Kyulo

Director of Patient Engagement and Experience, City of Hope Comprehensive Cancer Center, USA

Dr Namgyal L. Kyulo is an accomplished leader in the field of Patient Experience and Engagement, with a distinguished career spanning over 15 years. His most recent role was as the Director of Patient Experience Improvement and Analytics at the prestigious City of Hope National Medical Center, where he successfully established a robust patient experience program.

Currently, Dr Kyulo holds significant positions as a board member of the Beryl Institute Patient Advisory Committee and as a Founding Executive Council Member of the Institute of Innovation. Additionally, he contributed his expertise as a member of the Technical Advisory Group (TAG) for the RAND Research Corporation, focusing on CAHPS tool improvement initiatives, and as a Subject Matter Expert advisor to Press Ganey Inc. for various patient experience enhancement projects. Dr Kyulo’s expertise and thought leadership have been showcased at numerous Conferences and Forums dedicated to Patient Experience and Technology, including prominent events like HIMSS, CipherHealth, and RL Solution conferences.

Furthermore, his commitment to education and mentorship is evident through his role as a faculty member at the School of Health Science, Walden University. Here, he played a vital role in guiding students pursuing their PhD in public health research programs and dissertation writing.

Mr David Rotenberg

Chief Analytics Officer, Centre for Addiction and Mental Health, Canada

David Rotenberg is the Chief Analytics Officer (CAO) at the Centre for Addiction and Mental Health (CAMH) and the Operations Director in the Krembil Centre for Neuroinformatics at CAMH.

In his role as CAO, David is responsible for the management of clinical and research data assets, and enterprise analytics infrastructure. As Operations Director for the Krembil Centre for Neuroinformatics, David leads a team of informatics specialists with inter-disciplinary and cross-platform expertise, dedicated to supporting the Krembil Centre for Neuroinformatics and CAMH research programs. The informatics operations team administers high-performance computing and storage environments including the CAMH Neuroinformatics Platform, a sophisticated multi-scale, multi-modal data management system, and an Artificial Intelligence computing platform.

Dr Supriya Sarkar

Cluster Head, Shalby Hospital, India

As a seasoned healthcare executive with over a decade of experience, Dr Supriya Sarkar is recognized as one of the Young Executive Leaders of 2024 by the International Hospital Federation for his exceptional contributions to patient safety and health system innovation. His expertise lies in inspiring teams and enhancing performance through people-focused hospital administration, emphasizing optimized patient safety protocols and continuous improvement. He excels in strategic decision-making, financial acumen, and hands-on leadership – ensuring stakeholder satisfaction alongside patient well-being and care quality.

Dr Supriya holds multiple degrees such as the following: Safety Quality Informatics & Leadership (SQIL) from Harvard Medical School, Certificate in Healthcare Leadership from Duke University, Masters of Hospital Administration (MHA) from ICFAI University Tripura, Bachelor of Hospital Administration (BHM) from West Bengal University of Technology, and Bachelor of Homoeopathic Medicine and Surgery (BHMS) from University of Calcutta. He also holds certifications in LEAN in Healthcare Management, ACLS, ISO 15189, NABH, and Patient Safety from renowned institutions.

Dr Supriya is a Fellow of AHPI LEADERSHIP FORUM, FISQua, ACHE, NAHQ, and a Lifetime Member of CAHO. He has held key roles including Cluster Head, Chief Executive Officer, Manager for Operations and Quality, Lead Consultant for Quality Systems, and Trainee Executive of Human Resources in prestigious healthcare institutions.

His career reflects a commitment to excellence in healthcare administration, strategic leadership, and continuous improvement, benefiting stakeholders and ensuring top-notch patient care.

Dr Muhammad Younus

Enterprise Risk Management Director, Aflaj General Hospital, Saudi Arabia

Dr Muhammad Younus was born on 4 June 1971 in Karachi Pakistan. Academically, he earned a Bachelor degree of MBBS from Karachi in 1998 then postgraduate fellowship degree of FCPS in General Surgery from college of physician and surgeon Pakistan, in 2005. He underwent training and experience during his post graduate in Jinnah Post-graduate Medical Centre in Karachi Pakistan from 2001 till 2005 . He has a certification for Total Quality Management from Swedish Consultation, Jeddah in 2010. He attended CPHQ  Exam Preparation course in 2012 at Globe Med Saudi; and Six Sigma Green Belt Training Course on 2017 in Riyadh, KSA. Recently, he attended the preparation course of CPHRM in 2023 from AIHQ. He started working as General Surgery Specialist from 2006 till now; and in 2010 was assigned in Quality Patient Safety and Risk Management till now in one of the public hospitals in Kingdom of Saudi Arabia( KSA). Currently, he is working as Director of Enterprise Risk Management Department in Aflaj General Hospital. Dr. Younus publications and presentations were Gall stones analysis thesis for fellowship in 2005; development of policy procedures according to central board for accreditation of healthcare institutions (CBAHI); performance improvements projects and presentation on quality patient safety and risk management inside and outside hospital. Remarkably, he received a Best Staff Award from General Directorate of Health Affairs Riyadh Region in 2021; and Best Staff Award from Riyadh First Heath Cluster in 2022 and 2023,consecutively.