Tracking transformation: Leading successful system redesign – is it working?


Tuesday 10 September


Session description:

Healthcare systems worldwide are implementing transformation projects and, once underway, it’s critical to assess if these initiatives are working. In this session, hear from leaders in different settings on the progress, successes, and next steps for innovative integrations and redesigns of healthcare service delivery in their systems.


Tuesday 10 September



Dr Abdullatif Saad Alokifi

Dr Abdulateef Saad Alokifi

General Director for Organizational Excellence, Ministry of Health, Saudi Arabia

Dr Abdulateef Saad Alokifi is appointed as the General Director for the General Directorate of Organizational Excellence this year 2024. He used to be the Advisor for Assistant Deputy Minister for Hospital Services, General Supervisor for WAZEN Program, the Chairman for Hospital Commissioning Unit and Supervising Filed Visit Unit at the Ministry of Health in Saudi Arabia.

He also worked as the Assistant of the General Director for General Directorate of Hospital Affairs, building up the Wazen Program and adapting the best practices for Hospital Commissioning – in collaboration with Engineering Deputyship and Cluster Leaders and Regional Directorates in 2022.

He started his Career in the Ministry of Health as the Director of Strategic Planning for Quality and Patient Safety in 2016.

He has different experiences in both governmental and private healthcare institutions and hospitals as junior and senior staff until he reached to an executive leader position for the last 23 years. His career was started in National Guard Hospital, Security Forces Hospital, then moved to King Abdullah Bin Abdulaziz University Hospital at Princess Norah University. In addition to that, he has a vast experience in private hospitals and was appointed in different positions like Quality Director, Pharmacy Director, and Hospital CEO. He used to be a CBAHI Surveyor for more than 10 years and currently, he is CHI Surveyor for Healthcare Institutions and Insurance Company.

Since the start of COVID-19, he was appointed to be the Follow-up Officer for Field Hospital until 2023. Lastly, he is the KSA MoH Representative for the International Hospital Federation (IHF).

Dr Abdullatif Saad Alokifi

Dr Layla McCay

Director of Policy, NHS Confederation, UK

Dr Layla McCay is Director of Policy at the NHS Confederation. She has a medical degree from the University of Glasgow, trained as a psychiatrist at South London and Maudsley NHS Foundation Trust, and later sat on the Trust Board. She has worked nationally at Bupa and at the Department of Health and Social Care; and internationally, including at the World Health Organisation, the World Bank, and several global NGOs.

She has held academic roles at Georgetown University, Johns Hopkins Bloomberg School of Public Health, Tokyo Medical and Dental University, Hong Kong University, London School of Hygiene and Tropical Medicine, and at TED, and she founded a think tank that established urban design for mental health in mainstream international policy.

Layla was recognized on the Outstanding 100 LGBTQ+ Executives Role Model List 2023 and appears regularly in the media such as BBC Question Time and Newsnight. She has written two books – Restorative Cities: Urban Design for Mental Health and Wellbeing (Bloomsbury, 2021) and Breaking the Rainbow Ceiling: How LGBTQ+ people can thrive and succeed at work (Bloomsbury, 2024).

Prof. Dr Yeuk Fan Ng

Director, Khoo Teck Puat Hospital, Singapore

Prof. Dr Ng Yeuk Fan is a Senior Consultant and Public Health Physician experienced in health systems and services planning and evaluation, healthcare corporate transformation, organization development, and change management. He has policy experiences in healthcare performance, value-based care, patient safety and quality improvement, and medical education.

He graduated with an MBBS from the Faculty of Medicine of the National University of Singapore and a Master’s in Public Health from the Harvard School of Public Health in United States. He is an accredited Public Health Medicine Specialist by the Singapore Specialist Accreditation Board and the Singapore Medical Council.

Prof. Dr Ng is currently the Director and Head of Corporate Development in Yishun Health – a member of the National Healthcare Group. As the Director, he is responsible for Value-Based Care and Services Planning, Health System and Services Evaluation, Insights and Analytics, Corporate Planning and Organization Development.

He is an Adjunct Associate Professor in the Saw Swee Hock School of Public Health, NUS, as well as the Duke-NUS Medical School Health Systems and Services Research Program. He is also a Physician Faculty and Clinical Teacher in the National Preventive Medicine Residency Programme in NUHS and the Lee Kong Chian School of Medicine. His academic and research interests include the application of systems thinking, design thinking and complexity thinking in health systems, value-based care, integrated care, population health systems, and health system transformation.

Mr Jose Solis-Padilla

Executive Director for the Americas, Mayo Clinic, USA

Mr Jose Solis is the Executive Director for the Americas at Mayo Clinic. In his role of Executive Director, he provides leadership and oversight to the execution of Consulting Projects, Mayo Clinic Care Network partnerships, Mayo Clinic Offices, and Strategic Partnerships throughout the Americas.

While living in Mexico, he worked in the consulting, telecommunications, and manufacturing industries where he developed the expertise and interest for international business and foreign trade. Prior to joining Mayo Clinic, Mr Solis was part of the leadership team of Johns Hopkins Medicine and the management team of Houston Methodist Hospital.

Mr Solis graduated with a Bachelor’s degree in Public Accounting from Universidad Nacional Autonoma de Mexico and received a Master’s degree in Business Administration and International Business from the University of Saint Thomas in Houston. He holds the academic rank of Instructor in Health Care Administration from the Mayo Clinic College of Medicine and Science. He has participated in executive leadership education programs at Johns Hopkins, Mayo Clinic College of Medicine and Science, and Harvard School of Public Health and is a founding member of the Cameron School of Business mentorship program at the University of Saint Thomas.

Mr Solis’s experience in foreign trade, international business, healthcare operations, and academic medicine provide a global perspective for international collaborations.