Tracking transformation: Leading successful system redesign – is it working?



Tuesday 10 September


Session description:

Healthcare systems worldwide are implementing transformation projects and, once underway, it’s critical to assess if these initiatives are working. In this session, hear from leaders in different settings on the progress, successes, and next steps for innovative integrations and redesigns of healthcare service delivery in their systems.

Chair: Dr Relebohile Ncha, Chief Director of Hospitals and Tertiary Health Services, National Department of Health, South Africa



Tuesday 10 September


Chair and Speakers

Dr Relebohile Ncha

Chief Director of Hospitals and Tertiary Health Services, National Department of Health, South Africa

Dr Relebohile Ncha is a medical doctor from South Africa. She graduated with her medical degree from University of Cape Town in 2006. She furthered her studies in the field of public health medicine where she obtained the following qualifications: Master’s degree in Public Health, Masters in Medicine in Public Health Medicine, as well as the College of Medicine Fellowship in Public Health Medicine.

Dr Ncha is a Health Systems and Preventative Medicine Specialist and has extensive experience within the public and private health sector. These include working at various public hospitals within the Gauteng Department of Health as a Medical Officer, then ventured into public health and worked for the National Institute for Communicable Diseases. She then embarked on the journey into health management as a Clinical Manager at a tertiary hospital in Gauteng, then served as the Chief Executive Officer at Helen Joseph Hospital.

Currently, she holds the position of the Chief Director of Hospitals and Tertiary Health Services at the National Department of Health. She is the Chair of the National Hospital Coordinating Committee and also represents the National Department of Health at the Health Professions Council of South Africa under the Medical and Dental Board.

Dr Abdulateef Saad Alokifi

General Director for Organizational Excellence, Ministry of Health, Saudi Arabia

Dr Abdulateef Saad Alokifi is appointed as the General Director for the General Directorate of Organizational Excellence this year 2024. He used to be the Advisor for Assistant Deputy Minister for Hospital Services, General Supervisor for WAZEN Program, the Chairman for Hospital Commissioning Unit and Supervising Filed Visit Unit at the Ministry of Health in Saudi Arabia.

He also worked as the Assistant of the General Director for General Directorate of Hospital Affairs, building up the Wazen Program and adapting the best practices for Hospital Commissioning – in collaboration with Engineering Deputyship and Cluster Leaders and Regional Directorates in 2022.

He started his Career in the Ministry of Health as the Director of Strategic Planning for Quality and Patient Safety in 2016.

He has different experiences in both governmental and private healthcare institutions and hospitals as junior and senior staff until he reached to an executive leader position for the last 23 years. His career was started in National Guard Hospital, Security Forces Hospital, then moved to King Abdullah Bin Abdulaziz University Hospital at Princess Norah University. In addition to that, he has a vast experience in private hospitals and was appointed in different positions like Quality Director, Pharmacy Director, and Hospital CEO. He used to be a CBAHI Surveyor for more than 10 years and currently, he is CHI Surveyor for Healthcare Institutions and Insurance Company.

Since the start of COVID-19, he was appointed to be the Follow-up Officer for Field Hospital until 2023. Lastly, he is the KSA MoH Representative for the International Hospital Federation (IHF).

Dr Michael Maniaci

Medical Director of Consumer Digital Product in the Center for Digital Health, Mayo Clinic, USA

Michael J. Maniaci, M.D. is the Enterprise Physician Lead for the Advanced Care at Home program, the Medical Director of Consumer Digital Product in the Center for Digital Health, and the current Medical Director of Mayo Clinic Hospital in Florida.

His previous leadership positions include the Chair of the Division of Hospital Internal Medicine and the Associate Medical Director of the Mayo Clinic Multidisciplinary Simulation Center in Florida. He received his medical degree from the Saint Louis University Medical School in 2003. He completed his residency training at the Mayo Graduate School of Medicine in 2006 and then completed a one-year Chief Residency program at the Mayo Graduate School of Medicine in 2007. He currently holds the academic rank of Professor of Medicine in Mayo Clinic College of Medicine and Science.

He leads Mayo Clinic’s efforts in Hospital-at-Home care, known as Advanced Care at Home, and is seen as an expert on high-acuity virtual care delivery throughout the United States and Europe. He has helped lead hospital-at-home advocacy efforts on a national scale – speaking to multiple Congressional Senators and Representatives in Washington DC on the subject. His advocacy and educational efforts have been displayed on CNN, NPR, and the Today Show.

Dr Layla McCay

Director of Policy, NHS Confederation, UK

Dr Layla McCay is Director of Policy at the NHS Confederation. She has a medical degree from the University of Glasgow, trained as a psychiatrist at South London and Maudsley NHS Foundation Trust, and later sat on the Trust Board. She has worked nationally at Bupa and at the Department of Health and Social Care; and internationally, including at the World Health Organisation, the World Bank, and several global NGOs.

She has held academic roles at Georgetown University, Johns Hopkins Bloomberg School of Public Health, Tokyo Medical and Dental University, Hong Kong University, London School of Hygiene and Tropical Medicine, and at TED, and she founded a think tank that established urban design for mental health in mainstream international policy.

Layla was recognized on the Outstanding 100 LGBTQ+ Executives Role Model List 2023 and appears regularly in the media such as BBC Question Time and Newsnight. She has written two books – Restorative Cities: Urban Design for Mental Health and Wellbeing (Bloomsbury, 2021) and Breaking the Rainbow Ceiling: How LGBTQ+ people can thrive and succeed at work (Bloomsbury, 2024).

Prof. Dr Yeuk Fan Ng

Director, Khoo Teck Puat Hospital, Singapore

Prof. Dr Ng Yeuk Fan is a Senior Consultant and Public Health Physician experienced in health systems and services planning and evaluation, healthcare corporate transformation, organization development, and change management. He has policy experiences in healthcare performance, value-based care, patient safety and quality improvement, and medical education.

He graduated with an MBBS from the Faculty of Medicine of the National University of Singapore and a Master’s in Public Health from the Harvard School of Public Health in United States. He is an accredited Public Health Medicine Specialist by the Singapore Specialist Accreditation Board and the Singapore Medical Council.

Prof. Dr Ng is currently the Director and Head of Corporate Development in Yishun Health – a member of the National Healthcare Group. As the Director, he is responsible for Value-Based Care and Services Planning, Health System and Services Evaluation, Insights and Analytics, Corporate Planning and Organization Development.

He is an Adjunct Associate Professor in the Saw Swee Hock School of Public Health, NUS, as well as the Duke-NUS Medical School Health Systems and Services Research Program. He is also a Physician Faculty and Clinical Teacher in the National Preventive Medicine Residency Programme in NUHS and the Lee Kong Chian School of Medicine. His academic and research interests include the application of systems thinking, design thinking and complexity thinking in health systems, value-based care, integrated care, population health systems, and health system transformation.