Strategies to drive workforce development and satisfaction



Tuesday 10 September


Session description:

In this session, hospital leaders will share successful strategies that are boosting the efficiency and satisfaction of the healthcare workforce, as well as delivering career development opportunities.

Featured presentations:

    • Breaking through the day-to-day workforce pressures – digital automation! (Mr Vincent Sai)
    • Establishing a research support room in a tertiary hospital: A success story – protocol development steps toolkit and report of results (Dr Juciléia Souza)
    • The growing affinity between clinical engineers and care providers: Workforce and technology at the point of care (Dr Saide Calil)
    • “FerienFreiZeit” (English: “HolidayFreeTime”) – a project to increase employee satisfaction, employer attractiveness and improve work–life balance (Mr Klaus Böckmann)
    • Providing opportunities for career development in public hospital: Youth volunteer scheme as manpower shortage solution? (Dr Michael Chi Cheung Lau)
    • Revolutionizing mental health care: Addressing workforce shortages with collaborative team-based models in a tertiary mental health care hospital in Ontario (Dr Sanaz Riahi)


Tuesday 10 September



Mr Klaus Böckmann

Director of Nursing, Knappschaft Kliniken; Klinikum Westfalen, Germany

Mr Klaus Böckmann is 52 years old and completed his training as a Nurse in Ahaus, Germany in 1994. He completed his Specialist training in Intensive Care and Anasthesia in 1999.

Over the years, he has gained experience in various positions in different hospitals, including being the Director of Nursing. In 2019, he took over the position of Director of Nursing at Klinikum Westfalen GmbH. Thanks to the trusting cooperation within the company, they were able to overcome the COVID-19 pandemic together and implement many innovation projects like the “Mobile Ward Management”, the “Flexible Working Time Models”, the 1/2 Full Year, and the “HolidayFreeTime”.

Dr Saide Calil

Retired Professor of the University of Campinas - Brazil, Global Clinical Engineering Alliance - GCEA, Brazil

• Past President, Global Clinical Engineering Alliance,
• University of Campinas, Clinical Engineering Training Courses Coordinator (1992-2020) Campinas;
• Elected Member of the Administrative Council/International Federation for Medical and Biological Engineering – AC/IFMBE; • Former Chairman, IFMBE Clinical Engineering Division
• Co-founder of the Global Clinical Engineering Alliance – GCEA,
• Chairman of the Educational Program Committee – GCEA
• Past President, Global Clinical Engineering Alliance • President of the Brazilian Society of Biomedical Engineering – SBEB
• Member and co-founder of the Brazilian Association of Clinical Engineering – ABECLin
• Author and co-author of 6 books in the area of Clinical Engineering
• Organiser and coordinator of several national and international Biomedical and Clinical Engineering congresses,
• Presidency of the “II International Congress of Clinical Engineering and Health Technology Management – ICEHTMC (São Paulo-2017).

Dr Michael Chi Cheung Lau

Associate Consultant, Tuen Mun Hospital, Hong Kong

Dr Michael Chi Cheung Lau graduated in 2003 with a Bachelor of Surgery and Medicine (MbChB) from the Chinese University of Hong Kong and  is a Specialist in Geriatric Medicine (FHKCP).

Dr Lau has been working in the specialty of Geriatric Medicine for twenty years while simultaneously pursuing his special interest in Medical-Social Collaboration. He contributed in a collaboration project between a public hospital and a community welfare partner in Hong Kong.

Dr Sanaz Riahi

VP for Clinical Services and Practice; Chief Nursing Executive, Ontario Shores Centre for Mental Health Sciences, Canada

Sanaz Riahi is the Vice President for Clinical and Practice and Chief Nursing Executive at Ontario Shores Centre for Mental Health Sciences (Ontario Shores). She works collaboratively with internal and external stakeholders to optimize and advance clinical operations and quality of care at Ontario Shores. She is passionate about maximizing the use of technology to support, promote, and advance quality interprofessional practice environments to optimize outcomes for patients, staff ,and the organization.

She has led teams at Ontario Shores in continuing to advance a culture of engagement and recovery in mental health – as key foci for more than a decade have been on the prevention of coercive practices, including the utilization of restraint and seclusion, as well as, advancing technology in mental health care. She has provided executive leadership at Ontario Shores in the achievement of HIMSS Davies Award of Excellence and multiple HIMSS EMRAM Stage7 revalidations and most recently HIMSS OEMRAM Stage 7 achievement.

Sanaz is a researcher and educator who has done numerous presentations and has publications in the areas of nursing education, the minimization of seclusion and restraint, the implementation and benefit realization of electronic health records, and violence and aggression in mental health. She is currently a Lecturer in the Department of Psychiatry at University of Toronto.

Mr Vincent Sai

Group CEO and Partner, Modality Partnership, UK

Mr. Sai is a highly accomplished healthcare industry expert with over 25 years of experience in primary care, population health management, and large-scale transformation. As Group CEO and Partner of Modality Partnership, an NHS GP super-partnership, he oversees primary healthcare and community services across the UK. Since joining in 2015, he has expanded Modality from 2 sites serving 25,000 patients to 50 sites reaching over 7 million citizens in 9 regions. Notably, he is the only non-clinical owner among 130-GP partners.

Under his leadership, Modality has received national and international recognition from organisations like the Nuffield Trust and King’s Fund, and awards from Health Service Journal and British Medical Journal. Mr. Sai focuses on patient care, community well-being, and professional development, streamlining back-office functions and implementing digital automation.

Before Modality, Mr. Sai was at Aetna, leading a business unit in health management services across England, Western Europe, and the Middle East, and won an HSJ Award in 2010. He also held senior roles in health-financial solutions and strategic projects.

Mr. Sai’s background includes consulting at Deloitte and top academic achievements: a Master’s in Accounting and Finance from the University of Western Australia and an Executive Certificate from MIT Sloan School of Management. He contributes to healthcare innovation as executive lead at Pathfinder Healthcare Developments, and serves on boards of biotech and health tech startups. Additionally, he is a Visiting Associate Professor at University College London and lectures internationally. In his free time, he volunteers as a football coach.

Dr Juciléia Souza

Head of the Research Management Unit, Hospital Universitário de Brasília, Brazil

Dr Juciléia Souza holds a Masters and PhD from the Postgraduate Program in Developmental and Health Psychology at the University of Brasília (UnB). She is a Specialist in Oncological Psychology from Instituto Nacional de Câncer (INCA) and a Specialist in Preceptorship at Sistema Único de Saúde (SUS) by the Sírio-Libanês Institute of Teaching. She also had Research Training in Clinical Research (Principles and Practice of Clinical Research) from the Harvard T.H. Chan School of Public Health.

Dr Souza was the former President of the Brazilian Society of Psycho-Oncology – SBPO management from 2015 to 2018, and former Vice President of the Brazilian Society of Psycho-Oncology – SBPO between 2018 to 2020.

Dr Souza was the Coordinator of the Psychology Area of ​​the Multiprofessional Health Residency Program at UnB from 2009 to 2018, and was responsible for the Oncology Psychology service at Hospital Universitário de Brasília (HUB) from 2006 to 2022. She also became the Head of the HUB Oncology Unit from June 2018 to September 2021. Currently, she serves as the Head of the HUB Research Management Unit since October 2021.