Plenary session 1: Generational leadership shift: Navigating new challenges, shaping better futures



Tuesday 10 September


Session description:

Prepare to embark on a journey of generational leadership transitions. As generations evolve, so too do the challenges and expectations awaiting our future leaders. The expectations that future leaders have are also vastly different than their predecessors – or are they? How do we capture the wisdom and experience of now and carry it into the future?

For this session, three of our IHF Young Executive Leaders will “write a letter” describing what they are looking for in the future leaders. They will read the letter on stage and through their readings, they will offer a glimpse into the ideals driving the next generation of leadership.

Then three corresponding senior leaders will respond to their letters with their insight and guidance.

Chair: Mr Pedro Delgado, Vice President, Institute for Healthcare Improvement (IHI), UK 



Tuesday 10 September


Chair and Speakers

Mr Pedro Delgado

VP, Institute for Healthcare Improvement, UK

Pedro leads the Institute for Healthcare Improvement’s portfolio of work in Europe and IHI’s equity work outside of the US. He has led IHI’s work over the years in three regions (Latin America, Europe, and Australasia) as well as the IHI Open School. Based in the United Kingdom, he has been a driving force in IHI’s global expansion. From work on improving children cancer care across 6 countries, to reducing C-sections and healthcare-acquired infections in Brazil and several Latin American countries, to improving early years education in Chile, to improving patient safety in Portugal and mental health in London.

Mr Delgado has led the key senior relationships, design and implementation of large-scale health system improvement efforts and networks globally. He coaches senior leaders and teams, and lectures extensively worldwide on large-scale change, patient safety, and quality improvement. He is an Instructor at the Harvard T.H. Chan School of Public Health, a Senior Atlantic Fellow of Health Equity. He is on the International Editorial Board of BMJ Leader, part of the IHI BMJ Governance Group and an Advisory Board member for the Health Foundation’s Q Network. Prior to joining IHI in 2010, he held roles in hospital management and large-scale improvement leadership in the UK, as well as working in mental health in Venezuela and the UK.

In October 2019, Pedro was recognized with the Julia Lima Award by Einstein Hospital in Brazil for his contributions to patient safety and quality improvement in Latin America.

Dr John Kevin Alonzo

Chief of Staff and Assistant Chief Medical Officer, The Medical City Hospital Ortigas, Philippines

Dr JK is a General Paediatrician practising at The Medical City (TMC) Hospital in Ortigas, Pasig City, Philippines. He studied medicine at the Ateneo School of Medicine and Public Health, graduating with MD and MBA degrees. He also took further training at the Asian Institute of Management as part of their Junior Executive Development Program.

Other than his clinical practice, he has played an active role in the hospital administration of TMC since 2019. Currently, as the Chief of Staff, he provides direct support to the Executive Vice President and the Chief Executive Officer and actively engages with the management committee regarding the overall performance of the hospital. Concurrently, he is also the Assistant Chief Medical Officer who collaborates with the managers of the medical operations to ensure work efficiency, quality outcomes, and compassionate care.

One of Dr JK’s key traits is that he is always eager to keep on learning and improving – to be able to do more, not just for himself, but for the patients that he and his hospital serves.

Dr Joanne Conroy

President and CEO, Dartmouth Health, USA

Joanne Mather Conroy, MD, serves as the President and CEO of Dartmouth Health (DH). As Chief Executive Officer of New Hampshire’s only academic health system, Dr Conroy has overseen significant positive changes – including a dramatic turnaround in the D-HH system’s financial performance and a strategic planning process that will guide the organizations into the future.

Dr Conroy is a committed leader in advancing equity in the workplace. She is a co-founder of “Women of Impact,” a nonpartisan group of 140 female health care leaders representing all sectors of the health care industry across the nation. Dartmouth Health was also one of the founding signatories of the TIME’S UP Healthcare initiative, which aims to increase safety and gender equity in the health care industry.

Prior to her arrival at DH, Dr Conroy served as the Chief Executive Officer of Lahey Hospital and Medical Center in Burlington, MA and as Chief Health Care Officer for the Association of American Medical Colleges in Washington, DC. She has also served as Chief Medical Officer, Vice President of Academic Affairs, and Executive Vice President of the Atlantic Health System based in Florham Park, NJ and as President and Chief Operating Officer for the Morristown Memorial Hospital (now called Morristown Medical Center) in Morristown, NJ.

She received her undergraduate degree in Chemistry from Dartmouth College and her medical degree from MUSC, where she completed her residency in anesthesiology. Dr Conroy is board-certified with the American Board of Anesthesiologists.

Dr Chloe Furst

Medical Lead for Acute and Urgent Care, Central Adelaide Local Health Network, Australia

Dr Chloe Furst is a dual trained geriatrician and palliative care physician working across both specialties within the Central Adelaide Local Health Network (CALHN). She is the Medical Lead for the Acute and Urgent Care program at the Royal Adelaide Hospital and is the current state division president of the Australian and New Zealand Society of Geriatric Medicine. She has a special interest in capacity, cognitive impairment, multimorbidity and end of life care and the ethics around these complex issues. She has a strong commitment to the care of the older adult and ensuring that our hospital systems are safe for patients and doctors alike and that patients get treatment aligned to their goals of care in the right environment.

Dr Sidney Klajner

President, Sociedade Beneficente Israelita Brasileira Albert Einstein, Brazil

Sidney Klajner is a General and Colorectal Surgeon and President of the Sociedade Beneficente Israelita Brasileira Albert Einstein – one of the TOP 50 Best Hospitals in the Newsweek Ranking since 2019. In 2023, he joined the Board of Directors of the Institute for Healthcare Improvement (IHI) after 10 years of a strategic alliance maintained by Einstein and IHI.

Since 2018, he has been a member of the Advisory Board of the University of São Paulo Medical School Foundation. Additionally, Dr Klajner is a visiting professor at the Executive MBA in Health Management at the Einstein Institute of Teaching and Research.

Since 2016, he has been leading the digital health transformation at Hospital Albert Einstein: fostering a culture of incorporating cutting-edge software, digitalization of processes, and extensive use of data, technologies, and technological tools among others in private and public sectors. With his leadership in emerging healthcare technologies, he was invited last year to speak at South by South West (SXSW) – the largest festival of innovation and technology in the world – being the first speaker of a Brazilian health organization.

In the editorial area, he published the book “The Digital Revolution in Health” (Editora dos Editores). He is also among the 10 Brazilian leaders with the most relevant presence on LinkedIn, according to the ranking of the GV Executivo magazine from the Getulio Vargas Foundation; and has been Top Voice in Health on the social network since 2020.

Dr Wang-Jun Lee

Chairman and CEO, Myongji Hospital, South Korea

Dr Lee is one of the most influential persons in the Korean healthcare sector. He is the Chairman and CEO of Myongji Medical Foundation, and runs one more acute hospital and three long-term care facilities. Also, he is the Chief Executive Officer of Korea’s most influential healthcare news and publishing company, ‘The Korean Doctors’ Weekly’, founded in 1992.

Additionally, he is one of the leading NGO activists in the medical aid area for migrant workers in Korea, and now serves as Vice Chairman of the Migrant Health Association in Korea. As an Executive Director of the Korean Hospital Association, he is the Chairman of the Korea Healthcare Congress – which is the top healthcare congress in Asia.

He is also the immediate Past President of the Korean Society for Quality in Healthcare (KOSQua). Recently, he has been passionately involved in diverse national activities related to infection control and vaccine development during the COVID-19 pandemic.

Dr Lee graduated from the Seoul National University, College of Medicine. He achieved Board of Surgery in Seoul National University Hospital. He was awarded a PhD degree from the same university.

Mr Federico Umberto Mion

Head of Finance and Administration, Ente Ospedaliero Cantonale - Ospedale Regionale di Lugano, Switzerland

After earning a Master’s degree in International Management at the Faculty of Business and Economics of the Université de Lausanne (HEC Lausanne) and gaining expertise in multinational companies such as Nestlé and EY, the complexity of the industry and the critical issues to be addressed led him to specialize in the healthcare sector. As part of his professional period at the University of Applied Sciences of Southern Switzerland, Mr Federico Umberto Mion had the opportunity to carry out various research and consulting assignments for hospitals and nursing homes: both from a strategic-organizational and economic-financial perspective.

For the past 5 years, he has held the position of Head of Finance and Administration at the Regional Hospital of Lugano, the Institute of Clinical Neuroscience of Southern Switzerland, and the Institute of Pharmacological Sciences of Southern Switzerland – dealing with economic and financial planning, management control, and organizational leadership. He is currently pursuing a Doctorate in Business Administration at the SDA Bocconi School of Management, focusing on public-private partnerships in healthcare.