Innovating for quality: Enhancing patient care with digital solutions

  • INNOVATION IN CARE & OPERATIONS

When:

Wednesday 11 September

14:10–15:10

Session description:

Enhancing patient experience and safety through the integration of digital solutions and strategies has driven fast-paced change in managing hospital operations. In this session, presentations will include projects such as a ground-breaking digital assistant designed to revolutionize customer service in healthcare, the patient safety benefits of scanning automation in hospital dispensing systems, and the implementation of smart care devices to fulfil service needs as well as tackle the workforce shortage.

Chair: Mrs Julie Cerese, SVP, Vizient, USA

  • INNOVATION IN CARE & OPERATIONS

When:

Wednesday 11 September

14:10–15:10

Chair and Speakers

Mrs Julie Cerese

SVP, Vizient, USA

Julie Cerese leads performance management and national networks. In this role, she oversees quality, safety, and clinical leadership programs as well as technical sales and solution delivery and also data science and member insights.

Prior to this, Cerese led the University Health System Consortium’s extensive performance improvement products and services. She oversaw its Intelligence™ suite of performance improvement platforms, comprehensive databases, informatics, analytics, quality research and nursing leadership activities. Cerese also provided direction for the Quality and Accountability Study, which was the basis for the nationally recognized Bernard A. Birnbaum, MD, Quality Leadership Award, presented by Vizient to the top-performing academic medical centers each year.

Cerese’s substantial knowledge of clinical quality improvement was supplemented by her role as director of quality and infection control at Chicago’s Northwestern Memorial Hospital where she leveraged her clinical quality improvement experience. Prior to that, she served as senior director of University Health System Consortium’s clinical process improvement area.

Cerese holds a doctorate in interprofessional education along with a master’s degree and bachelor’s degree in nursing from the Loyola University Chicago Niehoff School of Nursing. In addition, she is the author of many journal articles on quality, performance improvement and clinical topics.

Dr Abdalla Alblooshi

Hospital Director, Emirates Health Services, UAE

  • Director of khorfakkan hospital
  • Consultant General surgeon
  • Arab board in General surgery from ALain UAE
  • Master in business administration Brandie’s university Boston
  • Diploma in public sector innovation from MBR innovation center
  • Cambridge University Former member of consultative council
  • Head of Labor, social affairs and health committee in emirate of Sharjah UAE

Mr See-to Chui

Senior Nursing Officer, Hospital Authority, Hong Kong

Chui See-to is a Senior Nursing Officer in the Central Nursing Division of Prince of Wales Hospital of the Hong Kong Hospital Authority.

He completed the training as Registered Nurse in 1985 and attained his Bachelor and Master’s Degree in 1993 and 2010 respectively. He received the Fellow of Hong Kong College of Surgical Nursing in 2012. From 2009 to 2023, he worked as the Surgical Department Operations Manager of Prince of Wales Hospital with 370 surgical beds, High Dependency Unit, Endoscopy Centre, and Lithotripsy and Uro-investigation Centre.

He has received numerous bright achievement awards for his contribution to the nursing profession by promoting safe practice, quality improvement, and nursing information technology program – especially implementing the first clinical dashboard in Hospital Authority Endoscopy Centre in 2021. He was awarded the Outstanding Staff of Hong Kong Hospital Authority Head Office (HAHO) in 2022. He was hailed as one of the Asian Heroes by Time Magazine during the SARS crisis in 2003.

Currently, he is the Senior Nursing Officer taking up the role of Chairman in the Nursing Information Technology (IT) Development among seven hospitals of the New Territories East Cluster (NTEC) – Hospital Authority. Under his leadership and close collaboration with HAHO and Cluster IT, different IT projects have been smoothly implemented in the whole cluster, including the cluster-wide implementation of command centre, eVital, smart panel, and smart workplace. He also provides coaching and training to NTEC nursing staff on different IT initiatives.

Mr Anders Mohn Frafjord

Deputy CEO, Oslo University Hospital; President, Norwegian Hospital Health Service Association, Norway

Mr Anders Mohn Frafjord is an experienced hospital leader from several different Norwegian hospitals. He is currently the Deputy CEO at Oslo University Hospital – one of Europe’s biggest hospitals. He is also the Chairman of the Board of the University Hospital of North Norway and President of the Norwegian Hospital Health Service Association.

For him, a leader needs to show direction and provide energy. He truly believes in leadership as reaching goals together and in relationship with the employees.

Mr Nilson Malta

Hospital Automation Manager, Hospital Israelita Albert Einstein, Brazil

Mr Nilson Malta is a Pharmacist-Biochemist from the University of São Paulo. He is also a Specialist in Hospital and Healthcare Systems Administration from the São Paulo School of Business Administration at the Getulio Vargas Foundation.

Currently, Nilson teaches as a Professor of the Post-Graduation course in Clinical and Hospital Pharmacy at Hospital Israelita Albert Einstein. Additionally, he serves as a Consultant and Hospital Automation Manager at the same institution – where he has been working for the last 25 years.

He is the Healthcare Sectoral Director at GS1 Brasil and the GS1 Global Healthcare Leadership Team Member representing healthcare providers as well.