Innovating for quality: Enhancing patient care with digital solutions


Wednesday 11 September


Session description:

Enhancing patient experience and safety through the integration of digital solutions and strategies has driven fast-paced change in managing hospital operations. In this session, presentations will include projects such as a ground-breaking digital assistant designed to revolutionize customer service in healthcare, the patient safety benefits of scanning automation in hospital dispensing systems, and the implementation of smart care devices to fulfil service needs as well as tackle the workforce shortage.


Wednesday 11 September



Dr Essam Al Zarouni

Executive Director of the Medical Services, Emirates Health Services, UAE

Dr Essam Al Zarouni Howayyer is a 45-year-old Emarati physician. He graduated from the medical school at the UAE University in 2003. He completed his specialization in Paediatric Emergency Medicine in University of Manitoba (UOM), Canada. Upon return from Canada, he worked for one year in Al Qassimi Hospital (AQH) before joining Shaikh Khalifa Medical City (SKMC) – Abu Dhabi’s Emergency Department in July 2013 as a Consultant to gain more clinical experience. After two years, he returned to the Ministry of Health as a Head of Accident and Emergency Department in AQH.

Dr Howayyer played an active and major role in establishing and operating the new accident and emergency building and department in AQH, in the beginning of March 2016. He also was a key member in the team who managed to get Joint Commission Certification (JCI) accreditation for AQH by the end of 2018. Along with that, he established the Arab Board Residency Program in the Accident and Emergency Department of AQH at the same time.

In October 2021, he was assigned as the Director of the Hospital Department in Emirates Health Services (EHS) establishment. In June 2022, he was appointed as Acting Chief Executive of the Medical Services at EHS.

Dr Howayyer is heavily involved in quality and performance improvement projects both at the hospital as well as the corporate level. He chairs multiple committees at national and corporate levels.

Mr See-to Chui

Senior Nursing Officer, Hospital Authority, Hong Kong

Chui See-to is a Senior Nursing Officer in the Central Nursing Division of Prince of Wales Hospital of the Hong Kong Hospital Authority.

He completed the training as Registered Nurse in 1985 and attained his Bachelor and Master’s Degree in 1993 and 2010 respectively. He received the Fellow of Hong Kong College of Surgical Nursing in 2012. From 2009 to 2023, he worked as the Surgical Department Operations Manager of Prince of Wales Hospital with 370 surgical beds, High Dependency Unit, Endoscopy Centre, and Lithotripsy and Uro-investigation Centre.

He has received numerous bright achievement awards for his contribution to the nursing profession by promoting safe practice, quality improvement, and nursing information technology program – especially implementing the first clinical dashboard in Hospital Authority Endoscopy Centre in 2021. He was awarded the Outstanding Staff of Hong Kong Hospital Authority Head Office (HAHO) in 2022. He was hailed as one of the Asian Heroes by Time Magazine during the SARS crisis in 2003.

Currently, he is the Senior Nursing Officer taking up the role of Chairman in the Nursing Information Technology (IT) Development among seven hospitals of the New Territories East Cluster (NTEC) – Hospital Authority. Under his leadership and close collaboration with HAHO and Cluster IT, different IT projects have been smoothly implemented in the whole cluster, including the cluster-wide implementation of command centre, eVital, smart panel, and smart workplace. He also provides coaching and training to NTEC nursing staff on different IT initiatives.