Healthy governance, core to organizational success



Wednesday 11 September


Session description:

This session highlights excellence in governance practices with examples from hospitals prioritizing competency-based leadership, leadership coaching, and institutional quality.

Featured presentations:

  • Embodying competency-based leadership: A case study of a MP Shah Hospital – a private hospital in Nairobi Kenya (Dr Joan Osoro-Mbui)
  • Redefining strategic priorities for quality at institutional level through external stakeholders (Prof. Guy Haller)
  • Enhancing university hospital governance through hospital billing macroprocess improvement: A pre-post study (Dr Henrique de Alencar Gomes)
  • A synergistic blueprint for organizational excellence at Fundació Aspace Catalunya, guided by a value-based competitive approach (Ms Yolanda Elipe López)
  • Evaluation of hospital clinical governance in Hungary (Dr Klára Rácz)
  • Fundació Puigvert: Sustainability governance with an ESG (Environmental, Social and Governance) approach (Dr Maria Emilia Gil)


Wednesday 11 September



Dr Henrique de Alencar Gomes

Process Office Administration Manager, Hospital das Clínicas da Universidade Federal de Minas Gerais, Brazil

Dr Henrique de Alencar Gomes holds a Bachelor’s degree in Physiotherapy from the Federal University of Minas Gerais (UFMG), obtained in 2008. He furthered his academic journey at UFMG, earning both a Master’s and a PhD in Rehabilitation Sciences between 2009 and 2015. In addition to that, he completed a Postgraduate program in “Accreditation: Quality in Health Services” from the Faculty of Medical Sciences of Minas Gerais from 2012 to 2014 and another in Health Management from the Oswaldo Cruz Foundation in 2016 to 2017.

His professional career began at the Hospital Cristiano Machado within the Urgency and Emergency Complex of the Minas Gerais State Hospital Foundation (FHEMIG), where he served as a Physiotherapist from 2011 to 2013, an Assistance Manager from 2013 to 2015, and an Administrative Manager from 2015 to 2016.

Since 2016, he has been an Administrative Analyst in Hospital Management at the Hospital das Clínicas of the Federal University of Minas Gerais (HC-UFMG)/Brazilian Hospital Services Company (EBSERH).

Dr Henrique has held several leadership roles at HC-UFMG/EBSERH. He was the Head of the Supply Sector from 2018 to 2019, and Administrative Analyst and Head of the Multi-professional Unit from 2019 to 2023. Currently, he serves as the Coordinator of the Process Office since 2022, and the Head of the Risk Management and Internal Controls Unit since 2023.

His extensive experience in healthcare management and accreditation underscores his commitment to improving healthcare quality and operational efficiency.

Dr Maria Emilia Gil

Corporate Chief of Staff, Fundació Puigvert, Spain

Dr Maria Emília Gil holds a PhD from Ramon Llull University, a Degree in Sociology and Politics and a Degree in Nursing from the Universitat Autònoma de Barcelona, and a Master’s Degree in Management of Organizations. She is the current Corporate Chief of Staff of Fundació Puigvert and an Associate Professor at the University of Barcelona.

Her professional career has been in executive positions in the social and health sectors with experience in directing and executing strategic projects and change management throughout the world.

She was the former Director of Fundació Unió, Deputy Director of Mútua Terrassa, Managing Partner at Antares Consulting, Manager at the Bossard Consultants and Gemini Consulting, Head of Clinical Information Management at the Consorci Sanitari Parc Taulí, a Consultant to the Hospital Consultant (CODEH) and Member of the Teaching Committee of the Master’s Degree in Health Management at the University of Barcelona. She is also a Member of the Board of Trustees of the Integralia Foundation.

Prof. Guy Haller

Head of Quality Care Division, Geneva University Hospitals, Switzerland

Prof Guy Haller M.D. , MSc, Ph.D. is head of the Quality of Care division and staff anesthesiologist at the Geneva University Hospitals in Geneva (Switzerland). He is Adj A-Prof in Epidemiology and Preventive medicine at Monash University-Melbourne (Australia). He is a renowned expert in patient safety measurement for perioperative care. He has many publications in International high ranked peer reviewed journals. He currently leads the task force of the ESAIC Patient Safety and Quality Committee for essential patient safety learning and is the experts representative of the Swiss Federal Commission for Quality.

Ms Yolanda Elipe López

Chief Sustainability Officer, Fundació Aspace Catalunya, Spain

Ms Yolanda Elipe López is licensed in Psychology from the University of Barcelona in 2003, has a Master in Self-Leadership and Group Management from the University of Barcelona in 2006, and was under the Sustainable Management and Agenda 2030 Program at Esade in 2023. Since 2008, she has developed her professional career at the Fundació Aspace Catalunya – starting her career as the Director of the Labor Integration Service during the years of 2008 to 2011 and the Special Employment Center from 2008 to present. In 2011, she became responsible for data protection, and in 2018, she was appointed as the Data Protection Officer and Director of Communication and Transparency.

In 2023, she was appointed as the Director of Corporate Social Responsibility and Sustainability. Within the organization, she continues her training in quality management according to ISO 9001 standard in 2010, social communication, teamwork, transparency, data protection, and social responsibility, on an ongoing basis.

Previously, she had developed her professional career as a trainer and manager in the socio-educational field, in group and team management, training groups and support groups, as well as in consultancy, management, and evaluation of social projects, in various social and educational entities.

Dr Joan Osoro-Mbui

COO, M.P. Shah Hospital, Kenya

Dr Joan Osoro-Mbui is a Medical Doctor with a Master’s in Health Systems Management and a Doctorate in Leadership and Change Management from the United States International University-Nairobi. Currently, she works as the Chief Operations Officer in M.P. Shah Hospital.

She has 20 years’ experience in the medical field in various capacities ranging from emergency and critical care, quality and patient safety, clinical governance, clinical and research ethics, and disaster management. This has spanned across the public, private, and faith-based health sectors.

She enjoys sharing what she has learnt through teaching both at work, in conferences, and the universities. Thus, she has had the privilege of being the Guest Lecturer for various Master’s Programs in the: University of Nairobi -School of Tropical and Infectious Diseases; United States International University – Chandaria School of Business; and Strathmore University School of Business.

She is passionate about building responsive and resilient health systems. She fuels this passion through her daily work, continuous reading, networking in forums with like-minded individuals, and sharing her experiences through case studies, publications, and conferences.

Dr Klára Rácz

Quality Management Director, National Directorate General for Hospitals, Hungary

Klara Racz, MD, is a distinguished physician specialized in internal medicine. She received her specialty training at Debrecen University Hospital in her home country (Hungary), gained international experience in the field of hematology in Amsterdam (Netherlands), and Hiroshima (Japan). Her keen eye was shown early in her career when she noticed the cyclical recurrence of thrombocytopenic purpura among one of her patients and pushed to create a personalized therapy schedule for the patient, enhancing his quality of life.

Dr Racz’s ambitions in quality improvement took a professional turn in 2000 when she earned an MSc in Clinical Audit and Quality Improvement in London, which she quickly put into practice at King’s College Hospital, where she played a pivotal role in implementing local and national clinical audits, and contributing to the development of the clinical governance system.

In 2021, Dr Racz took on the role of Director of Quality Management at Hungary’s National Directorate General for Hospitals. In this role, she has been spearheading the implementation of healthcare institutional quality assessment based on the basic principles of clinical governance and the development of the national clinical audit system in Hungary. Her unwavering commitment to continuous professional quality development and institutional quality management has been instrumental in advancing the standards of institutional quality management.