Advancing quality and safety through data, systems, and innovation

Dr Weam Ahmed

A Family Medicine physician. possessing extensive experience in healthcare quality management, clinical excellence, and healthcare accreditation.

Held several leadership positions in quality management, serving as Quality Manager for multiple Primary Healthcare Centers, followed by Quality Manager at Huraymila General Hospital, and subsequently Assistant Hospital Director for Clinical Excellence.

Currently serves as a member of the Policy Review Team and the Accreditation Experts Committee at Riyadh Third Health Cluster, contributing to the development of healthcare policies, quality standards, and accreditation initiatives.

Successfully led and supported multiple healthcare organizations in achieving national quality accreditation and played a key role in implementing numerous high-impact quality improvement projects that enhanced patient care, clinical outcomes, and organizational performance.

Actively participates in national and international scientific conferences and is committed to advancing healthcare quality, patient safety, clinical governance, and continuous organizational improvement.

Mrs Narjis Al Lawati

Narjis Lawati is the Head of the Service Evaluation Section within the Quality and Patient Safety Department at the Royal hospital in Oman. She has extensive experience in healthcare quality improvement, performance measurement, accreditation, and patient safety. In her current role, she leads initiatives to monitor and evaluate organizational performance through KPI’s, ensuring that healthcare services align with national standards and strategic objectives. She works closely with multidisciplinary teams to analyze performance data, conduct field evaluations, develop improvement plans, and promote a culture of continuous quality improvement across healthcare institutions.

Throughout her career, Narjis has actively contributed to accreditation programs, quality assessments, and patient safety initiatives, supporting healthcare organizations in achieving excellence in service delivery. She is passionate about using data-driven approaches to enhance healthcare outcomes, improve operational efficiency, and strengthen patient-centered care.

Committed to lifelong learning and professional development, Narjis continuously seeks opportunities to expand her knowledge and leadership skills. She believes that effective performance management, collaboration, and innovation are essential to building resilient healthcare systems and delivering high-quality, safe, and sustainable healthcare services. Her professional goal is to continue advancing healthcare quality while contributing to the development of future healthcare leaders and the continuous improvement of health services.

Mr Jung Jin Hong

Jungjin Hong is an Assistant Manager in the Radiology Nursing Unit at Asan Medical Center, Korea’s largest hospital, ranked 28th globally in Newsweek’s World’s Best Hospitals 2026. In 2025, Hong led a quality-improvement initiative that transformed an EMR-based implant alert system into an integrated MR safety management platform for patients with cardiac implantable electronic devices (CIEDs) and other implants. Collaborating with a multidisciplinary team across 11 departments, Hong standardized MR safety classifications using international ASTM F2503-13 terminology, consolidated device-specific guidelines in the EMR, and automated electrophysiology order generation for CIED patients. The project was selected as a finalist among the hospital’s top 2025 Process Improvement (PI) initiatives, ultimately receiving the Silver Award after a panel review. Hong also designed and delivered a competency-based education program for the Radiology Nursing Unit, resulting in significant improvements in clinical knowledge and interdepartmental collaboration, with zero MR safety incidents reported following implementation. Hong’s work focuses on translating fragmented, expertise-dependent clinical workflows into standardized, automation-enabled systems that support patient safety at scale.

Ms Winnie Koh

Winnie Koh is Deputy Director at NHG Health, Singapore, where she leads cluster-wide Appropriate & Value-Based Care (AVBC) transformation initiatives to improve patient outcomes through data-enabled care delivery. Her work focuses on integrating clinical outcomes, resource utilisation, and Patient-Reported Outcome Measures (PROMs) into routine care to support more patient-centred and evidence-informed decision-making.

She works closely with multidisciplinary clinical teams to implement outcomes measurement across real-world care settings, including surgical pathways, chronic disease management, and integrated care programmes. Through this, she has developed practical approaches to translating data into actionable insights that reduce unwarranted variation, strengthen care coordination, and drive measurable improvements in outcomes.

At the cluster level, Winnie contributes to strategic efforts to scale AVBC across NHG by aligning care models, data infrastructure, and performance frameworks. She plays a key role in advancing data analytics and dashboarding capabilities that support benchmarking and continuous improvement across institutions.

Winnie is also involved in capability-building through initiatives such as the Centre for Healthcare Innovation (CHI)’s Value Academy, where she supports practitioners in applying AVBC principles in practice. She regularly engages with local and international partners to share NHG’s experience in implementing data-enabled, patient-centred care models across diverse clinical pathways.

Ms Maria Mateu

María Mateu Herrando is a senior professional with more than 20 years of experience in Corporate Social Responsibility, communication, and social innovation within the healthcare sector. She currently serves as Project Manager in the CSR Area of Hospital Clínic de Barcelona, where she leads strategic initiatives focused on humanization, community engagement, and the integration of arts and culture into healthcare. Maria combines expertise in strategic communication, stakeholder engagement, and project leadership with a strong commitment to social value creation. Her work focuses on developing innovative models that generate measurable impact, foster cross-sector collaboration, and contribute to more human, sustainable, and people-centred healthcare systems.

Ms Rashmi Srivastava

Rashmi Srivastava is healthcare quality and operations leader with over 20 years of experience in healthcare operations, project management, quality management systems, and accreditation. She is currently Vice President – Group Quality and New Initiatives at Narayana Health, leads enterprise-wide quality, accreditation, and certification across the group’s hospitals, including NABH, JCI, NABL, Nursing Excellence, Blood Bank, Imaging Services.

Since 2011, Rashmi played a pivotal role in leading both enterprise and hospital-level accreditation initiatives for Narayana Health, serving as IHCO Coordinator and Enterprise Survey Coordinator for Joint Commission International (JCI) accreditation. She successfully coordinated accreditation efforts across multiple hospitals within the group and has been instrumental in driving standardization, clinical governance, continuous quality improvement.

A Certified Professional in Healthcare Quality (CPHQ) and Fellow of the International Society for Quality in Health Care (FISQua), she is also a member of the American College of Healthcare Executives. Her qualifications include a Master’s in Hospital Administration, a Certificate in Hospital Management from Indian Institute of Management Bangalore, Patient Safety Specialization from Johns Hopkins University, and Lead Auditor certification for ISO 45001:2018.
Her expertise spans healthcare informatics, digital quality systems, incident and risk management, clinical and managerial audits, healthcare standards, data analytics, and organizational performance improvement.