Advancements in patient-centred care: Strategies and innovations



Wednesday 11 September


Session description:

Consistent and coordinated care is a powerful tool to achieving better patient outcomes. In this session, the presentations will explore strategies aimed at redesigning healthcare delivery, emphasizing patient-centred initiatives such as: rethinking patient feedback processes, empowering individuals and promoting shared decision-making, elevating the standard of follow-up care, and establishing multidisciplinary clinical pathways to achieve better patient outcomes.

Chair: Dr Henry Gallardo, Director General, Fundación Santa Fe de Bogotá (FSFB), Colombia



Wednesday 11 September


Chair and Speakers

Dr Henry Gallardo

CEO, Fundación Santa Fe de Bogotá (FSFB), Colombia

Henry Gallardo is a Doctor from the Javeriana University. With postgraduate degrees in Hospital Management, Health Administration, Social Security and Health Services Planning. Since 2006 he has served at the Santa Fe de Bogotá Foundation (FSFB), and since 2018 he has been its General Director.

Before Santa Fe he worked with Johnson & Johnson as Director of Health Economics for Latin America. Previously he was Health Director of Fundación Corona and worked on several projects in the Colombian Ministry of Health. Throughout his career, he has been a professor of Health Systems at several universities and has published articles on topics related to the Colombian health sector and its reform.

Henry has served on several Boards of Directors. Currently, he is vice president of the Colombian Association of Hospitals and Clinics (ACHC), member of the Board of Directors of Planetree International and president-elect of the International (world) Hospital Federation (IHF).

Mrs Sandrine Boucher

Director of Medical Strategy and Performance, Unicancer, France

Mrs Sandrine Boucher is responsible for the development of management tools of the French hospital market (benchmarking on economic indicators, branches of activity, and market studies), drafting and defending Unicancer’s position before the Ministry of Health concerning hospital pricing systems, financial and management issues in hospital.

Over the past few years, she has supervised a study on the evolution of the treatment of cancer patients (EVOLPEC) which aims  to assess the consequences and financial impact of cancer care.

At the same time, she is working with several medical teams in different national experimental projects such as the following below.
Onco’Link: Its objective is to allow patients receiving oral anti-cancer therapy, by structuring the coordination of hospital teams and community professionals, including pharmacists and general medical practices.
Interception programme: This is collaborated with Gustave Roussy team to identify people at greater risk of developing cancer as early as possible in order to offer them a personalised care.

Mr Alan Dubovsky

VP and Chief Patient Experience Officer, Cedars-Sinai, USA

Alan Dubovsky is the Vice President and Chief Patient Experience Officer for Cedars-Sinai Medical Center in Los Angeles, California. In his role, Alan is responsible for the facilitation of all patient experience strategy and operations improvements in the inpatient, ambulatory, emergency, and ancillary areas.

Alan is also responsible for Interpretation Services: providing language interpretation and translation needs to all medical center patients. In addition, Alan is responsible for Patient Advocacy: the department tasked with managing complaints and grievances, and Lobby Services: the team responsible for first impressions at all entry points of the hospital.

Alan joined Cedars-Sinai in November 2016, with 15 years focused on healthcare patient experience improvement. Prior to joining Cedars-Sinai, Alan was with Emory Healthcare in Atlanta, Georgia – where he was responsible for patient experience and physician engagement, international health, and the leadership and talent development programs.

Alan completed his undergraduate degree in Business Administration at the University of Georgia and his Executive Master in Business Administration at Emory University.

Mr Carles Oliete

Manager of the Technical Cabinet and International Relations, Catalan Hospital, Health & Social Services Association, Spain

As a political scientist and health economist, he brings extensive experience in leading transformative projects and devising innovative solutions in strategic consultancy within the healthcare sector and public management. He is recognized for his expertise in strengthening international relations, crafting comprehensive plans, and enhancing citizen participation. Carlos is results-driven and excels as a consensus facilitator to achieve strategic objectives.

Currently, he focuses on coordinating areas of knowledge and best practices linked to the strategic projects of La Unió Catalana d’Hospitals while strengthening international relations with other organizations in the sector.

Dr Rohini Sridhar

Chief of Medical Services for the Hospital Division, Apollo Hospitals Enterprise Limited (AHEL), India

Dr Rohini Sridhar, MD, DNB (Path), FRCPA (Haem), a luminary in medical excellence and strategic leadership as Chief of Medical Services, Hospitals Division, at Apollo Hospitals Group. Based at the Chennai Headquarters, Dr Rohini brings an illustrious academic background, having trained at the prestigious All India Institute of Medical Sciences (AIIMS), New Delhi, and completing her Fellowship in Haematology from Melbourne, Australia.

Her tenure of over three decades at Apollo Hospitals is an evidence to her unwavering commitment to advancing healthcare standards and clinical excellence. Dr Rohini’s role as Chief of Medical Services encompasses comprehensive oversight of clinical operations, where she meticulously orchestrates the integration of high-reliability care standards across all units. Her strategic acumen was notably demonstrated during the execution of Apollo Hospitals’ COVID-19 vaccination program.

Dr Rohini was instrumental in establishing the Bone Marrow Transplant Services at Apollo Cancer Hospital, Chennai, enhancing the hospital’s oncological prowess. Furthermore, her visionary leadership was pivotal in the inception of Apollo Hospitals Madurai, where she served as CEO and Director of Medical Services (DMS). Under her guidance, Apollo Hospitals Madurai achieved NABH accreditation, a first within the Apollo Group, and garnered prestigious national accolades, including the IMC Bajaj Award and the Rajiv Gandhi National Quality Award.