Advancements in patient-centred care: Strategies and innovations


Wednesday 11 September


Session description:

Consistent and coordinated care is a powerful tool to achieving better patient outcomes. In this session, the presentations will explore strategies aimed at redesigning healthcare delivery, emphasizing patient-centred initiatives such as: rethinking patient feedback processes, empowering individuals and promoting shared decision-making, elevating the standard of follow-up care, and establishing multidisciplinary clinical pathways to achieve better patient outcomes.


Wednesday 11 September



Mrs Sandrine Boucher

Director of Medical Strategy and Performance, Unicancer, France

Mrs Sandrine Boucher is responsible for the development of management tools of the French hospital market (benchmarking on economic indicators, branches of activity, and market studies), drafting and defending Unicancer’s position before the Ministry of Health concerning hospital pricing systems, financial and management issues in hospital.

Over the past few years, she has supervised a study on the evolution of the treatment of cancer patients (EVOLPEC) which aims  to assess the consequences and financial impact of cancer care.

At the same time, she is working with several medical teams in different national experimental projects such as the following below.
Onco’Link: Its objective is to allow patients receiving oral anti-cancer therapy, by structuring the coordination of hospital teams and community professionals, including pharmacists and general medical practices.
Interception programme: This is collaborated with Gustave Roussy team to identify people at greater risk of developing cancer as early as possible in order to offer them a personalised care.

Mr Alan Dubovsky

VP and Chief Patient Experience Officer, Cedars Sinai Medical Center, USA

Alan Dubovsky is the Vice President and Chief Patient Experience Officer for Cedars-Sinai in Los Angeles, California. In his role, Alan is responsible for the facilitation of all patient experience strategies and operations for the medical center, clinics, and Marina Del Rey Hospital. Alan is also responsible for Interpretation Services, providing language interpretation and translation needs to all medical center patients. In addition, Alan oversees Patient Advocacy – the department tasked with managing complaints and grievances, as well as the Lobby Services team, handling the main entry points to the campus.

Alan joined Cedars-Sinai in November 2016 and has over 20 years of healthcare patient experience improvement. Prior to joining Cedars-Sinai, Alan was with Emory Healthcare in Atlanta, Georgia. In that role, Alan was responsible for patient experience and physician engagement, international health, and leadership and talent development for the physician group practices.

Alan completed his undergraduate degree in Business Administration at the University of Georgia and his Executive Master in Business Administration at Emory University.

Mr Carles Oliete

Manager of the Technical Cabinet and International Relations, Catalan Hospital, Health & Social Services Association, Spain

As a political scientist and health economist, he brings extensive experience in leading transformative projects and devising innovative solutions in strategic consultancy within the healthcare sector and public management. He is recognized for his expertise in strengthening international relations, crafting comprehensive plans, and enhancing citizen participation. Carlos is results-driven and excels as a consensus facilitator to achieve strategic objectives.

Currently, he focuses on coordinating areas of knowledge and best practices linked to the strategic projects of La Unió Catalana d’Hospitals while strengthening international relations with other organizations in the sector.