Accreditation standards and quality of care: Working together towards low-carbon, sustainable and resilient hospitals



Tuesday 10 September


Session description:

The healthcare sector is a major contributor to climate change, which causes harm to populations both locally and globally. Hospitals must act to reduce their carbon and environmental footprint, build resilience to climate-related disruptions, and increase sustainability in their operations, for the benefit of their patients, communities, staff, the environment, and the planet.

Addressing the lack of dedicated frameworks and standards is a pressing need for the healthcare sector to be able to:

  1. address climate change as part of its operations, including quality and safety of care;
  2. assess its performance and progress towards sustainable, low-carbon and resilient healthcare delivery; and
  3. define strategies and priorities.

Learn about the journey of embedding low-carbon, resilient and sustainable healthcare as part of accreditation.

Chair: Mrs Jean Courtney, EVP and COO, The Joint Commission, USA



Tuesday 10 September


Chair and Speakers

Mrs Jean Courtney

EVP and COO, The Joint Commission, USA

Jean Courtney currently serves as the Executive Vice President and Chief Operating Officer for The Joint Commission Enterprise. In this role, she is responsible for coordinating strategic initiatives and operating activities, overseeing Joint Commission Resources (JCR) and Joint Commission International (JCI) product and service delivery, and directing business development and marketing for The Joint Commission enterprise.

Previously, Mrs Courtney served as the Interim President, Chief Executive Officer, and Chief Operating Officer for the Joint Commission Resources and Joint Commission International. JCR and JCI are not-for-profit organizations working to improve health care quality and patient safety in over 70 countries around the world. JCI is leading healthcare improvement worldwide through its work with The Joint Commission – through development of international standards for quality and safety and international patient safety goals, and by offering domestic and international consulting, international accreditation, education, publications, Continuous Service Readiness®, and software.

Mrs Courtney has more than 35 years of healthcare financial, strategic, and operational management experience. Earlier, Mrs Courtney served as the Chief of Staff and Chief Financial Officer for JCR and JCI. In addition, she has worked as a Senior Manager in the healthcare consulting practice for E&Y in Chicago, Illinois; as a Corporate Finance Projects Manager and Senior Internal Auditor for Henry Ford Health System in Detroit, Michigan; and as a Staff Accountant for Pannell Kerr Foster, Certified Public Accountants in Detroit, Michigan.

Dr Carsten Engel

CEO, The International Society for Quality in Health Care (ISQua), Ireland

Carsten obtained a MSc in Physics and Chemistry and a MD from the University of Copenhagen, and subsequently earned a Board Certification in Anaesthesiology.

In 2006, after a hospital career of 22 years including a period as the Chief Medical Officer, he joined The Danish Institute for Quality and Accreditation in Healthcare (IKAS). In 2010, he was appointed the Deputy Chief Executive in IKAS where he was a member of the team that developed, implemented, and managed the national Danish accreditation programme. In 2021, he joined The International Society for Quality in Health Care (ISQua) and ISQua EEA as the Chief Executive Officer.

He has been a member of ISQua’s Accreditation Council since 2010 to 2021, a member of the ISQua Academy of Quality and Safety in Health Care since 2019, the Deputy Chair since 2016, and ISQua Expert since 2013. He has contributed to the development of ISQua’s International Accreditation Programme.

Carsten has also published and presented on accreditation-related topics.

Ms Gilvane Lolato

Operational Manager, Organização Nacional de Acreditação (ONA), Brazil

Gilvane Lolato graduated in Business Administration from UGF-RJ, with an MBA in Health Management and Infection Control from INESP-SP. She is also Specialist in Quality and Patient Safety from Universidade Nova de Lisboa, Portugal. She holds a Master in Management and Methodologies of Quality and Safety in Health Care at Instituto Avedis Donabedian, Spain.

Gilvane has worked in the areas of ​​quality management, patient safety, and accreditation for more than fifteen years – where she participated in the implementation of the health accreditation model in the national methodology in more than 20 public and private organizations.

She is a Lecturer in Quality Management, Patient Safety and Health Accreditation; a Member of the Brazilian Society for the Quality of Care and Patient Safety (SOBRASP); and the Operational Manager of the National Accreditation Organization (ONA) where she leads the Management of Certification, Education, Assessors, Quality Management, Communication, ISQua Certifications, ONA’s scientific front and Partnerships.

She took part in the ISQua Fellowship and the Coordinator and teacher of MBA, Postgraduate and Short Courses, with topics focused on Quality Management, Patient Safety and Health Accreditation.

Gilvane was also part of the coordination of the review of the “Manual for Organizations Providing Health Services – Version 2022; and of the scientific committee for ONA events, such as “Meeting of Evaluators”, “International Seminar on Patient Safety and Health Accreditation”, among others.