한국어
English 사람 중심의 리더십이 의료기관이 인력난, 고령화 인구, 시스템 복잡성 등의 과제를 어떻게 헤쳐나가는 데 도움이 되는지 탐구합니다. 본 세션에서는 유연한 인력 모델, 중간 리더십의 핵심적인 역할, 성인지적 시스템 설계, 그리고 의료 서비스 제공에 있어 공감의 중요성을 강조하는 다양한 관점을 제시합니다. 이러한 접근 방식들은 문화, 리더십, 가치를 조화시킴으로써 회복탄력성을 강화하고, 인력의 역량을 증진하며, 급변하는 세상에서 지속 가능하고 고품질의 의료 서비스를 보장할 수 있음을 보여줍니다.
사람 중심의 리더십: 인력 및 시스템 과제에 대한 인본주의적 해결책
좌장
Mr Bill Gassen
President and CEO, Sanford Health, USA
Bill Gassen is president and CEO of Sanford Health, an $12.5 billion integrated health system serving communities primarily across the upper Midwest.
Headquartered in Sioux Falls, South Dakota, Sanford Health is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.
Sanford Health serves over 2 million patients and 415,000 health plan members. The integrated health system has 59 medical centers, 55,000 employees, 4,500 Sanford physicians and advanced practice providers, 500 clinical investigators and research scientists, 145 senior care communities and world clinics in 5 countries around the globe.
In 2025, Gassen was elected as chair-elect designate of the American Hospital Association (AHA) Board of Trustees. In 2027, he will serve as chair of the AHA Board, the top-elected official of the national organization that represents America’s hospitals and health systems and works to advance health care across the country. Gassen has served on the AHA Board of Trustees since 2024.
연사
Ms Margaret Lee
CEO, Alexandra Hospital, Singapore
Margaret is a healthcare leader with three decades of experience, from critical care nurse to CEO of Alexandra Hospital (AH). She leads the hospital’s transformation, blending heritage with innovation whilst advancing compassionate care, workforce wellbeing, and system-wide change across AH and the National University Health System (NUHS).
As AH’s founding Chief Culture Officer, Margaret established the hospital’s identity as a learning, innovative organisation by embedding the WE CARE outward‑mindset culture, strengthening values of psychological safety, empathy, and shared purpose. A certified Outward Mindset facilitator, she has cultivated collaborative leadership and relational trust across NUHS.
As AH’s founding Chief Nurse, she pioneered the Future of Alex Nursing strategy, expanding nursing practice across settings to integrate care seamlessly, while building sustainable capabilities through education, mentorship, and shared governance. She spearheaded AH’s Manpower Optimisation strategy, introducing flexible workforce models and agile practices to enhance resilience.
Deeply committed to patient partnership, Margaret served on the NUHS Patient Advocacy Steering Committee and currently contributes to the PROVE Steering Committee on patient‑reported outcomes. A Harvard Business School Advanced Management Programme alumna and Certified Professional in Healthcare Quality, she has been honoured with the President’s Award for Nurses and multiple Public Administration Medals.
Dr Ram Narain
Chief Administrative Officer, Sheikh Shakhbout Medical City, UAE
Dr. Ram Kumar Narain, Chief Administrative Officer at SSMC, combines extensive medical expertise with deep experience in healthcare leadership, strategic planning, and administrative operations. He is responsible for overseeing operational and clinical services while guiding the development and execution of the organization’s annual operating plan in alignment with SSMC’s long term strategy. His medical training includes cardiac surgery at the University Hospital of Wales in Cardiff, United Kingdom, and Toronto General Hospital at the University of Toronto, Canada. To strengthen his leadership capabilities, he also completed management education at the Indian Institute of Management, Ahmedabad, and Singapore Management University.
After eight years abroad, Dr. Narain returned to India in 1999 to serve as CEO and Medical Director of a 110 bed heart institute. In 2006, he joined the Reliance Group and led efforts to establish Kokilaben Hospital, an 875 bed quaternary care facility in Mumbai. As Executive Director for fourteen years, he contributed significantly to hospital design, planning, commissioning, project management, operations, clinical governance, and strategic growth. From 2019 to 2023, he served as Chief Operating Officer of Emirates Hospitals Group in Dubai, managing a broad healthcare network across the UAE before joining SSMC.
Asst Prof. Erik Thunström
Head of Cardiology Unit, Sahlgrenska University Hospital, Sweden
Erik Thunström believes that people learn, innovate, and perform best when they are trusted with responsibility and given room to grow. This philosophy guides his work as Head of Cardiology at Sahlgrenska University Hospital Ostra, where he strives to create an environment in which research, clinical care, and leadership evolve together, and where contribution matters more than hierarchy.
His work spans clinical cardiology, medical education, and national quality improvement. In medical education, he advocates preparing future physicians not only to master today’s knowledge, but also to continuously acquire new knowledge, navigate complexity, and solve problems that have not yet been defined.
Whether developing future physicians, improving the implementation of evidence-based cardiovascular care, or supporting teams to test new ideas, his focus remains the same: creating conditions where people can do their best work and where innovation becomes part of daily practice.