Virtual Lightning Talks: Innovative collaborations, tools, and policies to improve the quality of service and care

10 November, Wednesday, 12:30 – 13:30

Hear about innovative programs, projects, and good practices from various organizations thru these lightning talks. Presentations include:

International cooperation for kidney exchange success between Spain and Italy
Presented by: Prof. Lluís Guirado
The presenters will report the first transnational kidney exchange procedure carried out in the framework of an international cooperation managed and overseen by the National Transplant Organizations of Italy, Portugal, and Spain. These countries started their KEPs in 2006, 2010, and 2009, respectively. Two authorities and centers developed a common protocol and rules in 2017.

Identifying and prioritizing inefficiency factors in the health system of Iran
Presented by: Dr. Alireza Olyaeemanesh
This presentation will tackle a long-standing issue of every health care system; Inefficiency. You shall be introduced to different inefficiency factors of the Iranian healthcare system, how they managed to identify and prioritize them (identification and prioritization criteria), and also how this information can be adapted in healthcare policymaking for future references.

Optimizing value driven transformation: Lessons from evaluating the Bridging Antenatal Care, Indigenous Babies & Smoking Cessation (BAIBS) Project
Presented by: Dr. Shalomie Shadrach
The Bridging Antenatal Care, Indigenous babies and Smoking Cessation or BAIBS is a Darling Downs Indigenous Health project that aims to improve the quality of antenatal care for women carrying indigenous babies. BAIBS partners with stakeholders in the region to identify culturally appropriate maternity service needs and co-design health care delivery through evidence-based practices. BAIBS uses motivation incentivised programs to nudge public health intervention, among pregnant women.
This presentation includes practical insights from BAIBS such as challenges, early wins and lessons learnt from implementing an integrated service delivery model in a regional and rural area of Queensland, Australia.

Territorial management of healthcare quality and patient safety in the field of mental health in Lleida and Alt Pirineu Aran
Presented by: Laura Batalla-Peinado
Quality and Patient Safety (Q&PS) in healthcare has made significant progress over recent decades. However, work has predominantly been focused on physical health.
The Department of Health of the government of Catalonia approved a system for assessing the quality of its hospitals for acute patients based on the European quality model EFQM called Accreditation, which has proven to be an effective tool for the evaluation and improvement of the services provided.
This work aims to adjust this model of excellence in mental health care, integrating actions to improve the Q&PS trough an area of influence of 400.000 people in Catalonia.

Designing and quantifying the effect of a value-based bundled care model for schizophrenia on patient outcomes and health service delivery and utilization
Presented by: Sarah Kipping
Attendees will learn from this presentation how one organization has started its innovative journey to design a quality & value-based integrated care delivery model for Schizophrenia, which to date has proven difficult given the chronicity of the illness across the lifespan. The approach taken to first develop a proof-of-concept model will be shared and discussed, and the approach to quantify and measure against current practice will be articulated. The overall pursuit of this work is the transformation of clinical practice to standardize and reduce variation in the care that patients receive, and to increase the quality of care received. 

New challenges in the evaluation and adoption of health technologies. Prioritization of innovation in the COVID-19 pandemic
Presented by: Dr. Marta Torres
The COVID-19 pandemic highlighted the urgent need to invest and adopt innovative solutions. To do it quickly and efficiently, new strategies are required. The presenters will share the first version of a novel tool to prioritize COVID-19-focused emerging/innovative technologies, which may help to support and speed up the process of innovation adoption.

Registry of patients and treatments of hospital medicines in Catalonia: A tool to improve quality and efficiency of hospital drug use
Presented by: Dr. Marta Roig-Izquierdo
The Registry of Patients and Treatments for Ambulatory Drugs Dispensed in Hospitals (RPT-ADDH) has gathered prescribing and clinical data on over 280,000 treatments in more than 700 medical indications since 2012. Data from RPT-ADDH has been used to study drug use and related health outcomes, to define quality indicators based on effectiveness, to manage risk sharing agreement and for budgetary projections, amongst other uses. The presentation will provide a practical overview on the processes of creation and implementation of the registry, of some examples of use in drug management, and prospects for future development.

Risk management in ensuring patient safety and high-quality healthcare services
Presented by: Dr. Mary Grace Sta. Ana
The Risk Management Program of Makati Medical Center (MMC), guided by the hospital leadership, directs the activities of the organization in understanding, mitigating, and preventing possible errors and adverse events. Activities are implemented to ensure that its commitment of providing the highest quality of healthcare experience to all its patients, staff and visitors remain true.

Achieving high value surgical care by optimizing operating room cost transparency and accountability
Presented by: Dr. Robert Glasgow
Optimizing the value of surgical care requires one to optimize quality and the cost of delivering care. Cost transparency is key to understanding and optimizing the cost effectiveness of surgical care.

Slaintecare Integrated ANP community chest pain clinic: Impact of transforming chest pain assessment from the hospital to the community
Presented by: Shirley Ingram
The Integrated Community Chest Pain Clinic (ICCPC) provides an alternate avenue  for the GP to refer patients with non-acute chest pain,  avoiding the ED and a lengthy cardiology out-patients waiting time. During the COVID-19 pandemic access to hospital cardiovascular services was decreased with evidence of ‘collateral damage’ on patients with cardiovascular disease (ESC, 2020). Funded by Slaintecare this community clinic is a novel initiative led by an advanced nurse practitioner (ANP) and provided timely in the midst of the pandemic.  This aims to describe the initial outcomes and impact of this nurse-led clinic.

Patients-reported outcomes: do they have influence in the right choice of venous access?
Presented by: Susana Alvarez
Use of new technologies as the ultrasound, and the application of protocols based on the scientific evidence in the choice, insertion, care and management of intravenous devices, adapting them to the real and individual needs, increasing the quality perception care and minimizing risks.
Within these discrete clinical practices, the presenter will share the patient-reported outcome measures (PROMS) and the patient-reported experience measures (PREMS) focused on improving the quality of care services and patient autonomy as they improve communication between patients and healthcare professionals increasing patient satisfaction when PROMs are used for clinical purposes.

Transforming Home-care at scale: Tech-enabler and human-centered to deliver superior output
Presented by: Oriol Fuertes
Home-care is delivering a transformation at its core and at Qida they want to lead from the forefront. The presenter will share how proactive case management, multi-disciplinary teams, thoughtful capacity building to patients/family members/carers and technology can lead to best in class patient-satisfaction results and more days, in better health, at home.