Humanistic approaches to policymaking, transformational leadership, patient pathways and sustainability

11 November, Thursday, 11:30-12:30

Learn and be inspired by brief presentations of innovative programs, projects, and good practices from various organizations:

People at the center of policy-making: Best practices in institutionalizing social participation
Presented by: Kira Koch
Many people think of Universal Health Coverage (UHC) in terms of health financing and service delivery. But health system governance, or the lack thereof, can make or break UHC reforms. Good governance can create a health system that is co-owned by populations, communities and civil society. It goes beyond a narrowed view of delivering services but touches upon broader issues related to transforming health systems to make them more responsive to the needs of the population.
WHO has recently launched the guidance book: voice, agency and empowerment – handbook on social participation for UHC, which aims to strengthen systematic and meaningful government engagement with the population, communities, and civil society in national policy, planning and review processes.
The presenter will provide a brief overview of key findings, and also reflect on the COVID-19 crisis and the importance of bringing in people’s voice into emergency responses and health policies. 

A model for humanistic leadership engagement and collaboration for effective healthcare transformation
Presented by: Dr. Bernardo Ramirez and Dr. Daniel J. West Jr.
Using principles of humanistic centered care, this presentations will discuss how to enhance the value of healthcare management practice and education developing interpersonal relations and leadership competencies.
The presenters’ multinational team developed and applied structured questionnaires and interviews to graduate students and early careerists for over a decade to identify and help advance understanding of the different components of essential “soft skills” competencies. The model underscores important capacities specially on this “times of COVID” to address challenges and implement effective transformation leadership strategies to overcome workplace conditions to create health workplaces.
Other significant findings are the relevance of social determinants and social media to improve and sustain healthcare. With the advent of new technologies and the many health practitioners interacting in chronic care, there is increased emphasis on creating a caring environment, sustainable culture, good governance, and stronger accountability to the community both in the healthcare organizations and the patients’ communities. 

Optimizing the patient pathway in the cataract surgery with a Lean Six Sigma approach
Presented by: Dr. Luis Castillón Torre
Ophthalmology is facing an increased volume of patients of a growing elderly population with  healthcare resource limitations. Cataract is the most common cause of visual impairment around the world and cataract surgery is the most frequent surgical procedure performed in many countries. This surgery is projected to increase in a range from 72% to 144% by 2036 which challenge the sustainability of the current model. The aim of this project is to analyze the patient pathway in the cataract process and redesign it using a Lean Six Sigma methodology in order to increase the number of cataract surgeries performed daily and patient and staff satisfaction while maintaining patient care excellence. Before the project, Hospital San Juan de Dios performed approx. 1500 cataract surgeries annually. After a carefully analysis and using Lean Sigma Techniques they have been able to increase number of procedures by 25%, also reducing variation of in clinic time.

Building sustainable initiatives with accredited graduate healthcare management educational programs
Presented by: Anthony Stanowski and Dr. Daniel J. West Jr.
Healthcare managers need resources and tools to develop sustainable initiatives in patient safety, quality of care and financing innovative efforts.  The CAHME-Canon Partnership will be explained and how highly successful sustainability initiatives can be identified.  This partnership can be replicated in other countries enhancing global health outcome and preparing global healthcare leaders.  The presentation will provide concrete examples of sustainability efforts from universities and explore outcome data supporting implementation of the ideas/concepts.  Finally, teaching future leaders how to develop and design public-private partnerships to improve global health creates opportunities for research, scholarship and innovation.