IHF World Hospital Congress | #hellomynameis
The World Hospital Congress of the International Hospital Federation (IHF) is a unique global forum that brings together leaders of national and international hospital and healthcare organizations to discuss key drivers of national and international policy, management, financial trends and solutions in healthcare management and service delivery.
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During the World Hospital Congress in 2018, IHF and then congress host Australian Healthcare and Hospitals Association (AHHA) supported the #hellomynameis campaign. This year, we are excited to promote the campaign once again! The funds collected from the hospital visits to The Royal Hospital and Sultan Qaboos University Hospital will be donated to St. Gemma’s Hospice in Leeds, a charity which #hellomynameis supports.


What is #hellomynameis?

Chris Pointon and his late wife Dr. Kate Granger MBE founded the #hellomynameis campaign in 2013 to encourage and remind healthcare staff of the importance of introductions. They both believe in the power of introductions in making human connections and that it is an essential part of providing person-centered, compassionate care. As Kate said, a simple introduction is the first step on the ladder of a therapeutic relationship.


They started with one tweet in 2013 and now #hellomynameis has made over 2 billion Twitter impressions and garnered support from thousands of individuals, groups, and organizations worldwide.


Kate and Chris promote 4 key values that the campaign lives by:


Is of paramount importance. Timely and effective communication which is bespoke to the patient makes a huge difference and starts with a simple introduction.


Really do matter – they aren’t little at all, they are indeed huge and of central importance in any practice of healthcare and in society. This could be someone sitting down next to you rather than looming over you or holding the door open for someone coming through.


“No decision about me without me”. These words ring true in healthcare as the most important person is the patient and everything should be done with them in mind.


See me as a person first and foremost before disease or bed number. Individuals are more than just an illness, they are a human being, they are a family member, they are a friend, etc and we should all remember to see more of an individual than just the reason they are using healthcare.

Click here to watch the video of Kate where she talks about these values.


After Kate’s death in 2016, Chris is continuing her legacy by keeping the campaign alive.


We encourage you to also support #hellomynameis

There are many ways you, your colleagues and organization can do so:


  • Follow the four key values. You can start by making sure you introduce yourself to your patients and people you interact with.
  • Spread the word about the campaign online – tweet, share, post a photo or video. You will find your badges having that bright #hellomynameis logo. Post that or a photo of yourself with your badge during the Congress and share it in social media. Make sure to use the hashtag #hellomynameis. Here are just some of the thousands of people who’ve expressed their support.
  • Share the information with your colleagues, organization, friends, to everyone you know. You can download some resources you can use here.
  • You can also donate to the charities that #hellomyname supports: St. Gemma’s Hospice and Leeds Cancer Centre. You can do so here.


Read more about Kate and Chris story and #hellomyname is at www.hellomynameis.org.uk