Awards Committee


Dr. Lawrence Lai

Honorary Member, International Hospital Federation (Hong Kong)


Dr Lai obtained his medical qualification in Hong Kong in 1970. He was promoted to Consultant Physician in 1980, Senior Assistant Director in the Medical and Health Department in 1982 and Deputy Director, Hospital Services Department of the Hong Kong Government in 1989.

Dr Lai joined the newly established Hospital Authority (HA) in 1991 and had held various senior positions since. He was appointed Cluster Chief Executive from 2005 to 2009 and was responsible for the overall management of Queen Mary Hospital, a teaching hospital, and 6 public Hospitals and other healthcare institutions in the Hong Kong West Cluster.

Representing HA, Dr Lai has been actively involved in the work of the Asian Hospital Federation (AHF). He was elected AHF President for two terms from 1999 to 2003 and immediate past President from 2003 to 2005. He continued to serve AHF as a member of Board of Governors from 2005 to 2011, and member of the AHF Study Group since 2012. Dr Lai has also been closely associated with IHF since 1999. He was elected IHF Governing Council Member in November 2005 for a six-year term, appointed Special Advisor for the Asia Pacific Region since January 2012 and Honorary Member since November 2015.

Dr Lai has been associated with the Australian Council of Healthcare Standards (ACHS) and been involved in the implementation of the Pilot Scheme of Hospital Accreditation in Hong Kong since 2009. He was bestowed the 40th Anniversary Gold Medal in 2014 by ACHS. He has also been associated with the International Society for Quality (ISQua) and was appointed ISQua expert in 2012.

Dr Lai is currently Honorary Senior Advisor of HA and the Hong Kong University-Shenzhen Hospital, Honorary Professor of the Medical Faculty, University of Hong Kong and Consultant to the Macau Health Bureau.

For his service to Hong Kong and healthcare community, Dr Lai was awarded the Bronze Bauhinia Star by the Hong Kong Government in 2009.

Ms. Jehan Al Fannah

Head of Performance Improvement, Royal Hospital (Oman)


Jehan is leading hospital performance improvement using lean methodologies since 2017. She is currently working at a tertiary care public hospital (Royal Hospital, Muscat – Oman). Prior to that she was the director of pharmaceutical care department in the same hospital and worked intermittently with the WHO headquarters on various topics such as expert committee on drug dependence and committee on medication use in children. She graduated with an MSc in clinical pharmacy in 2003 from Strathclyde University, Scotland. She also has an executive MBA since 2011, from Hull University. She is a certified professional in healthcare quality and six sigma green belt certified. Her current interests are improving hospital performance, and works closely with continuous improvement team

Prof. Carlos Pereira Alves

President, Portuguese Association for Hospital Development (Portugal)


2016-Present – President of the Portuguese Association for Hospital Development

2010-2015 – Member of Governing Council of the International Hospital Federation

2007-2009 – President of the “Sociedade Médica dos Hospitais Civis de Lisboa”.

2002-2015 – Vice Chairman of the Portuguese Association for Hospital Development

2000-2018 – Prof. of Surgery at the Lisbon Medical School (FCM-UNL)

1997-2004 – Hospital Director of the Hospital Subgroup Capuchos – Desterro – Arroios of Lisbon

1997 – Foreign Clinical Assistant – Saint Thomas Hospital – London

1985 – Founding Member of the Portuguese Society of Cardiothoracic and Vascular Surgery

1984-1986 – Member of the Board of Directors of the College of General Surgery of the Ordem dos Médicos (Medical Portuguese Association).

1982 – Internship of Vascular Surgery at the Groupe Hospitalier Pitie – Salpetriere

1980-1995 – Medical Director of the Welcome Foundation

1979 – Internship of Vascular Surgery in Paris, at St. Joseph Hospital

1976 – Founding Member of the Portuguese Society of Surgery

2005 – Innovation in Payment Healthcare in Europe INSEAD

2004 – Accelerated Inspiration Program Innovation. INSEAD

2002 – Avira managers week course – Administration French School of Fontainebleau. INSEAD

2001 – Honorary Member of Societie Françaiise de Phlebologie

1990 – Fellow of the American College of Surgeons

1986 – Overseas Fellow of the Royal Society of Medicine and of the Venous Forum


Author of several published medical papers and Vein Diseases chapters in the book “Patologia Cirúrgica” the Surgical Portuguese Book published by Mc Graw Hill.

Coordination and Principal Investigator of Clinical Trials / Phase III on Venous Thromboembolism and one Clinical Trial Phase IV on Chronic Venous Insufficiency

Dr. Sita Ratna Devi

Chair, Board of Trustees, International Alliance of Patient Organisations (India)


A medical doctor, public health and management professional, Dr. Ratna Devi brings more than 30 years of experience working to improve health outcomes in India. She spent her initial 10 years in the government and for the past 20 years, she has worked with national and international NGOs for public health initiatives. Dr. Ratna has demonstrated experience managing large-scale programs for success and scaling-up innovative pilot programs across India, at national and state levels. A versatile leader, she combines clinical qualifications to support high-quality service delivery and management experience.


Dr. Ratna Devi is the CEO and Co-founder of DakshamA Health and Education, an organisation that is dedicated to working for access to health, patient education and advocacy. DakshamA aims to create a network of caregivers and patient groups, and work with them on knowledge sharing as well as providing essential feedback for managing long term and chronic diseases. She leads a cross disease Patient Alliance in India called Indian Alliance of Patient Groups (IAPG) and is the Chair of Board, IAPO (International Alliance of Patient Organisations, Board member HIA (Healthy India Alliance – the National NCD Alliance in India) and  I – ORD (Indian Organisation for Rare Diseases). She holds an MBBS degree from Sambalpur University and a dual MBA from SYMBIOSIS and Manipal Institute of Distance Education. Dr. Devi also holds advisory positions at several NGOs and has contributed to research as well as publications.


Her work spans across policy initiatives for Non Communicable diseases, Rare diseases and Patient safety, focusing on changing the way healthcare is perceived and delivered in India, bringing in best practices and patient perspectives for designing, implementing and measuring health outcomes. As a strong patient safety advocate she works with government as well as patient organisations to advocate for better quality and safety not in hospitals and other healthcare delivery institutions but safety at home, educational institutions and workplaces


Her work with International Alliance of Patient Organisations (IAPO) as a Board Member contributes to Universal Access to Healthcare in a global context focusing on the Sustainable Development goals, Migration and healthcare and Healthcare in disasters. She is a member of technical groups, advisory committees and working groups in India and internationally. She is a medical graduate from Sambalpur University


Mr. Charles R. Evans 

Honorary Member, IHF; President, International Health Services Group and Senior Advisor, Jackson Healthcare (USA)


Charles R. Evans, FACHE is President of the International Health Services Group (IHSG) and Senior Advisor at Jackson Healthcare.  IHSG is a social enterprise he founded in 2007 to support health services development in underserved areas of the world.  It is the mission of IHSG to work with established organizations to supplement their capabilities in healthcare management and development as they work to achieve their broader missions.  Current projects are located in Sub-Saharan Africa and Latin America.  IHSG also founded and supports the Leadership Corps for management capacity building.  Finally, IHSG is active in encouraging international hospital partnerships between US hospitals and hospitals in economically developing countries.


Jackson Healthcare is an Atlanta-based consortium of companies that provide physician and clinician staffing, anesthesia management and healthcare information technology solutions proven to improve clinical and financial outcomes to hospitals, health systems and physician groups throughout the U.S.


Evans serves as a member of the boards at Jackson Healthcare, MiMedx Group & WellStreet Urgent Care.  Additionally, he serves on the boards of non-profit organizations including FaithBridge Foster Care and the American International Health Alliance.


In 2012, he attained the Board Leadership Fellow credential of the National Association of Corporate Directors. He is a Fellow in the American College of Healthcare Executives (ACHE); served as a Governor of the College from 2004 – 2007; Chairman Officer from 2008 – 2011; and was the recipient of the 2014 ACHE Gold Medal Award – the highest honor the organization bestows.  He currently serves as Special Advisor to ACHE on International Affairs, and Honorary Member of the International Hospital Federation.


Evans’ other professional experience includes Hospital Corporation of America (HCA) where he managed company divisions including North Carolina, MidAmerica, and Southeast. He was named President of HCA’s Eastern Group in 2004, and was responsible for operations in the Eastern half of the company.  Prior to joining HCA, Evans served in executive positions at Memorial Medical Center of Jacksonville, Florida, and Community Hospitals, Indianapolis, Indiana.


A West Virginia native, Evans received an undergraduate degree from West Virginia Wesleyan College, a Master of Arts from Indiana University of Pennsylvania, and an MBA from Indiana University.

Ms. Triona Fortune

Managing Director, Fortune Quality Accreditation Services (FQAS) (Ireland)


Triona has been working with governments to develop their own healthcare, accreditation, regulation and licensing programs for over 17 years. She also has over 20 years’ senior executive management experience specialising in corporate and clinical governance.

Before setting up FQAS Triona was DCEO of the International Society for Quality in Health Care (ISQua) where she led a number of their strategic goals including the International Accreditation and Conference Programs. Triona’s work continues with ISQua as one of their Experts and Surveyors, she received ISQua’s Lifetime Achievement Award in 2017 for her global work on patient safety.

Triona continues her work with the World Health Organisation (WHO) as an Expert Advisor on various patient safety and quality initiatives. She teaches on numerous Masters Programmes, specialising in healthcare quality and is currently working with Trinity College Dublin and the Sultan Qaboos University in Oman.

As a speaker on the international circuit Triona regularly presents on all aspects of healthcare accreditation, patient safety and leadership. She is the author of several peer reviewed articles on health care standards, accreditation systems and patient centred care.

Commencing her healthcare career as a nurse and midwife, specialising in emergency care, she obtained her MSc. from Trinity College Dublin.

Dr. Anna García-Altés

Director, Catalan Health System Observatory, Agency for Health Quality and Assessment of Catalonia


She is an Economist, holds a PhD in Medicine and Surgery, MPH, and MSc Health Policy and Management. She is currently Director of the Catalan Health System Observatory, at the Agency for Health Quality and Assessment of Catalonia. She has previously worked as Lecturer in Health Economics at King’s College London & London School of Economics, as part time consultant for The World Bank, at the New York City Department of Health and Mental Hygiene, and at the Barcelona local health administration. She is an active member of the Spanish Health Economics Association. Moreover, she has been recently appointed Vice-Chair of the Expert Panel on Effective Ways of Investing in Health, established by the European Commission. She has expertise in economic evaluation and applied econometrics, and has lead and coordinated research groups. Her main interests are around the areas of economic evaluation, assessment of public policies, health capital, and the contribution of health services to population health, areas in which she has published almost 100 peer-reviewed papers.

Ms. Salma Jaouni

Chief Executive Officer, Health Care Accreditation Council (Jordan)


Ms. Jaouni is the CEO of the Health Care Accreditation Council (HCAC) since May 2012, the Arab region’s only independent not-for-profit organization that aims at improving the quality of health and social care services and promoting safer care through accreditation and consultation. Ms. Jaouni has led HCAC into a regionally and internationally recognized institution, growing its impact on improving care and advocating for patient safety.


Ms. Jaouni served previously as the Senior Advisor to the Prime Minister of Jordan on public and social policy; leading the Prime Minister’s Agenda on health and education improvement, social development, youth engagement and public sector reform. She was instrumental in formulating and supporting the implementation of new government policies, programs and initiatives related to the wellbeing of citizens, while leading the team in creating and implementing the Prime Minister’s community outreach and field visits. She was also the founding director and four-year manager of the Jordan Breast Cancer Program focusing on raising awareness, setting the guidelines and driving breast cancer screening. , Ms. Jaouni has also a wide range of experience consulting on strategy, policy and operations working with Booz Allen Hamilton and holding key positions with World Bank and USAID funded projects.


Ms. Jaouni holds a Master’s degree in Public Administration from the Harvard Kennedy School, a Post Graduate Diploma in Health Systems Management from the School of Hygiene and Tropical Medicine, University of London and a Bachelor of Sciences degree from the American University of Beirut in environmental health. Ms. Jaouni sits on several National Boards in Jordan as well as the Board of International Accreditation program for the International Society for Quality in Healthcare (ISQua); she is an ISQua conference abstract reviewer and has been an ISQua expert since 2014. In addition to having an excellent track record in leadership, negotiation, and communication skills. Ms. Jaouni is the recipient of several awards on leadership.

Dr. Kwang Tae Kim

Founder of the IHF Awards, Past President, IHF; Chairman, Daerim Saint Mary’s Hospital (South Korea)


Dr Kim was President of the IHF in 2013-2015. During his presidency, Dr Kim initiated the IHF Awards Program, to promote IHF visibility and its role as knowledge hub.

Dr Kim was President of the Asian Hospital Federation (2008-2009) and President of the Korean Hospital Association (2003-2004).

Since 1969 Dr Kim is Chairman of Daerim Saint Mary’s Hospital.

Dr Kim is a general surgeon. He is a graduate of Catholic University Medical School, Seoul, Korea.

He has been a member of Rotary Club since 1977 and RI Director from 2005 to 2007.

Dr Kim has three children and five grandchildren. He enjoys playing golf and winetasting.

Dr. Satoru Komatsumoto

President, Asian Hospital Federation (AHF)

Vice-President, Japan Hospital Association (JHA)

Chief Executive Officer, Director, Ashikaga Red Cross Hospital, Tochigi, Japan



1969-1975        M.D.  Keio University, School of Medicine, Tokyo, Japan

1975-1979        Graduate School of Medicine, Keio University, Tokyo, Japan

2004-2005        Ph. D.  Graduate School of MBA course, Tokyo Medical and Dental University, Tokyo, Japan



1979-1983        Resident Department of Neurology, Keio University, Tokyo, Japan

1984-1986       Cerebrovascular Research Center, Department of Neurology (Prof. M. Reivich),

Department of Biochemistry/Biophysics (Prof. B. Chance), University of Pennsylvania, Philadelphia, Pennsylvania, U.S.A.

1987-1989       Chief Physician, Department of Neurology, Keio University, Tokyo,Japan

1990-2007      Ashikaga Red Cross Hospital, Tochigi, Japan

2008-Present                 Director, Ashikaga Red Cross Hospital, Tochigi, Japan

2010-Present                  Visiting Professor, Keio University, Tokyo, Japan

2013-Present                  Clinical Professor, Dokkyo Medical University, Tochigi, Japan

2014-Present                  Clinical Professor, Gunma University, Gunma, Japan

2017-Present                  Vice-President of Japan Hospital Association(JHA)

2020 .                              President of the Asian Hospital Federation (AHF)

Dr Wui-Chiang Lee

Chief, Department of Medical Affairs and Planning, Taipei Veterans General Hospital (Taiwan)


Dr. Wui-Chiang Lee is the Chief of Department of Medial Affairs and Planning, Taipei Veterans General Hospital, one of the world-known medical centers in Taiwan. No only a highly-acclaimed gastroenterologist, Dr. Lee dedicates himself to quality and patient safety on a global scale. Deciding to open a new chapter, Dr. Lee joined Johns Hopkins and earned a PhD (2005) and MHS (2002) from the Department of Health Policy and Management. After coming back to Taiwan, he assumed top-ranked positions, such as CEO of the Joint Commission of Taiwan (JCT), and Director-General of the Ministry of Health and Welfare. Soon thereafter, Dr. Lee was appointed as president of the Asian Society for Quality in Health Care (ASQua) and successfully led its four glory years. He has also served as an institutional board member and Chairman of Education Committee of International Society for Quality in Health Care (ISQua) since 2014. The highly-praised international fellowship program among ISQua/ASQua/JCT is one of his many accomplishments. Now he engages in an international project for patient safety culture measurement and improvement. His dedication to saving lives is as infallible as our trust in him.

Dr. Layla McCay

Director of International Relations, NHS Confederation (United Kingdom)


Dr Layla McCay is Director of International Relations at the UK’s NHS Confederation, which includes running the NHS European Office, representing NHS interests in Brexit, and exploring international best practice. She was a psychiatrist in the UK’s National Health Service and Assistant Medical Director at healthcare company Bupa before moving into international health policy. Following her role as Clinical Advisor to the NHS Medical Director at the UK government’s Department of Health, she has held roles at the World Health Organisation, the World Bank, and at several international health NGOs. She founded the think tank The Centre for Urban Design and Mental Health in 2015 and edits The Journal of Urban Design and Mental Health.

Dr McCay has a medical degree from the University of Glasgow and a Masters in health policy, planning and financing from London School of Economics. She has held academic positions in international health at Georgetown University, Johns Hopkins Bloomberg School of Public Health, Tokyo Medical and Dental University, Hong Kong University, London School of Hygiene and Tropical Medicine, and at TED. She has published op-eds, papers and book chapters on mental health, patient safety, health system leadership, and the health aspects of Brexit.

Dr Erik Kreyberg Normann

Past President, IHF; CEO, Normann Consulting (Norway)


Erik Kreyberg Normann is Norwegian and has been a member of the Governing Council since 2009. In the period 2011 – 2013 he was Treasurer, in 2013 – 2015 President Designate, in 2015 – 2017 President and Past-President of IHF. He is the President of The Norwegian Hospital and Health Service Association (NSH). NSH hosted the 38th IHF World Hospital Congress in Oslo in 2013. Dr. Normann is now running his own consultancy company, working with different healthcare institutions and municipalities in Norway.


Dr. Normann is a Pediatrician but for the last 20 years he has mostly been employed in different management positions. He has been the CEO of several hospitals in or near by Oslo, like Ullevaal University Hospital, Buskerud Hospital and Akershus University Hospital. In the last one he was leading the process in preparing and moving the hospital from an old inefficient building into a large, new hypermodern hospital. He was also the CEO of The Oslo Municipal Child and Family Services; the child protection service, child and adolescent psychiatry and family services in Oslo. For three years, he was part time employed by the Norwegian Health Department involved in establishing a new system of financing the hospitals. He has been the Director of Department of Hospital Services in The Norwegian Directorate of Health, the Secretary-General of the Norwegian Air Ambulance Foundation and CEO of the largest private diagnostic imaging provider in Norway.


For 10 years, he was together with some colleagues running a private emergency clinic for children.


While Dr. Normann worked as a clinician, he had different interests, and published several papers in national and international publications and books in the areas of neonatology, endocrinology, infectious diseases and social pediatrics.


Dr. Normann has been the President of both the UNICEF Norway and the Nordic Society on Child Abuse and Neglect.

Dr. Bernardo Ramirez

Director Global Initiatives HMI/COHPA, University of Central Florida (USA)


Director of Global Health Initiatives of the Department of Health Management and Informatics at the University of Central Florida, where he is an Associate Professor teaching International Health Systems; Quality Improvement; Leadership; and Strategic Planning in the graduate and undergraduate programs. He has been the Director of the Executive Master’s in Health Administration and the Bachelor’s in Science in Health Services Administration programs.

Dr. Ramirez has experience in more than 60 countries as health services Administrator and consultant in public and private organizations from the hospital departmental level to health systems reform, planning and policy at the Ministry of Health level. He has directed and conducted management training for health services executives and managers under the auspices of international development agencies and organizations, such as USAID, The Pan-American Health Organization, The World Bank and The W.K. Kellogg Foundation.

Among other positions, he has served as: Program Director of the Master Program in Hospital and Health Services Management at the Business School of the National University of Mexico (UNAM); General Director of Health Standards of the Ministry of Health of Mexico; President of the Mexican Hospital Association; Vice President and Director of International Programs and member of the Board of Directors and currently in-coming-chair of the Global Healthcare Management Faculty Forum of the Association of University Programs in Health Administration (AUPHA). Currently serves as a member of the Candidacy and Global Accreditation Committees in the Commission on Accreditation of Health Management Education (CAHME) and Lead Facilitator of the Project to Develop Collaboration with Academia of the Special Interest Group in Health Management of the International Hospital Federation (IHF). He has served as a Rotarian, in the Board of Directors of the Celebration Foundation, Orlando Florida; and on SHARES International Advent Health Foundation. He is the author of numerous publications, training materials and presenter in many national and international forums.

Ms. Alison Verhoeven

Chief Executive, Australian Healthcare and Hospitals Association


Alison Verhoeven is Chief Executive of the Australian Healthcare and Hospitals Association, the independent peak membership body and advocate for the Australian healthcare system and a national voice for universally accessible, high quality healthcare in Australia.  Its members include public and not-for-profit hospitals, primary health networks, primary and community health services, universities and individual health leaders.  Ms Verhoeven has broad experience in health, education, corporate governance and communications, and has worked in both the private and public sectors in Australia, the Asia-Pacific region, and Europe.