47th IHF World Hospital Congress

10–12
September
2024

Pre- and post-congress:
9 and 13 September

Global learning,
local action

Rio Backdrop
Marker

Windsor Convention & Expo Center, Rio de Janeiro, Brazil

The World Hospital Congress is a unique global forum connecting leaders and decision-makers of hospitals, health services, and healthcare organizations.

Health sector leaders and hospital executives from across the globe come together at Congress to:

  • share knowledge and good practices in leadership, management, and service delivery
  • exchange new ideas and innovations
  • network with other senior executives from across the international healthcare community.

As the only organization connecting managers of hospitals and health systems worldwide, the IHF’s Congress provides a unique opportunity to engage in a 360-degree learning and networking experience with global peers.

The first Congress was held in 1929 in Atlantic City, USA. Taking place in different regions each edition, the Congress has been held as an annual event since 2015.

Brazil FBH logoThe Brazilian Hospital Federation (Federação Brasileira de Hospitais – FBH) won the bid to host the event in Rio de Janeiro in September 2024. Co-hosting with the IHF, they will bring together international hospital leaders and healthcare delivery executives under the banner of “Global learning, local action” with a focus on advancing leadership in the sector to be fit for the future.

IHF Logo

About the IHF

Established in 1929, the IHF is a global not-for-profit, non-governmental membership organization, headquartered in Geneva, Switzerland.

The IHF provides its members with a platform for knowledge exchange and networking with different actors in the health sector, to improve the standard, quality, sustainability, and level of service delivery.

The IHF supports healthcare leaders to excel with training and development. Through its members, it is the voice of hospitals on the global stage.

In 2022, the IHF established the Geneva Sustainability Centre to support IHF members to address the environmental sustainability challenges of today and tomorrow.

www.ihf-fih.org

Our featured speakers and session chairs

Prof. Dr Luís Abegão Pinto

Head of Glaucoma Unit, Unidade Local de Saúde Santa Maria, Portugal

Luís Abegão Pinto is a Portuguese Ophthalmologist with a PhD in Ocular Imaging. He has published more than 100 indexed papers – covering the field of glaucoma, diabetic retinopathy, imaging, and artificial intelligence. He is the Head of the Glaucoma Unit of Portugal’s largest hospital in Lisbon and currently serves as the Secretary of the European Glaucoma Society.

Dr Joanne Conroy

President and CEO, Dartmouth Health, USA

Joanne Mather Conroy, MD, serves as the President and CEO of Dartmouth Health (DH). As Chief Executive Officer of New Hampshire’s only academic health system, Dr Conroy has overseen significant positive changes – including a dramatic turnaround in the D-HH system’s financial performance and a strategic planning process that will guide the organizations into the future.

Dr Conroy is a committed leader in advancing equity in the workplace. She is a co-founder of “Women of Impact,” a nonpartisan group of 140 female health care leaders representing all sectors of the health care industry across the nation. Dartmouth Health was also one of the founding signatories of the TIME’S UP Healthcare initiative, which aims to increase safety and gender equity in the health care industry.

Prior to her arrival at DH, Dr Conroy served as the Chief Executive Officer of Lahey Hospital and Medical Center in Burlington, MA and as Chief Health Care Officer for the Association of American Medical Colleges in Washington, DC. She has also served as Chief Medical Officer, Vice President of Academic Affairs, and Executive Vice President of the Atlantic Health System based in Florham Park, NJ and as President and Chief Operating Officer for the Morristown Memorial Hospital (now called Morristown Medical Center) in Morristown, NJ.

She received her undergraduate degree in Chemistry from Dartmouth College and her medical degree from MUSC, where she completed her residency in anesthesiology. Dr Conroy is board-certified with the American Board of Anesthesiologists.

Mr Pedro Delgado

VP, Institute for Healthcare Improvement, UK

Pedro leads the Institute for Healthcare Improvement’s portfolio of work in Europe and IHI’s equity work outside of the US. He has led IHI’s work over the years in three regions (Latin America, Europe, and Australasia) as well as the IHI Open School. Based in the United Kingdom, he has been a driving force in IHI’s global expansion. From work on improving children cancer care across 6 countries, to reducing C-sections and healthcare-acquired infections in Brazil and several Latin American countries, to improving early years education in Chile, to improving patient safety in Portugal and mental health in London.

Mr Delgado has led the key senior relationships, design and implementation of large-scale health system improvement efforts and networks globally. He coaches senior leaders and teams, and lectures extensively worldwide on large-scale change, patient safety, and quality improvement. He is an Instructor at the Harvard T.H. Chan School of Public Health, a Senior Atlantic Fellow of Health Equity. He is on the International Editorial Board of BMJ Leader, part of the IHI BMJ Governance Group and an Advisory Board member for the Health Foundation’s Q Network. Prior to joining IHI in 2010, he held roles in hospital management and large-scale improvement leadership in the UK, as well as working in mental health in Venezuela and the UK.

In October 2019, Pedro was recognized with the Julia Lima Award by Einstein Hospital in Brazil for his contributions to patient safety and quality improvement in Latin America.

Dr Toseef Din

CEO, M.P. Shah Hospital, Kenya

Toseef Din is a dynamic leader driven by a profound personal vision: to integrate spiritual consciousness and professionalism into every facet of her life. As the Chief Executive Officer of M.P. Shah Hospital, Toseef has distinguished herself as a trailblazer in healthcare management – earning accolades such as the Top 40 under 40 Africa Award for Health and Wellness in 2022, and recognition as one of the 30 most inspirational African Muslim women.

With over two decades of experience in finance and healthcare, Toseef is adept at navigating complex market conditions, fostering sustainability, and driving growth. Her educational journey, which includes qualifications in ACCA, CPA(K), a Bachelor’s in Applied Accounting and a Master’s in Financial Management, reflects her relentless pursuit of excellence. Currently pursuing a PhD in Business and Management, Toseef embodies a commitment to lifelong learning and personal development.

Toseef’s leadership extends beyond the boardroom, grounded in a deep sense of responsibility to both her community and the environment. She pioneered the ‘Go Green’ Initiative at M.P. Shah Hospital in 2019, recognizing the interconnectedness of climate and health crises. Through initiatives like Green365, partnering with Africa Collect for textile recycling, launching ‘stash the trash’ campaigns, and implementing paperless systems, Toseef has fostered a culture of environmental stewardship within her organization.

Toseef is dedicated to leaving a lasting, positive impact on both individuals and the planet. As she takes the helm of the net-zero session in healthcare, her multifaceted expertise and unwavering commitment to sustainability promise to inspire meaningful change.

Dr Sidney Klajner

President, Sociedade Beneficente Israelita Brasileira Albert Einstein, Brazil

Sidney Klajner is a General and Colorectal Surgeon and President of the Sociedade Beneficente Israelita Brasileira Albert Einstein – one of the TOP 50 Best Hospitals in the Newsweek Ranking since 2019. In 2023, he joined the Board of Directors of the Institute for Healthcare Improvement (IHI) after 10 years of a strategic alliance maintained by Einstein and IHI.

Since 2018, he has been a member of the Advisory Board of the University of São Paulo Medical School Foundation. Additionally, Dr Klajner is a visiting professor at the Executive MBA in Health Management at the Einstein Institute of Teaching and Research.

Since 2016, he has been leading the digital health transformation at Hospital Albert Einstein: fostering a culture of incorporating cutting-edge software, digitalization of processes, and extensive use of data, technologies, and technological tools among others in private and public sectors. With his leadership in emerging healthcare technologies, he was invited last year to speak at South by South West (SXSW) – the largest festival of innovation and technology in the world – being the first speaker of a Brazilian health organization.

In the editorial area, he published the book “The Digital Revolution in Health” (Editora dos Editores). He is also among the 10 Brazilian leaders with the most relevant presence on LinkedIn, according to the ranking of the GV Executivo magazine from the Getulio Vargas Foundation; and has been Top Voice in Health on the social network since 2020.

Dr Wang-Jun Lee

Chairman and CEO, Myongji Hospital, South Korea

Dr Lee is one of the most influential persons in the Korean healthcare sector. He is the Chairman and CEO of Myongji Medical Foundation, and runs one more acute hospital and three long-term care facilities. Also, he is the Chief Executive Officer of Korea’s most influential healthcare news and publishing company, ‘The Korean Doctors’ Weekly’, founded in 1992.

Additionally, he is one of the leading NGO activists in the medical aid area for migrant workers in Korea, and now serves as Vice Chairman of the Migrant Health Association in Korea. As an Executive Director of the Korean Hospital Association, he is the Chairman of the Korea Healthcare Congress – which is the top healthcare congress in Asia.

He is also the immediate Past President of the Korean Society for Quality in Healthcare (KOSQua). Recently, he has been passionately involved in diverse national activities related to infection control and vaccine development during the COVID-19 pandemic.

Dr Lee graduated from the Seoul National University, College of Medicine. He achieved Board of Surgery in Seoul National University Hospital. He was awarded a PhD degree from the same university.

Prof. Aymeric Lim

CEO, National University Hospital, Singapore

Aymeric is the Chief Executive Officer of the National University Hospital in Singapore – a leading tertiary care hospital integrating education, research, and innovation to address both present and future healthcare challenges.

The 1,200-bed hospital is the principal teaching hospital of the School of Medicine and the Faculty of Dentistry of the National University of Singapore. It is Singapore’s only university hospital and a key member of the National University Health System, one of three public healthcare clusters in the country.

The hospital adopts a digital first strategy. It is part of the first public healthcare cluster to be fully integrated on NGEMR. Its success with integrating AI in patient care includes the use of an AI-based neuro imaging capability to expedite the identification of stroke patients; and a data dashboard network that provides “live” medical data of patients, enabling tracking of wait times and prediction of daily patient turnout, allowing for more informed decisions about how best to allocate resources. Another tool flags hypercalcaemia to clinicians in real time, prompting quicker interventions for patients. The hospital has set out an ambitious goal to be an AI-literate organisation by embedding innovations as a way of work and life to improve efficiency, and being creative in the delivery of healthcare.

A practising hand surgeon sub-specialising in peripheral nerve surgery, Aymeric’s work has earned him numerous awards, including the National Medical Excellence Awards – Outstanding Clinician Award.

Mr Vital Ribeiro

President of the Board, Healthy Hospitals Project, Brazil

Mr Vital Ribeiro is the President of the Board of the Brazilian non-governmental organization called Projeto Hospitais Saudáveis or the Healthy Hospitals Project, which brings together more than 450 healthcare organizations in Brazil and is the focal point of the international organization “Health Care Without Harm” and the Global Green and Healthy Hospitals Network.

Vital has worked for 35 years in solid waste and environmental management and for the last 15 years in climate change, energy and sustainable procurement in the health sector. He is an Architect and Urban Planner and the Hospital and Health Systems Administrator as well of Escola de Administração de Empresas de São Paulo da Fundação Getulio Vargas (EAESP-FGV) or the Center of Excellence in Retail.

Since 1987, he has worked at the Environmental Health Department of the São Paulo State Health Secretariat – coordinating the Health Services Waste Management Program and implementing the State Climate Change Policy for the health sector.

He holds a Master in Business Administration from EAESP-FGV, with research in healthcare, climate change, environmental and sustainability management. Vital also worked as a consultant for ANVISA, UNESCO, Ministry of Health, PAHO, and Fundação Getúlio Vargas. He is a visiting or regular professor on graduate and postgraduate courses.

Dr Michael Schlosser

SVP of Care Transformation and Innovation, HCA Healthcare, USA

Michael Schlosser, MD, MBA is the Senior Vice President of Care Transformation and Innovation for HCA Healthcare. Reporting directly to the CEO of HCA, he is responsible for leading care delivery innovation and transformation for the enterprise. His department’s vision is to design, develop, integrate, implement, and optimize technology and processes that drive care delivery with the common goal of improving the experience and outcomes for HCA Healthcare’s leaders, care teams, and patients. As part of this strategy, he leads the implementation and optimization of our electronic health record systems, HCA Healthcare’s data science and data strategy teams, and the enterprise Responsible AI program.

Prior to this role, he served as the group’s Chief Medical Officer – leading the clinical operations for 100 HCA hospitals, overseeing quality, patient outcomes, and clinical strategy. He has also served as the Chief Medical Officer for Healthtrust.

Dr Schlosser is a neurosurgeon and completed his residency and fellowship at Johns Hopkins, has served as a Medical Officer with the FDA, and holds a degree in Chemical Engineering from MIT and an MBA from Vanderbilt.

Ms Sara Siegel

Global Head of Healthcare, Deloitte, UK

Sara is Deloitte’s Global Health Sector Leader and leads the health practice in the UK. This encapsulates the firm’s work with the payor and provider systems both publicly and privately funded.  Sara’s passion for health began when she moved to the UK in 2003 and was first exposed to the NHS.

Sara believes passionately in the mission of the NHS and sees the incredible value that a health service free at the point of need provides to society.  With her teams, she supports the NHS to do more and better with the resources at its disposal.  Some of Sara’s work includes supporting the government on its Coronavirus testing programme, and the introduction of robotic and cognitive automation to improve the speed and quality of NHS services and to release more time for direct patient care. It is the introduction and uptake of new innovative practices either pioneered by individuals or tested first in other health systems around the world that Sara most enjoys working with her NHS clients on.

In her global role, Sara is growing the firm’s presence in implementation of Electronic Health Records, and increasing the presence of AI and Generative AI in the firm’s work. She is also focused on health equity and sustainability and climate.

Sara is a trustee of the Peter Sowerby Foundation which supports healthcare causes and she is a trustee of the Conservation Collective, an environmental charity that promotes local teams working to solve environmental problems.

Prof. Nick Watts

Director of the Centre for Sustainable Medicine, National University of Singapore, Singapore

Professor Nick Watts MBBS, MA, BMedSci, FFPH is the Director of the Centre for Sustainable Medicine, leading NUS’s efforts to accelerate the transition to net zero and resilient healthcare systems across the world.

Prior to NUS, he worked as the Chief Sustainability Officer for the NHS in the UK, where he spearheaded their efforts to deliver low-carbon healthcare – leading the Greener NHS team with a budget of almost S$1 billion. He is a medical doctor, a Fellow of the Royal College of Physicians’ Faculty of Public Health, and has worked as the Executive Director of the Lancet Countdown and as the Founder of the Global Climate and Health Alliance and the UK Health Alliance on Climate Change.

Dr Syed Farhat Abbas Naqvi

CEO, Aga Khan University Hospital and Health Services, Pakistan

Dr Farhat Abbas is currently serving as the Chief Executive Officer of Aga Khan University Health Services in Pakistan – overseeing 5 hospitals and the Outreach Health Network across the country. With fellowships in surgery and urology from Pakistan, UK and USA, he is a Professor of Urology and a well-recognized Uro-Oncologist and Reconstructive Surgeon with a rich academic background.

Dr Abbas has held various pivotal roles at the University, contributing significantly to health sciences education, service, research, and administration. As the Dean of the Medical College from 2010 to 2018, he oversaw significant developments: including the introduction of new academic programs and the establishment of research centres. He has served on several national and international committees including those of the World Health Organization and has also made substantial research contributions in the area of prostate and other urological cancers.

Beyond academia and leadership in health sciences, he has contributed to humanitarian causes in disaster relief operations, promoting postgraduate medical education, and other national initiatives in war torn Afghanistan. He is a Fellow of the Pakistan Academy of Sciences and Pakistan Academy of Medical Sciences.

Recognized for his outstanding contributions, he has received numerous awards, including the Tamgha-e-Imtiaz and Sitara-e-Imtiaz from the President of Pakistan.

Prof. Arnon Afek

Associate Director General and Acting Director of General Hospital, Sheba Medical Center, Israel

Prof. Arnon Afek MD, MHA is the Associate Director General of Sheba Medical Center and the Acting Director of Sheba General Hospital. He was also the Former Director General of the Israeli Ministry of Health (MoH) and the Founding Chairman of the Dina Recanati School of Medicine at The Reichman University.

Prof. Arnon Afek has robust experience in healthcare leadership roles, serving as past director general of the Israeli MoH and member of the Bureau of Governors of the OECD Health Committee, taking an active role in designing health policy. Afek is a top authority on Israel’s healthcare system and distinguished leader in improving patient outcomes – he thus served on the National Corona Professional Advisory Board, informing the national health policy response.

Afek possesses a diverse background in managing medical education strategy serving as the Director of the New York State or American MD Program. As founding chairman of the Dina Recanati School of Medicine at The Reichman University, he is leading by example driving change in the way medicine is taught to next generation medical students.

He served as Chairman of the Association of Hospital Directors and currently serve as their Associate Chairman. Afek has received numerous awards, amongst them the Israeli Civil Service Commission Award for reducing bureaucracy in physician licensing and Quality Improvement Award for advancing quality of care in Neonatal Units throughout Israel.

Dr Sumaya Al Blooshi

Director of Nursing, Emirates Health Services, UAE

Dr Sumaya Mohamed Al Blooshi, BSN, MSN, PhD, FAAN is the President of the Emirates Nursing Association and the Director of the Nursing Department in the Emirates Health Services. She is leading the National Nursing and Midwifery Strategy in the UAE and the Task Force Committee for the Cabinet Initiative on the Attractiveness of the Nursing Profession. She is also an Honorary Associate Professor at MBRU.

Dr Sumaya is an Awardee of the Emirates Pride Medal for Mohammed Bin Rashid Government 2017, the Community Serving Medal 2020, the Best Government Communication Campaign in Promoting the Nursing Profession 2018, the “Pioneer Nurse” at the Global Health Pioneer Awards, and a Fellow of the American Academy of Nursing 2022.

Dr Essam Al Zarouni

Executive Director of the Medical Services, Emirates Health Services, UAE

Dr Essam Al Zarouni Howayyer is a 45-year-old Emarati physician. He graduated from the medical school at the UAE University in 2003. He completed his specialization in Paediatric Emergency Medicine in University of Manitoba (UOM), Canada. Upon return from Canada, he worked for one year in Al Qassimi Hospital (AQH) before joining Shaikh Khalifa Medical City (SKMC) – Abu Dhabi’s Emergency Department in July 2013 as a Consultant to gain more clinical experience. After two years, he returned to the Ministry of Health as a Head of Accident and Emergency Department in AQH.

Dr Howayyer played an active and major role in establishing and operating the new accident and emergency building and department in AQH, in the beginning of March 2016. He also was a key member in the team who managed to get Joint Commission Certification (JCI) accreditation for AQH by the end of 2018. Along with that, he established the Arab Board Residency Program in the Accident and Emergency Department of AQH at the same time.

In October 2021, he was assigned as the Director of the Hospital Department in Emirates Health Services (EHS) establishment. In June 2022, he was appointed as Acting Chief Executive of the Medical Services at EHS.

Dr Howayyer is heavily involved in quality and performance improvement projects both at the hospital as well as the corporate level. He chairs multiple committees at national and corporate levels.

Dr Dina Alismail

Executive Director of Healthcare Leadership Academy, Saudi Commission for Health Specialties, Saudi Arabia

With a degree in Health Informatics and an Executive Leadership diploma from INSEAD, Dina worked as the Executive Director of Academic and Training Affairs at King Abdullah bin Abdulaziz University Hospital of Princess Nourah University. Before that, she was the Director of Training and Scholarship at King Khaled Eye Specialist Hospital. She’s an ICF certified executive coach and a master trainer by the American Association of Talent Development. With more than 23 years of experience in training and development, she joined the Saudi Commission for Health Specialties as the Executive Director of the Healthcare Leadership Academy.

Dr Natalia Allué

Medical Director, Fundació Sanitària Mollet, Spain

Dr Natalia Allué is the Medical Director of the Fundació Sanitària Mollet. She is a specialist in Preventive Medicine and Public Health with extensive experience in data analysis and clinical management. She has experience in Health Management focused on the analysis of databases, clinical documentation, dashboards and the creation of indicators always linked to the improvement of healthcare quality.

She is enthusiastic about continuous improvement, methodology and quality, always seeking to add value. She likes multidisciplinarity and teamwork. She has always worked surrounded by people with diverse and varied profiles, considering that they are basic pillars for good management.

She complements her work with a teaching role at the university, serving as an adjunct professor in Medicine and a Master of Clinical Management. Dr Natalia Allué was a student of the YEL 2022 cohort and current YEL ambassador at present. She currently serves as an international contact for the Unió Catalana d’Hospitals (Spain) being a link with International Hospital Federation.

Dr Abdullatif Saad Alokifi

Dr Abdulateef Saad Alokifi

General Director for Organizational Excellence, Ministry of Health, Saudi Arabia

Dr Abdulateef Saad Alokifi is appointed as the General Director for the General Directorate of Organizational Excellence this year 2024. He used to be the Advisor for Assistant Deputy Minister for Hospital Services, General Supervisor for WAZEN Program, the Chairman for Hospital Commissioning Unit and Supervising Filed Visit Unit at the Ministry of Health in Saudi Arabia.

He also worked as the Assistant of the General Director for General Directorate of Hospital Affairs, building up the Wazen Program and adapting the best practices for Hospital Commissioning – in collaboration with Engineering Deputyship and Cluster Leaders and Regional Directorates in 2022.

He started his Career in the Ministry of Health as the Director of Strategic Planning for Quality and Patient Safety in 2016.

He has different experiences in both governmental and private healthcare institutions and hospitals as junior and senior staff until he reached to an executive leader position for the last 23 years. His career was started in National Guard Hospital, Security Forces Hospital, then moved to King Abdullah Bin Abdulaziz University Hospital at Princess Norah University. In addition to that, he has a vast experience in private hospitals and was appointed in different positions like Quality Director, Pharmacy Director, and Hospital CEO. He used to be a CBAHI Surveyor for more than 10 years and currently, he is CHI Surveyor for Healthcare Institutions and Insurance Company.

Since the start of COVID-19, he was appointed to be the Follow-up Officer for Field Hospital until 2023. Lastly, he is the KSA MoH Representative for the International Hospital Federation (IHF).

Dr Abdullatif Saad Alokifi

Dr Graccho Alvim Neto

VP, Associação de Hospitais do Estado do Rio de Janeiro, Brazil

Dr Graccho Alvim Neto works internationally to discover best practices that can be implemented in his native Brazil. As a founding member of STEMS (Society of Tourism Medicinal), this has led him to explore first hand and learn from structural operations in Thailand, Dubai, and Costa Rica while expanding his training in rare diseases in the USA at University of California Los Angeles.

Since 1988, he has directed several private hospitals in Rio de Janeiro and he has been the Vice President of AHERJ (Associação Brasileira de Hospitais do Rio de Janeiro) for the past 15 years. Dr Graccho consults regularly with insurance companies to develop optimal home care programs while directing two infusion clinics treating rare diseases.

As the face of Brazilian hospitals during the COVID-19 pandemic, his appearances on the national news led to a recently launched series of public health shows bringing greater awareness to the general public.

Dr Siddiq Anwar

Consultant Nephrologist, Sheikh Shakhbout Medical City (SSMC); Clinical Associate Professor of Medicine, Khalifa University, UAE

Dr Anwar is keen on using data-driven decision-making in healthcare and process optimization to improve overall healthcare outcomes. He spearheaded the digitalization of the End Stage Renal Disease program in SEHA and the digitalization of the Complete Acute Kidney Injury Management pipeline at SSMC and helped set up the Paired Kidney Exchange program in UAE. This work has been awarded by HIMSS, the Arab Hospitals Federation, and the Patient Safety Conference. He also was awarded the best nephrologist in the UAE by Health Magazine in 2023.

He is collaborating with colleagues from Khalifa University and Mohamed Bin Zayed University of Artificial Intelligence to develop an AI Platform, “RenAIssance” to help improve Acute Kidney Injury outcomes. Their team won the grand prize in a hackathon organized by Ericsson & UAE Ministry of Economy and their team was a semifinalist in the 3C-AI4H Bowl-Institute for Augmented Intelligence in Medicine (I.AIM), at Northwestern University, USA. In addition, he has received a research grant from the Department of Health, Abu Dhabi.

He has strong experience and expertise in state-of-the-art patient care and research. He can develop strategies and build programs from scratch, enhance established programs, and establish new opportunities. He is leading many innovations in medical informatics to promote data-driven decision-making in medicine. He has experience in engaging the community, competing centers, and supporting organizations. He is supporting capacity-building initiatives across the Middle East, Asia, and Africa to create a workforce to develop sustainable healthcare systems.

Dr Ernesto Báscolo

Unit Chief of the Primary Health Care and Integrated Service Delivery, Pan American Health Organization under the World Health Organization, USA

Dr Ernesto Báscolo is an economist and an outstanding professional in the field of social sciences, currently serving as the new Chief of the Primary Health Care and Integrated Service Delivery Unit (PH) of the Department of Health Systems and Services (HSS) of the Pan American Health Organization.

In recognition of his outstanding career and experience, he was appointed Regional Advisor in Governance, Leadership, Policy and Planning by the Pan American Health Organization (PAHO) for 7 years. In this role, he provided strategic advice and guidance on key health-related issues in the region. His experience covers a wide range of areas, such as health promotion, disease prevention and control, and health systems planning and management. In addition, he has worked closely with national governments, international organizations, and other key actors to strengthen the response to public health emergencies, including the COVID-19 pandemic.

Continuing his quest for knowledge, Dr Báscolo obtained a Master’s in Health Economics and Health Policy from the University of Birmingham in 2001 – broadening his perspective on health-related economic and policy issues. He furthered his research interests with a PhD in Social Sciences from the University of Buenos Aires in 2010 – focusing on social determinants influencing health and health systems. Alongside his academic achievements, he taught at the National University of Rosario from 1992 to 2015, mentoring young health professionals, and contributed significantly to health research as a Researcher at CONICET in Argentina from 2013 to 2015.

Dr Daniel Beltrammi

VP, Brazilian Hospital Services Company - EBSERH, Brazil

Dr Daniel Beltrammi is a physician specializing in Healthcare Systems and Hospital Management, working for Brazil’s national health system in leading positions during the last twenty years, and the Vice President of EBSERH – a brand new IHF Brazilian member.

Ms Tamara Biedermann Villagra

Chief Medical Officer, Fundació Aspace Catalunya, Spain

Ms Tamara Biedermann Villagra holds a Bachelor’s degree in Medicine and Surgery from the National University of Asunción, Paraguay, graduating with honors (2003-2009). She specialized in Physical Medicine and Rehabilitation, completed Medical Internship and Residency (MIR) at Hospital Vall d’Hebron in Barcelona (2011-2015), and completed an external rotation in Pediatric Rehabilitation at Virgen de Macarena Hospital in Seville (2015). She then further specialized in Pediatric Disability at Complutense University of Madrid (2017-2018).

Ms Tamara is an active member of professional associations including the Catalan Society of Physical Medicine and Rehabilitation (SCMFiR), the Spanish Society of Pediatric Rehabilitation (SERI), and the Paraguayan Society of Physical Medicine and Rehabilitation (SPMFyR).

Dedicated to various social projects from a young age, her professional journey spans various healthcare institutions in Barcelona and Paraguay, including Hospital Vall d’Hebron (2018), CUAP COTXERES (2017-2018), Cemefir (2016-2017), as well as involvement with foundations such as Teleton and Cerenif. She has worked as a Specialized Physician and Project Coordinator, with a focus on cerebral palsy and neurological disorders.

She commenced her role as a Specialist Physician at Fundació Aspace Catalunya in April 2018. Since October 2020, she currently serves as the Director of Health Services at the Aspace Catalunya – dedicated to the ongoing improvement and delivery of quality care to the cerebral palsy community.

Mrs Sandrine Boucher

Director of Medical Strategy and Performance, Unicancer, France

Mrs Sandrine Boucher is responsible for the development of management tools of the French hospital market (benchmarking on economic indicators, branches of activity, and market studies), drafting and defending Unicancer’s position before the Ministry of Health concerning hospital pricing systems, financial and management issues in hospital.

Over the past few years, she has supervised a study on the evolution of the treatment of cancer patients (EVOLPEC) which aims  to assess the consequences and financial impact of cancer care.

At the same time, she is working with several medical teams in different national experimental projects such as the following below.
Onco’Link: Its objective is to allow patients receiving oral anti-cancer therapy, by structuring the coordination of hospital teams and community professionals, including pharmacists and general medical practices.
Interception programme: This is collaborated with Gustave Roussy team to identify people at greater risk of developing cancer as early as possible in order to offer them a personalised care.

Deborah J. Bowen, FACHE, CAE

Deborah J. Bowen, FACHE, CAE

Past-President, International Hospital Federation; CEO, American College of Healthcare Executives, USA

Deborah J. Bowen, FACHE, CAE, is the President and Chief Executive Officer of the American College of Healthcare Executives. This is an international professional society of more than 40,000 healthcare executives who lead hospitals, healthcare systems and other healthcare organizations. Alongside this role, she serves on the board of the Institute for Diversity in Health Management.

In November 2015, Ms Bowen was nominated by the American Hospital Association, which is an IHF Full Member, to become their representative on the IHF Governing Council. After a successful mandate, Ms Bowen was elected as IHF President Designate in 2019, became IHF President in November 2021 and started her mandate as IHF Past-President in October 2023.

Ms Bowen is board certified in healthcare management and a Fellow of both ACHE and the American Society of Association Executives. Additionally, she is a Baldrige Executive Fellow and a Certified Association Executive.

An experienced and dedicated healthcare industry leader, Ms Bowen was recognized by Modern Healthcare as one of the Top 100 Most Influential People in Healthcare and one of the Top 25 Women in Healthcare.

Deborah J. Bowen, FACHE, CAE

Mr Marco Saavedra Bravo

Continuous Improvement Manager, Hospital Sírio-Libanês, Brazil

Marco is an Industrial Engineer and has a Postgraduate in Operations Management from the Valparaíso University in Chile, and an MBA in Health Management from the University of São Paulo in Brazil. He is a Black Belt in Lean Six Sigma and an Alumni of the Caribbean Climate and Health Responder Programme of the Pan-American Health Organization (PAHO) and the Columbia Mailman School of Public Health. He is also an Ambassador for the Young Executive Leaders (YEL) Programme 2024 of the International Hospital Federation (IHF) and a Fellow of the Brazilian Hospital Federation (FBH) and the Brazilian College of Healthcare Executives (CBEXs).

Marco’s expertise in continuous improvement and lean practices has led to significant improvements in operational efficiency and patient care at Hospital Sirio-Libanês. He is passionate as well about promoting sustainability in healthcare, recognizing the importance of reducing waste, and implementing environmentally friendly practices. He is just finishing the second edition of the “Caribbean Climate and Health Responder” Programme from PAHO and the Columbia Mailman School of Public Health.

In his role as a Faculty Member at the Fundação Dom Cabral and the Geneva Sustainability Centre, Marco shares his knowledge and experience with future healthcare leaders – inspiring them to drive positive change in their organizations. His dedication to spreading the Kaizen culture and Lean Thinking principles will undoubtedly have a lasting impact on the healthcare industry in Latin America.

Overall, Marco Saavedra Bravo’s commitment to continuous improvement, sustainability, and excellence in healthcare management make him a valuable asset to the healthcare industry. His innovative approach and dedication to driving positive and sustainable changes are truly commendable.

Dr Mirocles Campos Véras Neto

President, Confederação das Santas Casas e Hospitais Filantrópicos, Brazil

Dr Mirocles is a renowned professional in the area of ​​administration and health, with vast experience and significant contributions throughout his career. He graduated in Administration from Faculdade Piauiense FAP and specialized in Hospital Administration from Faculdade São Camilo.

His career includes prominent positions, such as President of the Confederation of Santas Casas de Misericórdias, Hospitals and Philanthropic Entities (CMB), President of the Society for the Protection of Maternity and Childhood of Parnaíba (SPMIP) and President of the Federation of Santas Casas de Misericórdia and Philanthropic Entities of the State of Piauí (FEMIPI).

Furthermore, he held important political positions, such as Secretary of Health of the State of Piauí, Vice Mayor, and State Deputy. His work encompasses both public and private management – demonstrating a solid commitment to improving health services and community development.

Dr Arthur Chioro

President, Brazilian Hospital Services Company - EBSERH, Brazil

Dr Arthur Chioro is a Physician with a Doctor of Science degree and a Professor of Public Health at the Federal University of São Paulo. He is also Brazil’s Former Ministry of Health during the years of 2014 to 2015.

Mr See-to Chui

Senior Nursing Officer, Hospital Authority, Hong Kong

Chui See-to is a Senior Nursing Officer in the Central Nursing Division of Prince of Wales Hospital of the Hong Kong Hospital Authority.

He completed the training as Registered Nurse in 1985 and attained his Bachelor and Master’s Degree in 1993 and 2010 respectively. He received the Fellow of Hong Kong College of Surgical Nursing in 2012. From 2009 to 2023, he worked as the Surgical Department Operations Manager of Prince of Wales Hospital with 370 surgical beds, High Dependency Unit, Endoscopy Centre, and Lithotripsy and Uro-investigation Centre.

He has received numerous bright achievement awards for his contribution to the nursing profession by promoting safe practice, quality improvement, and nursing information technology program – especially implementing the first clinical dashboard in Hospital Authority Endoscopy Centre in 2021. He was awarded the Outstanding Staff of Hong Kong Hospital Authority Head Office (HAHO) in 2022. He was hailed as one of the Asian Heroes by Time Magazine during the SARS crisis in 2003.

Currently, he is the Senior Nursing Officer taking up the role of Chairman in the Nursing Information Technology (IT) Development among seven hospitals of the New Territories East Cluster (NTEC) – Hospital Authority. Under his leadership and close collaboration with HAHO and Cluster IT, different IT projects have been smoothly implemented in the whole cluster, including the cluster-wide implementation of command centre, eVital, smart panel, and smart workplace. He also provides coaching and training to NTEC nursing staff on different IT initiatives.

Mrs Jean Courtney

EVP and COO, The Joint Commission, USA

Jean Courtney currently serves as the Executive Vice President and Chief Operating Officer for The Joint Commission Enterprise. In this role, she is responsible for coordinating strategic initiatives and operating activities, overseeing Joint Commission Resources (JCR) and Joint Commission International (JCI) product and service delivery, and directing business development and marketing for The Joint Commission enterprise.

Previously, Mrs Courtney served as the Interim President, Chief Executive Officer, and Chief Operating Officer for the Joint Commission Resources and Joint Commission International. JCR and JCI are not-for-profit organizations working to improve health care quality and patient safety in over 70 countries around the world. JCI is leading healthcare improvement worldwide through its work with The Joint Commission – through development of international standards for quality and safety and international patient safety goals, and by offering domestic and international consulting, international accreditation, education, publications, Continuous Service Readiness®, and software.

Mrs Courtney has more than 35 years of healthcare financial, strategic, and operational management experience. Earlier, Mrs Courtney served as the Chief of Staff and Chief Financial Officer for JCR and JCI. In addition, she has worked as a Senior Manager in the healthcare consulting practice for E&Y in Chicago, Illinois; as a Corporate Finance Projects Manager and Senior Internal Auditor for Henry Ford Health System in Detroit, Michigan; and as a Staff Accountant for Pannell Kerr Foster, Certified Public Accountants in Detroit, Michigan.

Mr Alan Dubovsky

VP and Chief Patient Experience Officer, Cedars-Sinai, USA

Alan Dubovsky is the Vice President and Chief Patient Experience Officer for Cedars-Sinai Medical Center in Los Angeles, California. In his role, Alan is responsible for the facilitation of all patient experience strategy and operations improvements in the inpatient, ambulatory, emergency, and ancillary areas.

Alan is also responsible for Interpretation Services: providing language interpretation and translation needs to all medical center patients. In addition, Alan is responsible for Patient Advocacy: the department tasked with managing complaints and grievances, and Lobby Services: the team responsible for first impressions at all entry points of the hospital.

Alan joined Cedars-Sinai in November 2016, with 15 years focused on healthcare patient experience improvement. Prior to joining Cedars-Sinai, Alan was with Emory Healthcare in Atlanta, Georgia – where he was responsible for patient experience and physician engagement, international health, and the leadership and talent development programs.

Alan completed his undergraduate degree in Business Administration at the University of Georgia and his Executive Master in Business Administration at Emory University.

Dr Ibrahim ElLakany

Chief Quality Officer, Saudi German Hospital, Egypt

Dr Ibrahim El Lakany is a healthcare quality expert with over 20 years of experience in healthcare. He is currently holding the position of Chief Quality Officer in Saudi German Hospital (SGH) – Egypt.

With wide experience in healthcare quality as well as administration, Dr El Lakany held previous positions as Quality Director in Saudi German Hospital – Aseer, and Acting Quality and Patient Safety Manager in Saudi German Hospital – Al Madinah.

During his career, Ibrahim achieved many national and international accreditation and re-accreditation over 18 years in the field – including Joint Commission International (JCI), Canadian Qmentum International, General Authority Healthcare Accreditation and Regulation, and TEMOS (Medical Tourism) Certification ISO 22000/2018 in food safety. In addition, he led many administrative projects including the Civil Defense License renewal in SGH – Aseer in July 2016 and the creation and supervision of new units in SGH – Aseer including a new ER, new ICU, new CCU and CATHLAB, new PICU, and new dialysis units.

Ibrahim was selected by the National Association of Healthcare Quality (NAHQ) as a Poster Presenter for the 38 NAHQ annual conference (Triple Crown of Quality) which was conducted in Louisville, KY, USA from 6 – 9 October 2013.

Ibrahim was a speaker in many symposiums conducted in infection control and quality improvement in SGH – Aseer, SGH – Jeddah, and SGH – Cairo. He was also a speaker in the IHF World Hospital Congress 2023 conducted in Lisbon about value-based healthcare. His project of establishing an integrated quality management model (holistic approach) has been awarded an “honourable award” in the IHF World Hospital Congress in Dubai last 2022.

Dr Amir ElTelwany

Executive Director and CEO,
Egypt Healthcare Authority, Egypt

Dr Amir ElTelwany is the pioneering Chief Executive Director (CEO) of the Egypt Healthcare Authority (EHA), blazing a trail as the first individual to hold this esteemed position since its inception in 2019. With an illustrious career path, Dr ElTelwany previously served as the Deputy Director of the Universal Health Insurance Project and distinguished himself as the Project Manager of the Japanese-Egyptian Quality Improvement Project within Egyptian hospitals. His leadership journey encompasses vital roles within Ministry of Health hospitals, where he showcased exemplary vision and unwavering dedication.

In recognition of his exceptional contributions to public service, Dr ElTelwany was bestowed with the prestigious Egypt Award for Government Excellence in its third edition in 2022 – earning accolades as the “Best Sector Head” among recipients of individual excellence awards. His academic endeavors underscore a commitment to excellence: holding a Master’s Degree in Clinical Operations from Harvard University, augmented by the Egyptian Fellowship in Health Facilities Management. Additionally, he possesses a Master’s Degree in Diagnostic Radiology and is currently pursuing a Doctor of Medicine (MD) in Interventional Diagnostic Radiology.

Under Dr ElTelwany’s visionary stewardship, the EHA has experienced unprecedented progress across all facets of the healthcare sector. Harnessing state-of-the-art technological advancements and implementing robust clinical governance systems, he and his team have spearheaded a paradigm shift in healthcare delivery, ensuring the provision of exemplary services. Driven by an unyielding pursuit of excellence, he has led initiatives to optimize operational efficiency, ensure financial sustainability, and institute a comprehensive revenue cycle management system within EHA.

Dr Ahmed El-Sobky

Chairman, Egypt Healthcare Authority, Egypt

Dr Ahmed El-Sobky is the Chairman of the Egypt Healthcare Authority since 2020. In this capacity, he has spearheaded transformative initiatives aimed at enhancing healthcare services and accessibility in Egypt.

He also serves as a Member of the UHC 2030 Steering Committee, contributing his expertise to global efforts in advancing universal health coverage, and is the General Supervisor of two pivotal projects at the Ministry of Health and Population (MOHP): the Hayah Karima Project and the Universal Health Insurance Project – both positions he has held since October 6, 2019. Dr El-Sobky previously served as the Deputy Minister of Health and Population for Monitoring and Follow-up Affairs from June 2018 to May 2023.

His educational background includes a PhD in Diagnostic Radiology from Menoufia University, a Master of Science in Clinical Service Operations from the Harvard Medical School earned in May 2023, an Executive Diploma in Public-Private Partnership in Healthcare from the Frankfurt School of Finance and Management earned in May 2023, a Master’s degree in Public Policy with a specialized focus on Global Health Issues from The American University in Cairo, and an MBA in Business Administration and Management from ESLSCA University.

Dr El-Sobky joined the IHF Governing Council in October 2023.

Dr Carsten Engel

CEO, The International Society for Quality in Health Care (ISQua), Ireland

Carsten obtained a MSc in Physics and Chemistry and a MD from the University of Copenhagen, and subsequently earned a Board Certification in Anaesthesiology.

In 2006, after a hospital career of 22 years including a period as the Chief Medical Officer, he joined The Danish Institute for Quality and Accreditation in Healthcare (IKAS). In 2010, he was appointed the Deputy Chief Executive in IKAS where he was a member of the team that developed, implemented, and managed the national Danish accreditation programme. In 2021, he joined The International Society for Quality in Health Care (ISQua) and ISQua EEA as the Chief Executive Officer.

He has been a member of ISQua’s Accreditation Council since 2010 to 2021, a member of the ISQua Academy of Quality and Safety in Health Care since 2019, the Deputy Chair since 2016, and ISQua Expert since 2013. He has contributed to the development of ISQua’s International Accreditation Programme.

Carsten has also published and presented on accreditation-related topics.

Dr Emad Estemalik

Chair for International Business Development, Cleveland Clinic, USA

Emad Estemalik MD, MBA is the Chair for International Business Development at Cleveland Clinic’s International Operations, Section Head for Headache and Facial Pain at Cleveland Clinic’s Neurological Institute, and Assistant Professor of Neurology at the Lerner School of Medicine of Case Western Reserve University.

Dr Estemalik completed his residency at the Cleveland Clinic in 2012. He also completed a one year fellowship in Headache Medicine following his residency. He received his MD from the Ain – Shams Medical School in Cairo, Egypt in 2005. He is also a graduate of the Weatherhead School of Management at Case Western Reserve University from which he holds an MBA degree.

Dr Estemalik leads the efforts of expanding the Cleveland Clinic’s global outreach to enhance the clinic’s international presence, direct its international resources towards building quality relationships with global healthcare institutions, and identify strategic market opportunities to direct investment strategies.

Dr Estemalik also serves on the Leadership Committee of the Cleveland Clinic’s Neurological Institute. His role includes executing the Cleveland Clinic’s vision and help achieve a high – performing institute while integrating education, research, and medical innovation. His focus is to enhance the capabilities of medical informatics while directing the institute’s programmatic domestic and international growth and further enhance the development of service lines that better serve patients.

Mr Carlos Varela Ferro

COO, Fundació Aspace Catalunya;
La Unió Catalana d’Hospitals, Spain

Mr. Carlos Varela Ferro is an executive with a rich academic background spanning various domains, including a Master’s Degree in Healthcare Organizations Management by ESADE, a Master’s Degree in eHealth, Innovation, and Digital Transformation, as well as an MBA in Sport Management. He is a Physiotherapist and a Specialist in Pediatrics, Aquatic Therapy and, Assistive Technology. Additionally, he is a Certified Specialist Sports Technician in Paralympic sports accredited by FEDPC.
Professionally, Carlos has dedicated over 18 years to Fundació Aspace Catalunya – now as the Chief Operating Officer. Furthermore, he is the founder and CEO of a Healthcare Management software startup and a member of the International Committee, Innovation Committee, and Social Services Committee of La Unio, Catalan Hospital Health & Social Services Association.
His previous roles include being the Neurorehabilitation Director at Aspace and the Head Coach for Paralympic sports at FEDPC, participating in the London 2012 – Rio 2016 Paralympic Games. Additionally, he has served as an Event Director for numerous European and World Championships in Paralympic sports accredited by BISFed and IFCPF.
Passionate about healthcare quality, he actively engages in complex projects and leads the implementation of integrated care models that prioritize both social and healthcare perspectives. Carlos has the mission in threefold: ensuring solvency through continuous improvement in efficiency and healthcare quality, fostering an integrated social-healthcare model and, driving transformation by harmonizing processes to enhance continuity of care. He believes these efforts aim to empower individuals and enrich their care experiences.
As an advocate of innovation, he firmly believes in the power of creativity to revolutionize conventional practices and foster meaningful progress.

Prof. Dr Uli Fischer

Head of the Department of Clinical Nursing Research and Quality Management, Ludwig Maximilian University Hospital of Munich, Germany

Uli Fischer is a Professor of Applied Nursing Science at the Catholic University of Munich and is also the Head of the Department of Clinical Nursing Research and Quality Management at the Ludwig Maximilian University Hospital of Munich in Germany.

His research interest and scientific focus is on clinical nursing science, especially in the areas of application of new technologies in nursing, patient-related outcomes and nursing-related quality indicators. He is the Principal Investigator and Project Leader of several (third-party funded) national and international research consortia, author of many (peer-reviewed) publications, and teacher of relevant university courses on the application of technology in nursing.

Mr Fischer is a Registered Nurse and full-qualified Paramedic; he holds a Doctorate in Statistics and Epidemiology.

Dr Richard Greenhill

Director and Assistant Professor, Texas Tech University Health Sciences Center, USA

Richard G. Greenhill, DHA, CPHQ, HACP-CMS, PMP, FACHE is an internationally-recognized healthcare quality leader and Director of the Bachelor of Science in Healthcare Management Program in the School of Health Professions at Texas Tech University Health Sciences Center. He is the Director of the Industry Advancement Technology (IAT) Accelerator at the Innovation Hub at Texas Tech University.

Dr Greenhill’s career spans more than 30 years across all sectors of healthcare delivery. He was elected to life-long membership in the prestigious International Academy for Quality and Safety (IAQS) – highlighting his expertise and work in healthcare quality and patient safety. He is an American College of Healthcare Executives Faculty, board certified in healthcare management and Fellow of the American College of Healthcare Executives (FACHE).

Dr Greenhill has authored numerous peer-reviewed journal articles, textbooks, and publications to advance healthcare delivery both nationally and globally. He holds several industry certifications and credentials that highlight his commitment to professional excellence through life-long learning. His current research interests include health equity implementation frameworks, high-reliability culture for patient safety, machine learning and artificial intelligence integration into healthcare operations.

Dr Joseph Hazel

CEO, Elegancia Healthcare, Qatar

Joe is a seasoned leader in the healthcare industry, with 30 years of C-suite experience across various geographical areas, including Africa, Europe, the UK, and the Middle East. Mr Hazel joined Elegancia Healthcare to lead and grow the portfolio in Qatar and across the region. Previously, he spent nearly 7 years at Mediclinic Middle East as the Chief Operating Officer for the Abu Dhabi Emirate.

Mr Hazel recently completed his MSc in Healthcare Economics, Policy, and Management (London School of Economics), and holds an MBA and Diploma in Management (Open University); certificates in Managing Healthcare Delivery and Strategy Execution (Harvard Business School); and completed director training (Institute of Directors) and leadership training (Officer British Army, Sandhurst).

Elegancia Healthcare is dedicated to developing and operating healthcare facilities that deliver exceptional patient care through international standards, world-class medical expertise, and cutting-edge technologies. We aim to form robust healthcare ecosystems that drive economic prosperity and improve community well-being. By adopting international standards and adhering to the best clinical practices, we ensure the highest quality of medical care – while our commitment to innovation guarantees we stay at the forefront of medical advancements, providing the best possible care to our patients.

A subsidiary of Estithmar Holding, Elegancia Healthcare currently manages and develops a substantial healthcare portfolio that includes 10 Hospitals and Medical Centres operating in three countries, with many new build and operating projects coming. Through strategic public-private partnerships in the region, Elegancia Healthcare contributes to shaping the future of local health systems.

Mr Russell Hill

COO for Pharmacy Services, Icon Group, Australia

Russell brings a wealth of experience and deep understanding of the pharmacy industry to his role – leading all aspects of the Group’s hospital pharmacy and retail operations with a strong focus on clinical excellence.

He has worked in senior pharmacy management across both public and private sectors in Australia and the United Kingdom and is a former Board Director of the Pharmaceutical Society of Australia (PSA) and has held the position of Chair of the Society of Hospital Pharmacists of Australia (SHPA) Leadership and Management Committee for four years. He holds a Bachelor of Pharmacy and postgraduate Clinical Pharmacy and Management (MBA) qualifications from Curtin University and the Nottingham University Business School respectively. He has also held numerous roles during his tenure at Icon including Director of Pharmacy Practice Unit, General Manager for Pharmacy Services in Western Australia, and State Manager for Icon’s Cancer Services in Western Australia and South Australia. His extensive experience across both cancer care and pharmacy enables a comprehensive approach to operations and a focus on multidisciplinary clinical quality and expertise.

Russell is an engaged and hands-on leader keen to develop and deliver extended roles for pharmacy team members across Icon Group and ensure the division meet their strategic goals. For Russell, a focus on operational excellence across all levels of the business is key to a supportive workforce, and most importantly, the delivery of exceptional pharmacy services for patients and communities.

Mrs Emmanuelle Hoche

Patient Experience Project Manager, Unicancer, France

Mrs Emmanuelle Hoche holds a Master’s degree in International Business and also in Clinical Psychology and Psychopathology. She is the Founder and Director of HOCHE & Associés – a human resources consulting firm for 15 years.

After a breast cancer, Emmanuelle has oriented her career towards the Patient Experience in Oncology. Now a former patient and a former caregiver, she works mainly as the Patient Experience Project Manager at UNICANCER in Paris and at Henri Becquerel Cancer Center in Rouen.

Dr Mubaraka Ibrahim

CIO, Emirates Health Services, UAE

Her Excellency Mubaraka Ibrahim is the Acting Chief Information Officer of Emirates Health Services (EHS) and a passionate technology enthusiast that has spearheaded their digital transformation journey. She played a crucial role in the Riayati “Electronic Unified Medical Record” Committee for securing pharmaceutical supply chains that uphold post-pandemic resiliency. As a seasoned healthcare IT leader with over 30 years of experience, she has a proven track record of leading government entities through complex changes, implementing innovative solutions, and improving patient care.

Since her appointment as Acting CIO at EHS, Mubaraka has emerged as an architect in achieving impeccable achievements in sustainability goals aligned with the UAE’s net zero initiative. Mubaraka is an ardent advocate for emerging technologies to improve healthcare. She offered a pragmatic approach towards implementing digital health technology, optimizing healthcare facility operations, reevaluating care pathways, and investing in advanced data analytics.

Among the first members of HIMSS in the region, she achieved the Healthcare IT Leader Hall of Fame Award of HIMSS Middle East. Being a distinguished graduate of the UAE Government Leaders Program, Mubaraka is currently a highly anticipated member of the UAE Government’s Next 50. By setting the tone for other women and other professionals in the region, she is an inspiring leader blazing a trail for others to follow.

In her pursuit of addressing and adhering to sustainability in UAE healthcare, Mubaraka has proven to be an invaluable asset to the industry and has taken a leading role in utilizing technology to improve the quality of patient care.

Ms Barbara Walczyk Joers

President and CEO, Gillette Children’s Specialty Healthcare, USA

Barbara Walczyk Joers has served as President and Chief Executive Officer at Gillette Children’s Specialty Healthcare in Minnesota, USA since 2013. As the United States’ first publicly funded hospital dedicated to serving children who have disabilities, Gillette Children’s today is an independent organization that provides subspecialized care to children who have complex, rare or traumatic conditions affecting the performance of an individual’s musculoskeletal and neurological systems.

With more than thirty years of healthcare experience, Ms Joers has a focus on strategic performance and organizational change management as well as health policy and advocacy. She has served in leadership roles in a variety of paediatric and adult healthcare settings, including academic healthcare centres, community health systems and independent children’s hospitals. Earlier in her career she also served at a professional services firm.

A recognized thought leader in healthcare, Ms Joers has been recognized as a transformative healthcare leader, one who appreciates and enjoys the complexities of navigating an ever-changing health care environment, while working to assure individuals’ health and well-being are the focus.

Ms Joers currently serves as the Chair of the Board of Trustees of Children’s Miracle Network Hospitals. She is also an active participant in other organizations including Health Evolution, Medical Alley, the International Hospital Federation, and the Minnesota Rare Disease Advisory Council.

Ms Joers studied acute care hospital administration at Marymount University (VA) and holds a Master’s in Health Services Management and Policy from George Washington University (W-DC).

Mr Paul King

President and CEO, Lucile Packard Children's Hospital Stanford, USA

Paul King is the President and CEO of Stanford Medicine Children’s Health, and the Lucile Packard Children’s Hospital Stanford which is among the top ranked children’s hospitals in the United States. He leads this $2.6B 6,500 staff-member enterprise, delivering service through a network of more than 150 sites located throughout the nine county Northern California San Francisco Bay area.  As a globally-recognized research institution, Stanford is known for its innovation and contributions to science and humankind. Mr King’s nearly 40 years in healthcare leadership includes service on executive teams at the University of Michigan, Children’s Hospital Los Angeles, Mayo Clinic, and other leading physician practices across the country.

He currently serves on a number of not-for-profit, association or trade, charitable and start-up boards. He serves as the Vice Chair of the Martin Luther King Community Hospital Board in Los Angeles in addition to chairing its Audit Committee. He recently completed service as Board Chair, and then Past Chair of the US National Children’s Hospital Association. He serves on the Federal Reserve Bank of San Francisco Economic Advisory Council; Silicon Valley Leadership Group; and on the board of a start-up autism treatment company.

Paul received a Bachelor of Science degree in Business Administration and Economics from the University of Nebraska – Lincoln, and a Master of Science degree in Healthcare Administration from the University of Iowa – Iowa City.

Dr Philip Klassen

VP for Medical Affairs and Research, Ontario Shores Centre for Mental Health Sciences, Canada

Dr Philip Klassen is the Vice-President for Medical Affairs and Research at the Ontario Shores Centre for Mental Health Sciences and an Assistant Professor in the Departments of Psychiatry and Medicine at the University of Toronto. He is a practicing Forensic Psychiatrist and works in the Traumatic Stress Clinic also at Ontario Shores.

Academically, Dr Klassen has written and presented on clinical and quality-related topics and topics in forensic psychiatry. He remains an active teacher at the undergraduate and graduate levels and has a special interest in global mental health and has led the creation of the first mental health and diversion court in Africa.

Dr Karlheinz Kornhäusl

Provincial Councillor for Health, Care and Sport, Styrian Government, Austria

Dr Karlheinz Kornhäusl was born in 1982 and had his Doctoral studies in Human Medicine at the Medical University of Graz. During the period of 2014 to 2019, he was training as a Specialist in Internal Medicine at the Regional Hospital (LKH) Südsteiermark, Wagna site.

For 2012 to 2019, he was the Section Chairman of the Section for Junior Doctors and the Deputy Chairman of the Curia for Salaried Doctors at the Styrian Medical Association. At the same time, he was the Federal Section Chairman of the Section of Junior Doctors and Federal Deputy Chairman of the Curia of Salaried Doctors in the Austrian Medical Association.

On the years of 2019 to 2020, he was became a practising Specialist in Internal Medicine at the Regional Hospital (LKH) Südsteiermark, Wagna site. Then on the succeeding years of 2020 to 2023, he became a Specialist in Internal Medicine as well at the Regional Hospital (LKH) Graz II, West site.

From 2019 to 2023, Dr Karlheinz was a Member of the Federal Council. He was also the Chairman of the ÖVP parliamentary group in the Federal Council from January 3, 2023 to October 16, 2023. And since October 17, 2023, he has been serving as the Styrian Provincial Councillor for Health, Care and Sport.

Dr Modesty Leaño

Chair of the Department of Pathology and Laboratories, Mariano Marcos Memorial Hospital and Medical Center, Philippines

Dr Modesty A. Leaño is a distinguished medical professional – highly regarded for her expertise in anatomic and clinical pathology. She is a Fellow of the Philippine Society of Pathologists Incorporated and currently serves as the Head of the Department of Pathology and Laboratories at Mariano Marcos Memorial Hospital and Medical Center (MMMHMC). In addition to her medical qualifications, Dr Leaño holds a Master’s degree in Hospital Administration, underscoring her adeptness in both clinical and administrative aspects of healthcare.

Dr Leaño’s leadership at MMMHMC is marked by her commitment to excellence in pathology and laboratory services, ensuring high standards in diagnostic accuracy and patient care. Her role involves overseeing the department’s operations, implementing innovative practices, and fostering a culture of continuous improvement.

Beyond her duties at MMMHMC, Dr Leaño is a previous member of the Board of Governors for the Philippine Society of Pathologists Inc. In this capacity, she contributes to the advancement of pathology as a field, advocating for professional development, ethical practices, and the integration of cutting-edge technologies in pathology.

Dr Leaño’s multifaceted career reflects her dedication to enhancing healthcare delivery through both her clinical expertise and her strategic administrative skills. Her contributions to pathology and hospital management have made her a respected leader in the medical community, committed to advancing the standards of healthcare in the Philippines.

Ms Francisca Leite

Director for Training, Research, and Innovation, Luz Saúde, Portugal

Francisca currently serves as the Head of Training, Research, and Innovation at Luz Saúde – a major private healthcare group in Portugal. She is also an invited Assistant Professor and a Member of the Board at the Medical School of the Portuguese Catholic University.

Previously, she held a consultancy role at McKinsey & Company. Francisca earned her PhD in Medical Engineering and Medical Physics from MIT and Harvard Medical School.

Dr Maria Leung

Service Director in Primary and Community Healthcare and Chief of Service in Family Medicine, New Territories East Cluster, Hospital Authority, Hong Kong

Dr Maria Leung is a family medicine specialist. Currently, she is the Chief of Service in the Department of Family Medicine as well as the Service Director in Primary and Community Healthcare in New Territories East Cluster, Hospital Authority, Hong Kong. She is also the Honorary Clinical Associate Professor of both the Chinese University of Hong Kong and the University of Hong Kong, as well as the Council Member of the Hong Kong College of Family Physicians.

Dr Leung has participated in the development of many chronic disease management programmes in the government clinics especially for patients with diabetics, hypertension, respiratory diseases, and common mental health problems. Dr Leung’s interest is on developing new service delivery models for better chronic disease management.

Recently, Dr Leung and her team has been actively exploring a new service delivery model in bringing smart technology into the service through medical social collaboration. Her team has helped to establish smart hubs in various villages to provide consultations for the chronic illness patients who live in remote areas.

Ms Gilvane Lolato

Operational Manager, Organização Nacional de Acreditação (ONA), Brazil

Gilvane Lolato graduated in Business Administration from UGF-RJ, with an MBA in Health Management and Infection Control from INESP-SP. She is also Specialist in Quality and Patient Safety from Universidade Nova de Lisboa, Portugal. She holds a Master in Management and Methodologies of Quality and Safety in Health Care at Instituto Avedis Donabedian, Spain.

Gilvane has worked in the areas of ​​quality management, patient safety, and accreditation for more than fifteen years – where she participated in the implementation of the health accreditation model in the national methodology in more than 20 public and private organizations.

She is a Lecturer in Quality Management, Patient Safety and Health Accreditation; a Member of the Brazilian Society for the Quality of Care and Patient Safety (SOBRASP); and the Operational Manager of the National Accreditation Organization (ONA) where she leads the Management of Certification, Education, Assessors, Quality Management, Communication, ISQua Certifications, ONA’s scientific front and Partnerships.

She took part in the ISQua Fellowship and the Coordinator and teacher of MBA, Postgraduate and Short Courses, with topics focused on Quality Management, Patient Safety and Health Accreditation.

Gilvane was also part of the coordination of the review of the “Manual for Organizations Providing Health Services – Version 2022; and of the scientific committee for ONA events, such as “Meeting of Evaluators”, “International Seminar on Patient Safety and Health Accreditation”, among others.

Prof. Ravi Prakash Mahajan

Director for Critical Care Transformation, Apollo Hospitals, India

Prof. Ravi Prakash Mahajan is the Director for Critical Care Transformation and the Director of Research and Innovation of Apollo Hospitals in India. He is also a Professor Emeritus in the Nottingham University in the UK.

He was the Past President of the Royal College of Anaesthetists, an Ex-Council Member of the Academy of Medical Royal Colleges, and Former Editor-in-Chief of the British Journal of Anaesthesia – all based in the UK. He also served as the previous Chairman of the Safety Committee of European Society of Anaesthesiology.

Mr Ho Yin “Steven” Mak

Advanced Practice Nurse, Princess Margaret Hospital, Hospital Authority, Hong Kong

Mr Mak has begun his nursing career in 2008 wherein he specialized in perioperative nursing. He is a Registered Nurse holding a Bachelor’s in Nursing and a Master of Science in Health Service Management. In 2019, he took the lead to promote screen mirroring technology, QR code application, and perioperative nursing information system informatics in Operating Theatre.

In 2020, he transitioned to the role of Advanced Practice Nurse of the Central Nursing Division at Princess Margaret Hospital (PMH). Since 2021, he has been coordinating various hospital smart projects to promote digital transformation in the Kowloon West Cluster (KWC). His notable projects include the eVital Signs and Smart Panel project, the KWC Hospital Command Centre, the Hospital Authority (HA) Ward Place, and the Robotic System which is being fully implementing in KWC. He played a crucial role in nursing informatics promulgation – including web page development, collecting clinical feedback for smart project optimization, and acting as a secretary and member in nursing informatics meetings.

He supports the PMH in discharge planning coordination for low charge bed referral to private hospitals. During the COVID-19 pandemic, he supported PMH’s Infectious Disease Bed Commander for step-down case booking to community step-down facilities. He provided technical assistance for various eBooking systems, facilitating paperless and timely case booking referrals.

To further contribute to the nursing field outside of hospital duties, he serves as a Simulation Instructor in various training programs, such as the Procedural Sedation Safety for Nurses, since 2018. He is also an Executive Committee Member in the Hong Kong Association of Occupational Health Nurses: a group aiming to promote occupational health in nursing.

Mr Nilson Malta

Hospital Automation Manager, Hospital Israelita Albert Einstein, Brazil

Mr Nilson Malta is a Pharmacist-Biochemist from the University of São Paulo. He is also a Specialist in Hospital and Healthcare Systems Administration from the São Paulo School of Business Administration at the Getulio Vargas Foundation.

Currently, Nilson teaches as a Professor of the Post-Graduation course in Clinical and Hospital Pharmacy at Hospital Israelita Albert Einstein. Additionally, he serves as a Consultant and Hospital Automation Manager at the same institution – where he has been working for the last 25 years.

He is the Healthcare Sectoral Director at GS1 Brasil and the GS1 Global Healthcare Leadership Team Member representing healthcare providers as well.

Dr Michael Maniaci

Medical Director of Consumer Digital Product in the Center for Digital Health, Mayo Clinic, USA

Michael J. Maniaci, M.D. is the Enterprise Physician Lead for the Advanced Care at Home program, the Medical Director of Consumer Digital Product in the Center for Digital Health, and the current Medical Director of Mayo Clinic Hospital in Florida.

His previous leadership positions include the Chair of the Division of Hospital Internal Medicine and the Associate Medical Director of the Mayo Clinic Multidisciplinary Simulation Center in Florida. He received his medical degree from the Saint Louis University Medical School in 2003. He completed his residency training at the Mayo Graduate School of Medicine in 2006 and then completed a one-year Chief Residency program at the Mayo Graduate School of Medicine in 2007. He currently holds the academic rank of Professor of Medicine in Mayo Clinic College of Medicine and Science.

He leads Mayo Clinic’s efforts in Hospital-at-Home care, known as Advanced Care at Home, and is seen as an expert on high-acuity virtual care delivery throughout the United States and Europe. He has helped lead hospital-at-home advocacy efforts on a national scale – speaking to multiple Congressional Senators and Representatives in Washington DC on the subject. His advocacy and educational efforts have been displayed on CNN, NPR, and the Today Show.

Dr Layla McCay

Director of Policy, NHS Confederation, UK

Dr Layla McCay is Director of Policy at the NHS Confederation. She has a medical degree from the University of Glasgow, trained as a psychiatrist at South London and Maudsley NHS Foundation Trust, and later sat on the Trust Board. She has worked nationally at Bupa and at the Department of Health and Social Care; and internationally, including at the World Health Organisation, the World Bank, and several global NGOs.

She has held academic roles at Georgetown University, Johns Hopkins Bloomberg School of Public Health, Tokyo Medical and Dental University, Hong Kong University, London School of Hygiene and Tropical Medicine, and at TED, and she founded a think tank that established urban design for mental health in mainstream international policy.

Layla was recognized on the Outstanding 100 LGBTQ+ Executives Role Model List 2023 and appears regularly in the media such as BBC Question Time and Newsnight. She has written two books – Restorative Cities: Urban Design for Mental Health and Wellbeing (Bloomsbury, 2021) and Breaking the Rainbow Ceiling: How LGBTQ+ people can thrive and succeed at work (Bloomsbury, 2024).

Dr Adelvânio Francisco Morato

President, Brazilian Hospitals Federation (FBH), Brazil

Dr Morato is in his third term at the head of the Association of Hospitals of the State of Goiás, Brazil. Alongside this role, he is also President of the Brazilian Hospital Federation (FBH), which represents more than four thousand health establishments in Brazil.

Dr Morato trained as a urologist surgeon. He later became the General Secretary of the Medical Association of the State of Goiás and is a member of the Union of Hospitals of the State of Goiás and one of the partners of the Instituto do Rim de Goiânia.

Dr Morato became a member of the IHF Governing Council in November 2020. He is also a member of the IHF Executive Committee since January 2023.

Prof. Dr Henriette Neumeyer

Vice-Chair of the Board, German Hospital Federation, Germany

Prof. Neumeyer is the Vice-Chair of the Board of the German Hospital Federation. She leads the Department of Political Affairs and Hospital Workforce and represents the German Hospital Federation in the Board of Governors of HOPE – European Hospital and Healthcare Federation.

In 2011, Prof. Neumeyer successfully completed her studies in Human Medicine with a MD at the University of Lübeck in Northern Germany, followed by a doctorate thesis. Following her initial medical focus on surgery, she decided to enter the field of hospital consulting and worked as Senior Clinical Consultant and Team Leader Operations Connected Care at Philips Market Germany, Austria, Switzerland, and as Project Manager at Lohfert & Lohfert. In parallel to this work experience, she completed an MBA degree, authoring a thesis on “Integrated Care and Medical Technology”.

Since 2019, Prof. Neumeyer has been in charge of the Master’s Program in Healthcare Management (M.Sc.) at Nordakademie.

Prof. Dr Yeuk Fan Ng

Director, Khoo Teck Puat Hospital, Singapore

Prof. Dr Ng Yeuk Fan is a Senior Consultant and Public Health Physician experienced in health systems and services planning and evaluation, healthcare corporate transformation, organization development, and change management. He has policy experiences in healthcare performance, value-based care, patient safety and quality improvement, and medical education.

He graduated with an MBBS from the Faculty of Medicine of the National University of Singapore and a Master’s in Public Health from the Harvard School of Public Health in United States. He is an accredited Public Health Medicine Specialist by the Singapore Specialist Accreditation Board and the Singapore Medical Council.

Prof. Dr Ng is currently the Director and Head of Corporate Development in Yishun Health – a member of the National Healthcare Group. As the Director, he is responsible for Value-Based Care and Services Planning, Health System and Services Evaluation, Insights and Analytics, Corporate Planning and Organization Development.

He is an Adjunct Associate Professor in the Saw Swee Hock School of Public Health, NUS, as well as the Duke-NUS Medical School Health Systems and Services Research Program. He is also a Physician Faculty and Clinical Teacher in the National Preventive Medicine Residency Programme in NUHS and the Lee Kong Chian School of Medicine. His academic and research interests include the application of systems thinking, design thinking and complexity thinking in health systems, value-based care, integrated care, population health systems, and health system transformation.

Prof. Dr Marc Noppen

CEO, Universitair Ziekenhuis Brussel, Belgium

Marc Noppen obtained an MD and PhD in Pulmonology, and practiced for more than 20 years. In 2006, he was appointed as the Chief Executive Officer of a university hospital or the Universitair Ziekenhuis (UZ) Brussel in Brussels, Belgium.

He obtained additional degrees in Farmaco-economy (U Antwerp) and in management and governance (Vlerick Business School Brussels, INSEAD Fontainebleau France). He is an Associate Professor at the Vrije Universiteit Brussel, authored 165 schientific papers, and has an h-index of 39. He is a non-executive board member in various social profit and for profit institutions and companies.

Mr Carles Oliete

Manager of the Technical Cabinet and International Relations, Catalan Hospital, Health & Social Services Association, Spain

As a political scientist and health economist, he brings extensive experience in leading transformative projects and devising innovative solutions in strategic consultancy within the healthcare sector and public management. He is recognized for his expertise in strengthening international relations, crafting comprehensive plans, and enhancing citizen participation. Carlos is results-driven and excels as a consensus facilitator to achieve strategic objectives.

Currently, he focuses on coordinating areas of knowledge and best practices linked to the strategic projects of La Unió Catalana d’Hospitals while strengthening international relations with other organizations in the sector.

Dr Jonathan Perlin

President and CEO, The Joint Commission, USA

Jonathan Perlin, MD, PhD is the President and Chief Executive Officer of The Joint Commission Enterprise which includes The Joint Commission, Joint Commission Resources (JCR), Joint Commission International (JCI), and the National Quality Forum (NQF).

Previously, as President, Clinical Operations and Chief Medical Officer of HCA Healthcare, Perlin led clinicians, data scientists, and researchers in developing a learning health system model for improving care across 189 hospitals. His team’s work achieved national recognition for preventing elective pre-term deliveries, reducing maternal mortality, increasing sepsis survival, and developing public-private-academic partnerships for improving infection prevention and treating COVID-19.

Before HCA, Dr Perlin was Under Secretary for Health in the U.S. Department of Veterans Affairs (VA). He led VA to national prominence for clinical performance.

An elected member of the National Academy of Medicine (NAM), he has co-chaired initiatives on digital health, combating opioids and climate change.

He has served on numerous Boards and Commissions (including MedPAC and the CBO Panel of Health Advisors) and holds faculty appointments at Vanderbilt University as a Clinical Professor of Medicine and at Virginia Commonwealth University as an Adjunct Professor of Health Administration.

Mr Kevin Poggenpoel

Engineering Manager, Mediclinic Middle East, UAE

Kevin Poggenpoel joined the Mediclinic SA in 1990 and held positions as Technical Manager, Regional Technical Operations Manager, and General Technical Operations Managers over a thirty-one year period. His duties included hospital technical support, audits, training technicians, developing planned maintenance policies, and managing life cycle costing of all hospital infrastructure and equipment. He was responsible for employing full teams to create and implement planned maintenance systems for medical equipment as well as building related systems like HVAC, Medical Gases, etc.

In 2007, he took responsibility for the group’s 52 facilities in Southern Africa. He retired in 2021 after the COVID pandemic – only to be called back to the group’s Middle East business to drive the carbon initiative. The group has an objective to be carbon neutral by 2030. This project involves the implementation of renewable technologies like Solar and Adsorption Chillers as well as ensuring that all hospital infrastructure operates efficiently in order for the group’s carbon load to be reduced.

Before Mediclinic, Kevin held positions in the Ships’ Design offices of the South African Navy as a Design Draughtsman. He obtained a National Higher Diploma in Mechanical Engineering at the Cape Peninsula University of  Technology.

Kevin is a member of SAFHE (South African Federation of healthcare Engineering) and has served as President and Chairperson in the different regions. He is currently the Vice President of the IFHE (International Federation of Healthcare Engineering).

Prof. Andréa Prestes

CEO, Andréa Prestes Institute, Brazil

Andréa Prestes is a Health Executive Mentor and Consultant in Brazil and Portugal – with her extensive experience in hospital management. She is a PhD candidate in Health Sciences and Well-being Technologies in the National School of Public Health – ENSP, has a Bachelor’s in Administration, an MBA in Hospital Management, and a Master’s in Health Management from Nova University of Lisbon.

Andréa is known as a Master Black Belt in Lean Six Sigma, Life, Executive, and Positive Coach. She is the author of the book “The Lean Journey in Hospital Accreditation”, author of the chapter “Quality Management” in the book “The Accreditation Journey: 20 Years Series” by National Accreditation Organization (ONA), and co-author of the books “Strategies for Health Services Accreditation” and “Demystifying Quality and Safety in Health.”

Currently, she serves as the Scientific Coordinator of the Hospital Manager’s Manual of the Brazilian Federation of Hospitals – FBH and as part of the review team for the Brazilian Accreditation Manual: Health Service Providers – OPSS, 2022-2025 by ONA. She also teaches as a Professor of MBA and postgraduate courses.

Dr Paulo Rebello

President, National Supplementary Health Agency - ANS, Brazil

Dr Paulo Rebello graduated in Law from the Centro Universitário de João Pessoa – Unipê – PB, with a course of Training in Health Management and Law. He currently holds the position of Chief Executive Officer and Management Director – DIGES of the National Health Agency – ANS.

He is also a Member of the Executive Board of the National Forum of the Judiciary for Health of the CNJ – National Council of Justice and President of the Regulatory Agencies Committee – COARF.

Dr Saul Alfonso Esparza-Rodriguez

Professor of Management and Strategy, National Autonomous University of Mexico, Mexico

Dr Saul Esparza Rodriguez is currently in a postdoctorate position in the Faculty of Accounting and Management at the National Autonomous University of Mexico. He is also a researcher, author, inventor, and Professor of Management, Strategy, and Competitiveness.

Dr Dana Gelb Safran

President and CEO, National Quality Forum; Chief Scientific Officer,
The Joint Commission, USA

Dana Gelb Safran, Sc.D. is the President and Chief Executive Officer of the National Quality Forum (NQF), and Chief Scientific Officer of the Joint Commission (TJC). While overseeing NQF’s longstanding function as steward of the US portfolio of healthcare quality measures, Dr Safran is leading the expansion of NQF’s portfolio of products and services to advance healthcare quality, outcomes, equity and affordability.

Dr Safran is an internationally-recognized healthcare executive with a unique blend of accomplishment in business and academia. A central feature of her work has been combining the science of quality measurement with the art of its use to drive significant change in healthcare quality, outcomes, equity and affordability. Dr Safran’s prior roles include serving for more than a decade as a senior executive at Blue Cross Blue Shield of Massachusetts (BCBSMA), where she was a lead architect of the BCBSMA Alternative Quality Contract (AQC), widely credited with having catalyzed value-based payment internationally. She was a founding executive of Haven, the joint healthcare venture of Amazon, Berkshire Hathaway, and JPMorgan Chase.

Dr Safran is on the faculty of Tufts University School of Medicine and has held a broad range of advisory roles in the public sector and internationally supporting efforts to improve health and healthcare through effective uses of performance measurement. She served as a Commissioner of the Medicare Payment Advisory Commission (MedPAC, 2017-2023). She holds a BA in Biology and Government from Wesleyan University and a ScM and ScD in health policy and management from Harvard School of Public Health.

Mr Bill Santulli

Operating Partner, Water Street Healthcare Partners; Chair, American College of Healthcare Executives, USA

Since July 2024, Bill has served as an Operating Partner with Water Street Health Partners based in Chicago, IL.

From December 2022 to June 2024, Bill served as President of Advocate Health Midwest and his accountabilities included a $15.4B operating budget and a delivery system in the eastern third of Wisconsin and Chicagoland that includes 27 hospitals, over 400 clinics and ambulatory sites, and the region’s leading post-acute service.  He helped to lead the integration of Advocate Aurora when the organization was formed in April 2018. He is a leader within Advocate Health for 23 years with more than 35 years of healthcare leadership experience and has served as the Chief Operating Officer of Advocate for 19 years – with his first two years as President of the Advocate Good Samaritan Hospital.

Prior to coming to Chicago, he held executive roles at New England Medical Center, Boston, Iowa Health System, Des Moines, UniHealth America, Los Angeles and Good Samaritan Hospital, Puyallup, Washington.

Bill currently serves as the Chair of the American College of Healthcare Executives (ACHE). He serves on the Boards of Renovo Solutions and Movn Health. In 2018, he was the Chair of the Illinois Hospital Association, where he served on from 2012 – 2022.

He has a Master’s degree in Healthcare Administration from the University of Minnesota, Master’s degree in Sociology and Health Services Research from the University of Florida, a Bachelor’s degree in Sociology from the University of Notre Dame and is an ACHE Fellow.

He and his wife Liz reside in Hinsdale, Illinois.  They have five children and seven grandchildren.

Dr Supriya Sarkar

Cluster Head, Shalby Hospital, India

As a seasoned healthcare executive with over a decade of experience, Dr Supriya Sarkar is recognized as one of the Young Executive Leaders of 2024 by the International Hospital Federation for his exceptional contributions to patient safety and health system innovation. His expertise lies in inspiring teams and enhancing performance through people-focused hospital administration, emphasizing optimized patient safety protocols and continuous improvement. He excels in strategic decision-making, financial acumen, and hands-on leadership – ensuring stakeholder satisfaction alongside patient well-being and care quality.

Dr Supriya holds multiple degrees such as the following: Safety Quality Informatics & Leadership (SQIL) from Harvard Medical School, Certificate in Healthcare Leadership from Duke University, Masters of Hospital Administration (MHA) from ICFAI University Tripura, Bachelor of Hospital Administration (BHM) from West Bengal University of Technology, and Bachelor of Homoeopathic Medicine and Surgery (BHMS) from University of Calcutta. He also holds certifications in LEAN in Healthcare Management, ACLS, ISO 15189, NABH, and Patient Safety from renowned institutions.

Dr Supriya is a Fellow of AHPI LEADERSHIP FORUM, FISQua, ACHE, NAHQ, and a Lifetime Member of CAHO. He has held key roles including Cluster Head, Chief Executive Officer, Manager for Operations and Quality, Lead Consultant for Quality Systems, and Trainee Executive of Human Resources in prestigious healthcare institutions.

His career reflects a commitment to excellence in healthcare administration, strategic leadership, and continuous improvement, benefiting stakeholders and ensuring top-notch patient care.

Dr Madhu Sasidhar

President and CEO for the Hospitals Division, Apollo Hospitals, India

Dr Madhu Sasidhar is the President and CEO of Apollo Hospitals. Dr Sasidhar is a practicing physician with US board certifications in internal medicine, pulmonary, and critical care medicine.

He completed his medical education at JIPMER, Pondicherry. Following a residency in Internal Medicine at St Luke’s-Roosevelt Hospital in New York City, he completed fellowships in Pulmonary and Critical Care Medicine at Yale University, New Haven, USA. He received his Global Executive Masters in Business Administration from INSEAD, Fontainebleau, France.

Dr Sasidhar served as President of Cleveland Clinic Tradition Hospital. Before that, he was the Chief Medical Officer at Cleveland Clinic Abu Dhabi and Enterprise Section Head for Respiratory Care for the Cleveland Clinic Health System.

Dr Sasidhar has published numerous book chapters, journal and peer-reviewed articles, abstracts, and presentations and has been invited to speak on various topics at many industry events. He holds a patent through Cleveland Clinic Innovations for a technology he invented that was subsequently commercialized. Dr Sasidhar is also a self-taught computer programmer with expertise in big data platforms.

Dr Flavio Sensi

CEO, ASL n.1 Sassari, Italy

Dott. Flavio Sensi is an Administrator and Director General of large public and private companies, and currently the Chief Executive Officer of ASL n. 1 of the Sardinia Region. He is also a Public Manager, the President and Member of the Management and Evaluation Bodies and Bodies of Public and Private Entities and Administrations, a Consultant and Senior Advisor for Corporate Management and Strategy, Technological Innovation, and Corporate Reorganization.

Dott. Flavio has particular specialization in the sectors of public administration, public healthcare, private healthcare, pharmaceuticals, consumer goods, information and communication technology, and biotechnology. He started as an upper executive of companies and projects in the digital, hi-tech, and web based fields. He is also a Lecturer at Italian universities and of electronic content management (ECM) training courses on the topics of administration, economics, management, and business organization in healthcare.

Prof. Dr Anupam Sibal

Group Medical Director, Apollo Hospitals, India

Prof. Dr. Anupam Sibal, MD, FIMSA, FIAP, FRCP (Glasg), FRCP (Lon), FRCPCH, FAAP is the Group Medical Director of the Apollo Hospitals Group and a Senior Consultant Pediatric Gastroenterologist and Hepatologist.

With more than 26 years of experience with a proven track record in high visibility roles, he served as a member of the leadership team credited with establishing Apollo Hospitals Group as the largest healthcare provider in India and the region. Back in 1998, he helped set up the first successful liver transplant program in India at Apollo Hospitals.

He is the Co-Chair of the Federation of Indian Chambers of Commerce and Industry (FICCI) Committee on Health Services 2024-25. He is also a Member of the Governing Council of NATHEALTH since 2023 and a Member of the Confederation of Indian Industry (CII) Healthcare Committee since 2015.

Before leading the Apollo Hospitals Group, Prof. Dr Sibal served as the President of the Global Association of Physicians of Indian Origin (GAPIO) – a global collaboration bringing together 1.4 million physicians of Indian origin from 57 countries on one platform 2020–2022. He is known to have championed the patient safety movement in India and acknowledged as an international expert in pediatric gastroenterology and hepatology.

Prof. Dr Sibal is also part of the team responsible for the first successful international accreditation of a hospital in India by the Joint Commission International (JCI)in 2005. Now, he is a Member of the JCI Middle East Advisory Board.

He is the Author of the national best seller “Is Your Child Ready to Face the World’? and has edited two books, 151 publications, 16 chapters, and more than 400 national and international lectures.

Mrs Priya Singh

EVP and Chief Strategy Officer, Stanford Medicine, USA

Priya Singh serves as Stanford Medicine’s Executive Vice President and Chief Strategy Officer – an enterprise-wide role across the $12.3 billion academic health system where she leads strategic planning, global strategy, industry relations, and public relations and communications. She came to this position with extensive multi-disciplinary experience, having previously held leadership roles at the Stanford Graduate School of Business, Oracle, Respond.com, and Levi Strauss & Co.

Leveraging her tenure across academia, technology, and retail, Priya spearheaded Stanford Medicine’s inaugural strategic plan, uniting education, research, and clinical care to enhance patient outcomes, expedite research breakthroughs, and streamline educational offerings. As a senior advisor to more than 50 C-suite executives and senior leaders, Priya also crucially aligned Stanford Medicine’s COVID-19 response and was instrumental in helping the institution carry out over a million COVID-19 tests by February 2022 and distributing 500,000+ vaccine doses by March 2023.

Priya’s career includes managing global business operations, assessing international market potential, driving innovation, and executive education initiatives. Notably, she founded the Stanford Ignite program: operating in seven global cities, providing essential business training to entrepreneurs and start-ups in emerging markets. Additionally, she played a pivotal role in establishing the Stanford Institute for Innovation in Developing Economies: delivering business training to entrepreneurs in emerging markets.

Recognized for her leadership and impact, Priya has been honored by Becker’s Hospital Review, Fortune’s Most Powerful Women, and the Silicon Valley Business Journal’s Women of Influence.

Priya earned her Bachelor’s and Master’s degrees in Business Management at the Bombay University in India.

Mr Jose Solis-Padilla

Executive Director for the Americas, Mayo Clinic, USA

Mr Jose Solis is the Executive Director for the Americas at Mayo Clinic. In his role of Executive Director, he provides leadership and oversight to the execution of Consulting Projects, Mayo Clinic Care Network partnerships, Mayo Clinic Offices, and Strategic Partnerships throughout the Americas.

While living in Mexico, he worked in the consulting, telecommunications, and manufacturing industries where he developed the expertise and interest for international business and foreign trade. Prior to joining Mayo Clinic, Mr Solis was part of the leadership team of Johns Hopkins Medicine and the management team of Houston Methodist Hospital.

Mr Solis graduated with a Bachelor’s degree in Public Accounting from Universidad Nacional Autonoma de Mexico and received a Master’s degree in Business Administration and International Business from the University of Saint Thomas in Houston. He holds the academic rank of Instructor in Health Care Administration from the Mayo Clinic College of Medicine and Science. He has participated in executive leadership education programs at Johns Hopkins, Mayo Clinic College of Medicine and Science, and Harvard School of Public Health and is a founding member of the Cameron School of Business mentorship program at the University of Saint Thomas.

Mr Solis’s experience in foreign trade, international business, healthcare operations, and academic medicine provide a global perspective for international collaborations.

Mr Richard Stubbs

CEO, Health Innovation Yorkshire and Humber; Chair, Health Innovation Network, UK

Richard Stubbs is Chief Executive of Health Innovation Yorkshire & Humber, and Chair of the national Health Innovation Network.

Through regional, national, and international roles, Richard works with the NHS, academic partners, and health innovators to drive the transformation of health and care delivery through spread and adoption of innovation, and to contribute to economic growth to improve population health and life outcomes.

Richard is the international lead for the Health Innovation Network and an Advisor to Healthcare UK, providing strategic input into the UK Department for Business and Trade’s healthcare export activity, he is a fellow of the Sciana Health Leaders’ Network, and a member of the IHF Scientific Committee which curates the annual World Hospital Congress.

Richard is a long-standing member of the NHS Assembly, board member of NHS England’s Accelerated Access Collaborative and also the Innovation Ecosystem Programme Advisory Group. He is passionate about driving policy level changes which will best enable the NHS to adopt innovation for the benefit of patient care, in addition to developing a clear blueprint for how the NHS can best support, and benefit from, a strong life sciences ecosystem.

Commitment to diversity and inclusion runs through everything Richard does, and he has twice been recognised by the Health Service Journal in their Top 50 BAME Powerlist as “one of the BAME figures exercising the most power and influence in English health policy.” As Co-Chair of the NHS Confederation’s BME Leadership Network, he plays a central role in increasing diversity within NHS leadership.

Dr Muna A. Tahlak

President, International Hospital Federation; CEO, Latifa Women and Children Hospital; Chief Medical Officer, Dubai Academic Health Corporation, UAE

Dr Muna Abdul Razzaq Tahlak is the Chief Executive Officer of Latifa Hospital (a 347-bedded specialized maternity and pediatric hospital), part of the Dubai Health Authority (DHA), United Arab Emirates.

Dr Tahlak is an obstetrics and gynaecology consultant. She is also the first Emirati woman to complete her specialization in obstetrics and gynecology from the Johns Hopkins Hospital. She is American board certified in Obstetrics and Gynecology and a Fellow of the American Congress of Obstetrics and Gynecology.

Dr Tahlak is a regular speaker at conferences and has received various awards for excellence in her field. After being IHF Treasurer. Dr Tahlak was elected IHF President Designate in November 2021 and started her mandate as IHF President in October 2023. Additionally, she is a member of several other esteemed national and international societies and associations.

Ms Katerina Tarasova

Executive Director, Accreditation and Health Standards Organization, Canada

With 17 years of experience in international development, strategic planning, and health systems strengthening, Katerina Tarasova has a proven track record for building lasting partnerships, helping advance quality and patient safety in more than 35 countries. She has collaborated with funding agencies such as the European Commission, Pan American Health Organization, and World Bank to mobilize international projects focused on healthcare, education, and socio-economic development.

Katerina is a Member of the Board for the Canada-Arab Business Council, and a Committee Member for the International Advisory Committee of the Royal College of Physicians and Surgeons. She holds a Master’s degree in International Affairs and a Diploma in European Integration from Carleton University in Canada.

Dr Rita Veloso

Executive Board Member, Centro Hospitalar Universitário de Santo António, Portugal

Rita Sofia da Silva Veloso was born in Porto in 1981, married and a mother of two children.

Rita graduated in Psychology from the University of Porto in 2004 and completed her Master’s degree at the same institution in 2020. She is currently a PhD student at the University of Porto on Biomedical Sciences. She attended several courses in health unit management and public administration management and participated in the HOPE Exchange Program in 2016, a European exchange program for senior management. She is an Invited Professor of several executive programs and postgraduate courses.

She is currently an Executive Member of the Board of Directors of Centro Hospitalar Universitário de Santo António, a Member of the Advisory Board of Women in Tech®, and a Member of the Advisory Board of Health 4 Mozambican Children and Families – which is dedicated to supporting and promoting maternal and child health in Mozambique. Additionally, she is also the Regional Ambassador for Portugal of HealthManagement.org.

In 2020, she joined the International Young Executive Leaders – an initiative of the International Hospital Federation.

Mr Walt Vernon

Mr Walt Vernon

CEO, Mazzetti; Sextant Foundation, USA

Walt is the CEO of Mazzetti, an Engineering and Climate Change Consulting Company with offices in Rwanda, India, and the United States. He is also the founder and CEO of the Sextant Foundation, a not for profit NGO developing sustainable solutions for health Faciliites in low resourced areas. He is on the Board of Village Health Works Hospital in Burundi. He is the second vice President for the IFHE, and he is the Focal Point for IFHE to the WHO. Walt serves on the Steering Committee for the International Hospital Federation’s Geneva Sustainability Centre.

Walt wrote the background Paper for the US National Academy’s Action Collaborative to Decarbonize the US Healthcare Sector. He recently completed the ASHRAE Design Guide for Decarbonized Hospital Design. He serves on the ASHRAE Standard 189.3, high performance healthcare facilities. He was the primary author for the ASHRAE Infectious Aerosols Position Document. During the Covid Crisis, Walt organized and lead the IFHE Global Volunteer response to help many countries throughout the world, via the IFHE relationship with the WHO.

Walt developed the Sustainability Roadmap for the American Hospital Association, and their Energy to Care program. He developed and manages the IFHE Carbon Awards program.

Mr Walt Vernon

Mrs Vera Vertessen

Director of Patient Care, Universitair Ziekenhuis Brussel, Belgium

Vera Vertessen graduated in 2004 from the University College Karel de Grote in Antwerp. Her young children did not dampen her inquisitiveness which led to a Master’s Degree in Hospital Sciences at the University of Brussels in 2009 and a Postgraduate Degree in Diabetes Education in 2010. Her career started in 2005 at UZ Brussel as a Registered Nurse – from there, she took several challenges among which is the start of a thriving Diabetes Clinic from scratch.

In 2021, she returned to her home base at UZ Brussel where she started as the Coordinator for the Center of Rare Diseases. In October 2022, she was appointed as the Director of Patient Care and gathered a new management team around her which has been operational since March 2023.

Vera is strongly value-driven and this unconsciously sets her apart from her other colleagues. She thinks very patient-oriented but from a financial reality that transcends the boundaries of her own department. She is a strong believer of equity, apart from everyone’s responsibilities, but expects employees to take ownership in order to grow.

At the macro level, she is an advocate for all nurses. She demands that the nursing profession is portrayed in all media in a positive light rather than nurses as jaded and overworked healthcare professionals with no social life. She is also a member of the Federal Council for Hospital Facilities, which rules on all matters relating to hospital programming and financing, and she chairs the Working Group of Healthcare Directors in Flanders.

Prof. Dr Luís Abegão Pinto

Head of Glaucoma Unit, Unidade Local de Saúde Santa Maria, Portugal

Luís Abegão Pinto is a Portuguese Ophthalmologist with a PhD in Ocular Imaging. He has published more than 100 indexed papers – covering the field of glaucoma, diabetic retinopathy, imaging, and artificial intelligence. He is the Head of the Glaucoma Unit of Portugal’s largest hospital in Lisbon and currently serves as the Secretary of the European Glaucoma Society.

Dr Joanne Conroy

President and CEO, Dartmouth Health, USA

Joanne Mather Conroy, MD, serves as the President and CEO of Dartmouth Health (DH). As Chief Executive Officer of New Hampshire’s only academic health system, Dr Conroy has overseen significant positive changes – including a dramatic turnaround in the D-HH system’s financial performance and a strategic planning process that will guide the organizations into the future.

Dr Conroy is a committed leader in advancing equity in the workplace. She is a co-founder of “Women of Impact,” a nonpartisan group of 140 female health care leaders representing all sectors of the health care industry across the nation. Dartmouth Health was also one of the founding signatories of the TIME’S UP Healthcare initiative, which aims to increase safety and gender equity in the health care industry.

Prior to her arrival at DH, Dr Conroy served as the Chief Executive Officer of Lahey Hospital and Medical Center in Burlington, MA and as Chief Health Care Officer for the Association of American Medical Colleges in Washington, DC. She has also served as Chief Medical Officer, Vice President of Academic Affairs, and Executive Vice President of the Atlantic Health System based in Florham Park, NJ and as President and Chief Operating Officer for the Morristown Memorial Hospital (now called Morristown Medical Center) in Morristown, NJ.

She received her undergraduate degree in Chemistry from Dartmouth College and her medical degree from MUSC, where she completed her residency in anesthesiology. Dr Conroy is board-certified with the American Board of Anesthesiologists.

Mr Pedro Delgado

VP, Institute for Healthcare Improvement, UK

Pedro leads the Institute for Healthcare Improvement’s portfolio of work in Europe and IHI’s equity work outside of the US. He has led IHI’s work over the years in three regions (Latin America, Europe, and Australasia) as well as the IHI Open School. Based in the United Kingdom, he has been a driving force in IHI’s global expansion. From work on improving children cancer care across 6 countries, to reducing C-sections and healthcare-acquired infections in Brazil and several Latin American countries, to improving early years education in Chile, to improving patient safety in Portugal and mental health in London.

Mr Delgado has led the key senior relationships, design and implementation of large-scale health system improvement efforts and networks globally. He coaches senior leaders and teams, and lectures extensively worldwide on large-scale change, patient safety, and quality improvement. He is an Instructor at the Harvard T.H. Chan School of Public Health, a Senior Atlantic Fellow of Health Equity. He is on the International Editorial Board of BMJ Leader, part of the IHI BMJ Governance Group and an Advisory Board member for the Health Foundation’s Q Network. Prior to joining IHI in 2010, he held roles in hospital management and large-scale improvement leadership in the UK, as well as working in mental health in Venezuela and the UK.

In October 2019, Pedro was recognized with the Julia Lima Award by Einstein Hospital in Brazil for his contributions to patient safety and quality improvement in Latin America.

Dr Toseef Din

CEO, M.P. Shah Hospital, Kenya

Toseef Din is a dynamic leader driven by a profound personal vision: to integrate spiritual consciousness and professionalism into every facet of her life. As the Chief Executive Officer of M.P. Shah Hospital, Toseef has distinguished herself as a trailblazer in healthcare management – earning accolades such as the Top 40 under 40 Africa Award for Health and Wellness in 2022, and recognition as one of the 30 most inspirational African Muslim women.

With over two decades of experience in finance and healthcare, Toseef is adept at navigating complex market conditions, fostering sustainability, and driving growth. Her educational journey, which includes qualifications in ACCA, CPA(K), a Bachelor’s in Applied Accounting and a Master’s in Financial Management, reflects her relentless pursuit of excellence. Currently pursuing a PhD in Business and Management, Toseef embodies a commitment to lifelong learning and personal development.

Toseef’s leadership extends beyond the boardroom, grounded in a deep sense of responsibility to both her community and the environment. She pioneered the ‘Go Green’ Initiative at M.P. Shah Hospital in 2019, recognizing the interconnectedness of climate and health crises. Through initiatives like Green365, partnering with Africa Collect for textile recycling, launching ‘stash the trash’ campaigns, and implementing paperless systems, Toseef has fostered a culture of environmental stewardship within her organization.

Toseef is dedicated to leaving a lasting, positive impact on both individuals and the planet. As she takes the helm of the net-zero session in healthcare, her multifaceted expertise and unwavering commitment to sustainability promise to inspire meaningful change.

Dr Sidney Klajner

President, Sociedade Beneficente Israelita Brasileira Albert Einstein, Brazil

Sidney Klajner is a General and Colorectal Surgeon and President of the Sociedade Beneficente Israelita Brasileira Albert Einstein – one of the TOP 50 Best Hospitals in the Newsweek Ranking since 2019. In 2023, he joined the Board of Directors of the Institute for Healthcare Improvement (IHI) after 10 years of a strategic alliance maintained by Einstein and IHI.

Since 2018, he has been a member of the Advisory Board of the University of São Paulo Medical School Foundation. Additionally, Dr Klajner is a visiting professor at the Executive MBA in Health Management at the Einstein Institute of Teaching and Research.

Since 2016, he has been leading the digital health transformation at Hospital Albert Einstein: fostering a culture of incorporating cutting-edge software, digitalization of processes, and extensive use of data, technologies, and technological tools among others in private and public sectors. With his leadership in emerging healthcare technologies, he was invited last year to speak at South by South West (SXSW) – the largest festival of innovation and technology in the world – being the first speaker of a Brazilian health organization.

In the editorial area, he published the book “The Digital Revolution in Health” (Editora dos Editores). He is also among the 10 Brazilian leaders with the most relevant presence on LinkedIn, according to the ranking of the GV Executivo magazine from the Getulio Vargas Foundation; and has been Top Voice in Health on the social network since 2020.

Dr Wang-Jun Lee

Chairman and CEO, Myongji Hospital, South Korea

Dr Lee is one of the most influential persons in the Korean healthcare sector. He is the Chairman and CEO of Myongji Medical Foundation, and runs one more acute hospital and three long-term care facilities. Also, he is the Chief Executive Officer of Korea’s most influential healthcare news and publishing company, ‘The Korean Doctors’ Weekly’, founded in 1992.

Additionally, he is one of the leading NGO activists in the medical aid area for migrant workers in Korea, and now serves as Vice Chairman of the Migrant Health Association in Korea. As an Executive Director of the Korean Hospital Association, he is the Chairman of the Korea Healthcare Congress – which is the top healthcare congress in Asia.

He is also the immediate Past President of the Korean Society for Quality in Healthcare (KOSQua). Recently, he has been passionately involved in diverse national activities related to infection control and vaccine development during the COVID-19 pandemic.

Dr Lee graduated from the Seoul National University, College of Medicine. He achieved Board of Surgery in Seoul National University Hospital. He was awarded a PhD degree from the same university.

Prof. Aymeric Lim

CEO, National University Hospital, Singapore

Aymeric is the Chief Executive Officer of the National University Hospital in Singapore – a leading tertiary care hospital integrating education, research, and innovation to address both present and future healthcare challenges.

The 1,200-bed hospital is the principal teaching hospital of the School of Medicine and the Faculty of Dentistry of the National University of Singapore. It is Singapore’s only university hospital and a key member of the National University Health System, one of three public healthcare clusters in the country.

The hospital adopts a digital first strategy. It is part of the first public healthcare cluster to be fully integrated on NGEMR. Its success with integrating AI in patient care includes the use of an AI-based neuro imaging capability to expedite the identification of stroke patients; and a data dashboard network that provides “live” medical data of patients, enabling tracking of wait times and prediction of daily patient turnout, allowing for more informed decisions about how best to allocate resources. Another tool flags hypercalcaemia to clinicians in real time, prompting quicker interventions for patients. The hospital has set out an ambitious goal to be an AI-literate organisation by embedding innovations as a way of work and life to improve efficiency, and being creative in the delivery of healthcare.

A practising hand surgeon sub-specialising in peripheral nerve surgery, Aymeric’s work has earned him numerous awards, including the National Medical Excellence Awards – Outstanding Clinician Award.

Mr Vital Ribeiro

President of the Board, Healthy Hospitals Project, Brazil

Mr Vital Ribeiro is the President of the Board of the Brazilian non-governmental organization called Projeto Hospitais Saudáveis or the Healthy Hospitals Project, which brings together more than 450 healthcare organizations in Brazil and is the focal point of the international organization “Health Care Without Harm” and the Global Green and Healthy Hospitals Network.

Vital has worked for 35 years in solid waste and environmental management and for the last 15 years in climate change, energy and sustainable procurement in the health sector. He is an Architect and Urban Planner and the Hospital and Health Systems Administrator as well of Escola de Administração de Empresas de São Paulo da Fundação Getulio Vargas (EAESP-FGV) or the Center of Excellence in Retail.

Since 1987, he has worked at the Environmental Health Department of the São Paulo State Health Secretariat – coordinating the Health Services Waste Management Program and implementing the State Climate Change Policy for the health sector.

He holds a Master in Business Administration from EAESP-FGV, with research in healthcare, climate change, environmental and sustainability management. Vital also worked as a consultant for ANVISA, UNESCO, Ministry of Health, PAHO, and Fundação Getúlio Vargas. He is a visiting or regular professor on graduate and postgraduate courses.

Dr Michael Schlosser

SVP of Care Transformation and Innovation, HCA Healthcare, USA

Michael Schlosser, MD, MBA is the Senior Vice President of Care Transformation and Innovation for HCA Healthcare. Reporting directly to the CEO of HCA, he is responsible for leading care delivery innovation and transformation for the enterprise. His department’s vision is to design, develop, integrate, implement, and optimize technology and processes that drive care delivery with the common goal of improving the experience and outcomes for HCA Healthcare’s leaders, care teams, and patients. As part of this strategy, he leads the implementation and optimization of our electronic health record systems, HCA Healthcare’s data science and data strategy teams, and the enterprise Responsible AI program.

Prior to this role, he served as the group’s Chief Medical Officer – leading the clinical operations for 100 HCA hospitals, overseeing quality, patient outcomes, and clinical strategy. He has also served as the Chief Medical Officer for Healthtrust.

Dr Schlosser is a neurosurgeon and completed his residency and fellowship at Johns Hopkins, has served as a Medical Officer with the FDA, and holds a degree in Chemical Engineering from MIT and an MBA from Vanderbilt.

Ms Sara Siegel

Global Head of Healthcare, Deloitte, UK

Sara is Deloitte’s Global Health Sector Leader and leads the health practice in the UK. This encapsulates the firm’s work with the payor and provider systems both publicly and privately funded.  Sara’s passion for health began when she moved to the UK in 2003 and was first exposed to the NHS.

Sara believes passionately in the mission of the NHS and sees the incredible value that a health service free at the point of need provides to society.  With her teams, she supports the NHS to do more and better with the resources at its disposal.  Some of Sara’s work includes supporting the government on its Coronavirus testing programme, and the introduction of robotic and cognitive automation to improve the speed and quality of NHS services and to release more time for direct patient care. It is the introduction and uptake of new innovative practices either pioneered by individuals or tested first in other health systems around the world that Sara most enjoys working with her NHS clients on.

In her global role, Sara is growing the firm’s presence in implementation of Electronic Health Records, and increasing the presence of AI and Generative AI in the firm’s work. She is also focused on health equity and sustainability and climate.

Sara is a trustee of the Peter Sowerby Foundation which supports healthcare causes and she is a trustee of the Conservation Collective, an environmental charity that promotes local teams working to solve environmental problems.

Prof. Nick Watts

Director of the Centre for Sustainable Medicine, National University of Singapore, Singapore

Professor Nick Watts MBBS, MA, BMedSci, FFPH is the Director of the Centre for Sustainable Medicine, leading NUS’s efforts to accelerate the transition to net zero and resilient healthcare systems across the world.

Prior to NUS, he worked as the Chief Sustainability Officer for the NHS in the UK, where he spearheaded their efforts to deliver low-carbon healthcare – leading the Greener NHS team with a budget of almost S$1 billion. He is a medical doctor, a Fellow of the Royal College of Physicians’ Faculty of Public Health, and has worked as the Executive Director of the Lancet Countdown and as the Founder of the Global Climate and Health Alliance and the UK Health Alliance on Climate Change.

Dr Syed Farhat Abbas Naqvi

CEO, Aga Khan University Hospital and Health Services, Pakistan

Dr Farhat Abbas is currently serving as the Chief Executive Officer of Aga Khan University Health Services in Pakistan – overseeing 5 hospitals and the Outreach Health Network across the country. With fellowships in surgery and urology from Pakistan, UK and USA, he is a Professor of Urology and a well-recognized Uro-Oncologist and Reconstructive Surgeon with a rich academic background.

Dr Abbas has held various pivotal roles at the University, contributing significantly to health sciences education, service, research, and administration. As the Dean of the Medical College from 2010 to 2018, he oversaw significant developments: including the introduction of new academic programs and the establishment of research centres. He has served on several national and international committees including those of the World Health Organization and has also made substantial research contributions in the area of prostate and other urological cancers.

Beyond academia and leadership in health sciences, he has contributed to humanitarian causes in disaster relief operations, promoting postgraduate medical education, and other national initiatives in war torn Afghanistan. He is a Fellow of the Pakistan Academy of Sciences and Pakistan Academy of Medical Sciences.

Recognized for his outstanding contributions, he has received numerous awards, including the Tamgha-e-Imtiaz and Sitara-e-Imtiaz from the President of Pakistan.

Prof. Arnon Afek

Associate Director General and Acting Director of General Hospital, Sheba Medical Center, Israel

Prof. Arnon Afek MD, MHA is the Associate Director General of Sheba Medical Center and the Acting Director of Sheba General Hospital. He was also the Former Director General of the Israeli Ministry of Health (MoH) and the Founding Chairman of the Dina Recanati School of Medicine at The Reichman University.

Prof. Arnon Afek has robust experience in healthcare leadership roles, serving as past director general of the Israeli MoH and member of the Bureau of Governors of the OECD Health Committee, taking an active role in designing health policy. Afek is a top authority on Israel’s healthcare system and distinguished leader in improving patient outcomes – he thus served on the National Corona Professional Advisory Board, informing the national health policy response.

Afek possesses a diverse background in managing medical education strategy serving as the Director of the New York State or American MD Program. As founding chairman of the Dina Recanati School of Medicine at The Reichman University, he is leading by example driving change in the way medicine is taught to next generation medical students.

He served as Chairman of the Association of Hospital Directors and currently serve as their Associate Chairman. Afek has received numerous awards, amongst them the Israeli Civil Service Commission Award for reducing bureaucracy in physician licensing and Quality Improvement Award for advancing quality of care in Neonatal Units throughout Israel.

Dr Sumaya Al Blooshi

Director of Nursing, Emirates Health Services, UAE

Dr Sumaya Mohamed Al Blooshi, BSN, MSN, PhD, FAAN is the President of the Emirates Nursing Association and the Director of the Nursing Department in the Emirates Health Services. She is leading the National Nursing and Midwifery Strategy in the UAE and the Task Force Committee for the Cabinet Initiative on the Attractiveness of the Nursing Profession. She is also an Honorary Associate Professor at MBRU.

Dr Sumaya is an Awardee of the Emirates Pride Medal for Mohammed Bin Rashid Government 2017, the Community Serving Medal 2020, the Best Government Communication Campaign in Promoting the Nursing Profession 2018, the “Pioneer Nurse” at the Global Health Pioneer Awards, and a Fellow of the American Academy of Nursing 2022.

Dr Essam Al Zarouni

Executive Director of the Medical Services, Emirates Health Services, UAE

Dr Essam Al Zarouni Howayyer is a 45-year-old Emarati physician. He graduated from the medical school at the UAE University in 2003. He completed his specialization in Paediatric Emergency Medicine in University of Manitoba (UOM), Canada. Upon return from Canada, he worked for one year in Al Qassimi Hospital (AQH) before joining Shaikh Khalifa Medical City (SKMC) – Abu Dhabi’s Emergency Department in July 2013 as a Consultant to gain more clinical experience. After two years, he returned to the Ministry of Health as a Head of Accident and Emergency Department in AQH.

Dr Howayyer played an active and major role in establishing and operating the new accident and emergency building and department in AQH, in the beginning of March 2016. He also was a key member in the team who managed to get Joint Commission Certification (JCI) accreditation for AQH by the end of 2018. Along with that, he established the Arab Board Residency Program in the Accident and Emergency Department of AQH at the same time.

In October 2021, he was assigned as the Director of the Hospital Department in Emirates Health Services (EHS) establishment. In June 2022, he was appointed as Acting Chief Executive of the Medical Services at EHS.

Dr Howayyer is heavily involved in quality and performance improvement projects both at the hospital as well as the corporate level. He chairs multiple committees at national and corporate levels.

Dr Dina Alismail

Executive Director of Healthcare Leadership Academy, Saudi Commission for Health Specialties, Saudi Arabia

With a degree in Health Informatics and an Executive Leadership diploma from INSEAD, Dina worked as the Executive Director of Academic and Training Affairs at King Abdullah bin Abdulaziz University Hospital of Princess Nourah University. Before that, she was the Director of Training and Scholarship at King Khaled Eye Specialist Hospital. She’s an ICF certified executive coach and a master trainer by the American Association of Talent Development. With more than 23 years of experience in training and development, she joined the Saudi Commission for Health Specialties as the Executive Director of the Healthcare Leadership Academy.

Dr Natalia Allué

Medical Director, Fundació Sanitària Mollet, Spain

Dr Natalia Allué is the Medical Director of the Fundació Sanitària Mollet. She is a specialist in Preventive Medicine and Public Health with extensive experience in data analysis and clinical management. She has experience in Health Management focused on the analysis of databases, clinical documentation, dashboards and the creation of indicators always linked to the improvement of healthcare quality.

She is enthusiastic about continuous improvement, methodology and quality, always seeking to add value. She likes multidisciplinarity and teamwork. She has always worked surrounded by people with diverse and varied profiles, considering that they are basic pillars for good management.

She complements her work with a teaching role at the university, serving as an adjunct professor in Medicine and a Master of Clinical Management. Dr Natalia Allué was a student of the YEL 2022 cohort and current YEL ambassador at present. She currently serves as an international contact for the Unió Catalana d’Hospitals (Spain) being a link with International Hospital Federation.

Dr Abdullatif Saad Alokifi

Dr Abdulateef Saad Alokifi

General Director for Organizational Excellence, Ministry of Health, Saudi Arabia

Dr Abdulateef Saad Alokifi is appointed as the General Director for the General Directorate of Organizational Excellence this year 2024. He used to be the Advisor for Assistant Deputy Minister for Hospital Services, General Supervisor for WAZEN Program, the Chairman for Hospital Commissioning Unit and Supervising Filed Visit Unit at the Ministry of Health in Saudi Arabia.

He also worked as the Assistant of the General Director for General Directorate of Hospital Affairs, building up the Wazen Program and adapting the best practices for Hospital Commissioning – in collaboration with Engineering Deputyship and Cluster Leaders and Regional Directorates in 2022.

He started his Career in the Ministry of Health as the Director of Strategic Planning for Quality and Patient Safety in 2016.

He has different experiences in both governmental and private healthcare institutions and hospitals as junior and senior staff until he reached to an executive leader position for the last 23 years. His career was started in National Guard Hospital, Security Forces Hospital, then moved to King Abdullah Bin Abdulaziz University Hospital at Princess Norah University. In addition to that, he has a vast experience in private hospitals and was appointed in different positions like Quality Director, Pharmacy Director, and Hospital CEO. He used to be a CBAHI Surveyor for more than 10 years and currently, he is CHI Surveyor for Healthcare Institutions and Insurance Company.

Since the start of COVID-19, he was appointed to be the Follow-up Officer for Field Hospital until 2023. Lastly, he is the KSA MoH Representative for the International Hospital Federation (IHF).

Dr Abdullatif Saad Alokifi

Dr Graccho Alvim Neto

VP, Associação de Hospitais do Estado do Rio de Janeiro, Brazil

Dr Graccho Alvim Neto works internationally to discover best practices that can be implemented in his native Brazil. As a founding member of STEMS (Society of Tourism Medicinal), this has led him to explore first hand and learn from structural operations in Thailand, Dubai, and Costa Rica while expanding his training in rare diseases in the USA at University of California Los Angeles.

Since 1988, he has directed several private hospitals in Rio de Janeiro and he has been the Vice President of AHERJ (Associação Brasileira de Hospitais do Rio de Janeiro) for the past 15 years. Dr Graccho consults regularly with insurance companies to develop optimal home care programs while directing two infusion clinics treating rare diseases.

As the face of Brazilian hospitals during the COVID-19 pandemic, his appearances on the national news led to a recently launched series of public health shows bringing greater awareness to the general public.

Dr Siddiq Anwar

Consultant Nephrologist, Sheikh Shakhbout Medical City (SSMC); Clinical Associate Professor of Medicine, Khalifa University, UAE

Dr Anwar is keen on using data-driven decision-making in healthcare and process optimization to improve overall healthcare outcomes. He spearheaded the digitalization of the End Stage Renal Disease program in SEHA and the digitalization of the Complete Acute Kidney Injury Management pipeline at SSMC and helped set up the Paired Kidney Exchange program in UAE. This work has been awarded by HIMSS, the Arab Hospitals Federation, and the Patient Safety Conference. He also was awarded the best nephrologist in the UAE by Health Magazine in 2023.

He is collaborating with colleagues from Khalifa University and Mohamed Bin Zayed University of Artificial Intelligence to develop an AI Platform, “RenAIssance” to help improve Acute Kidney Injury outcomes. Their team won the grand prize in a hackathon organized by Ericsson & UAE Ministry of Economy and their team was a semifinalist in the 3C-AI4H Bowl-Institute for Augmented Intelligence in Medicine (I.AIM), at Northwestern University, USA. In addition, he has received a research grant from the Department of Health, Abu Dhabi.

He has strong experience and expertise in state-of-the-art patient care and research. He can develop strategies and build programs from scratch, enhance established programs, and establish new opportunities. He is leading many innovations in medical informatics to promote data-driven decision-making in medicine. He has experience in engaging the community, competing centers, and supporting organizations. He is supporting capacity-building initiatives across the Middle East, Asia, and Africa to create a workforce to develop sustainable healthcare systems.

Dr Ernesto Báscolo

Unit Chief of the Primary Health Care and Integrated Service Delivery, Pan American Health Organization under the World Health Organization, USA

Dr Ernesto Báscolo is an economist and an outstanding professional in the field of social sciences, currently serving as the new Chief of the Primary Health Care and Integrated Service Delivery Unit (PH) of the Department of Health Systems and Services (HSS) of the Pan American Health Organization.

In recognition of his outstanding career and experience, he was appointed Regional Advisor in Governance, Leadership, Policy and Planning by the Pan American Health Organization (PAHO) for 7 years. In this role, he provided strategic advice and guidance on key health-related issues in the region. His experience covers a wide range of areas, such as health promotion, disease prevention and control, and health systems planning and management. In addition, he has worked closely with national governments, international organizations, and other key actors to strengthen the response to public health emergencies, including the COVID-19 pandemic.

Continuing his quest for knowledge, Dr Báscolo obtained a Master’s in Health Economics and Health Policy from the University of Birmingham in 2001 – broadening his perspective on health-related economic and policy issues. He furthered his research interests with a PhD in Social Sciences from the University of Buenos Aires in 2010 – focusing on social determinants influencing health and health systems. Alongside his academic achievements, he taught at the National University of Rosario from 1992 to 2015, mentoring young health professionals, and contributed significantly to health research as a Researcher at CONICET in Argentina from 2013 to 2015.

Dr Daniel Beltrammi

VP, Brazilian Hospital Services Company - EBSERH, Brazil

Dr Daniel Beltrammi is a physician specializing in Healthcare Systems and Hospital Management, working for Brazil’s national health system in leading positions during the last twenty years, and the Vice President of EBSERH – a brand new IHF Brazilian member.

Ms Tamara Biedermann Villagra

Chief Medical Officer, Fundació Aspace Catalunya, Spain

Ms Tamara Biedermann Villagra holds a Bachelor’s degree in Medicine and Surgery from the National University of Asunción, Paraguay, graduating with honors (2003-2009). She specialized in Physical Medicine and Rehabilitation, completed Medical Internship and Residency (MIR) at Hospital Vall d’Hebron in Barcelona (2011-2015), and completed an external rotation in Pediatric Rehabilitation at Virgen de Macarena Hospital in Seville (2015). She then further specialized in Pediatric Disability at Complutense University of Madrid (2017-2018).

Ms Tamara is an active member of professional associations including the Catalan Society of Physical Medicine and Rehabilitation (SCMFiR), the Spanish Society of Pediatric Rehabilitation (SERI), and the Paraguayan Society of Physical Medicine and Rehabilitation (SPMFyR).

Dedicated to various social projects from a young age, her professional journey spans various healthcare institutions in Barcelona and Paraguay, including Hospital Vall d’Hebron (2018), CUAP COTXERES (2017-2018), Cemefir (2016-2017), as well as involvement with foundations such as Teleton and Cerenif. She has worked as a Specialized Physician and Project Coordinator, with a focus on cerebral palsy and neurological disorders.

She commenced her role as a Specialist Physician at Fundació Aspace Catalunya in April 2018. Since October 2020, she currently serves as the Director of Health Services at the Aspace Catalunya – dedicated to the ongoing improvement and delivery of quality care to the cerebral palsy community.

Mrs Sandrine Boucher

Director of Medical Strategy and Performance, Unicancer, France

Mrs Sandrine Boucher is responsible for the development of management tools of the French hospital market (benchmarking on economic indicators, branches of activity, and market studies), drafting and defending Unicancer’s position before the Ministry of Health concerning hospital pricing systems, financial and management issues in hospital.

Over the past few years, she has supervised a study on the evolution of the treatment of cancer patients (EVOLPEC) which aims  to assess the consequences and financial impact of cancer care.

At the same time, she is working with several medical teams in different national experimental projects such as the following below.
Onco’Link: Its objective is to allow patients receiving oral anti-cancer therapy, by structuring the coordination of hospital teams and community professionals, including pharmacists and general medical practices.
Interception programme: This is collaborated with Gustave Roussy team to identify people at greater risk of developing cancer as early as possible in order to offer them a personalised care.

Deborah J. Bowen, FACHE, CAE

Deborah J. Bowen, FACHE, CAE

Past-President, International Hospital Federation; CEO, American College of Healthcare Executives, USA

Deborah J. Bowen, FACHE, CAE, is the President and Chief Executive Officer of the American College of Healthcare Executives. This is an international professional society of more than 40,000 healthcare executives who lead hospitals, healthcare systems and other healthcare organizations. Alongside this role, she serves on the board of the Institute for Diversity in Health Management.

In November 2015, Ms Bowen was nominated by the American Hospital Association, which is an IHF Full Member, to become their representative on the IHF Governing Council. After a successful mandate, Ms Bowen was elected as IHF President Designate in 2019, became IHF President in November 2021 and started her mandate as IHF Past-President in October 2023.

Ms Bowen is board certified in healthcare management and a Fellow of both ACHE and the American Society of Association Executives. Additionally, she is a Baldrige Executive Fellow and a Certified Association Executive.

An experienced and dedicated healthcare industry leader, Ms Bowen was recognized by Modern Healthcare as one of the Top 100 Most Influential People in Healthcare and one of the Top 25 Women in Healthcare.

Deborah J. Bowen, FACHE, CAE

Mr Marco Saavedra Bravo

Continuous Improvement Manager, Hospital Sírio-Libanês, Brazil

Marco is an Industrial Engineer and has a Postgraduate in Operations Management from the Valparaíso University in Chile, and an MBA in Health Management from the University of São Paulo in Brazil. He is a Black Belt in Lean Six Sigma and an Alumni of the Caribbean Climate and Health Responder Programme of the Pan-American Health Organization (PAHO) and the Columbia Mailman School of Public Health. He is also an Ambassador for the Young Executive Leaders (YEL) Programme 2024 of the International Hospital Federation (IHF) and a Fellow of the Brazilian Hospital Federation (FBH) and the Brazilian College of Healthcare Executives (CBEXs).

Marco’s expertise in continuous improvement and lean practices has led to significant improvements in operational efficiency and patient care at Hospital Sirio-Libanês. He is passionate as well about promoting sustainability in healthcare, recognizing the importance of reducing waste, and implementing environmentally friendly practices. He is just finishing the second edition of the “Caribbean Climate and Health Responder” Programme from PAHO and the Columbia Mailman School of Public Health.

In his role as a Faculty Member at the Fundação Dom Cabral and the Geneva Sustainability Centre, Marco shares his knowledge and experience with future healthcare leaders – inspiring them to drive positive change in their organizations. His dedication to spreading the Kaizen culture and Lean Thinking principles will undoubtedly have a lasting impact on the healthcare industry in Latin America.

Overall, Marco Saavedra Bravo’s commitment to continuous improvement, sustainability, and excellence in healthcare management make him a valuable asset to the healthcare industry. His innovative approach and dedication to driving positive and sustainable changes are truly commendable.

Dr Mirocles Campos Véras Neto

President, Confederação das Santas Casas e Hospitais Filantrópicos, Brazil

Dr Mirocles is a renowned professional in the area of ​​administration and health, with vast experience and significant contributions throughout his career. He graduated in Administration from Faculdade Piauiense FAP and specialized in Hospital Administration from Faculdade São Camilo.

His career includes prominent positions, such as President of the Confederation of Santas Casas de Misericórdias, Hospitals and Philanthropic Entities (CMB), President of the Society for the Protection of Maternity and Childhood of Parnaíba (SPMIP) and President of the Federation of Santas Casas de Misericórdia and Philanthropic Entities of the State of Piauí (FEMIPI).

Furthermore, he held important political positions, such as Secretary of Health of the State of Piauí, Vice Mayor, and State Deputy. His work encompasses both public and private management – demonstrating a solid commitment to improving health services and community development.

Dr Arthur Chioro

President, Brazilian Hospital Services Company - EBSERH, Brazil

Dr Arthur Chioro is a Physician with a Doctor of Science degree and a Professor of Public Health at the Federal University of São Paulo. He is also Brazil’s Former Ministry of Health during the years of 2014 to 2015.

Mr See-to Chui

Senior Nursing Officer, Hospital Authority, Hong Kong

Chui See-to is a Senior Nursing Officer in the Central Nursing Division of Prince of Wales Hospital of the Hong Kong Hospital Authority.

He completed the training as Registered Nurse in 1985 and attained his Bachelor and Master’s Degree in 1993 and 2010 respectively. He received the Fellow of Hong Kong College of Surgical Nursing in 2012. From 2009 to 2023, he worked as the Surgical Department Operations Manager of Prince of Wales Hospital with 370 surgical beds, High Dependency Unit, Endoscopy Centre, and Lithotripsy and Uro-investigation Centre.

He has received numerous bright achievement awards for his contribution to the nursing profession by promoting safe practice, quality improvement, and nursing information technology program – especially implementing the first clinical dashboard in Hospital Authority Endoscopy Centre in 2021. He was awarded the Outstanding Staff of Hong Kong Hospital Authority Head Office (HAHO) in 2022. He was hailed as one of the Asian Heroes by Time Magazine during the SARS crisis in 2003.

Currently, he is the Senior Nursing Officer taking up the role of Chairman in the Nursing Information Technology (IT) Development among seven hospitals of the New Territories East Cluster (NTEC) – Hospital Authority. Under his leadership and close collaboration with HAHO and Cluster IT, different IT projects have been smoothly implemented in the whole cluster, including the cluster-wide implementation of command centre, eVital, smart panel, and smart workplace. He also provides coaching and training to NTEC nursing staff on different IT initiatives.

Mrs Jean Courtney

EVP and COO, The Joint Commission, USA

Jean Courtney currently serves as the Executive Vice President and Chief Operating Officer for The Joint Commission Enterprise. In this role, she is responsible for coordinating strategic initiatives and operating activities, overseeing Joint Commission Resources (JCR) and Joint Commission International (JCI) product and service delivery, and directing business development and marketing for The Joint Commission enterprise.

Previously, Mrs Courtney served as the Interim President, Chief Executive Officer, and Chief Operating Officer for the Joint Commission Resources and Joint Commission International. JCR and JCI are not-for-profit organizations working to improve health care quality and patient safety in over 70 countries around the world. JCI is leading healthcare improvement worldwide through its work with The Joint Commission – through development of international standards for quality and safety and international patient safety goals, and by offering domestic and international consulting, international accreditation, education, publications, Continuous Service Readiness®, and software.

Mrs Courtney has more than 35 years of healthcare financial, strategic, and operational management experience. Earlier, Mrs Courtney served as the Chief of Staff and Chief Financial Officer for JCR and JCI. In addition, she has worked as a Senior Manager in the healthcare consulting practice for E&Y in Chicago, Illinois; as a Corporate Finance Projects Manager and Senior Internal Auditor for Henry Ford Health System in Detroit, Michigan; and as a Staff Accountant for Pannell Kerr Foster, Certified Public Accountants in Detroit, Michigan.

Mr Alan Dubovsky

VP and Chief Patient Experience Officer, Cedars-Sinai, USA

Alan Dubovsky is the Vice President and Chief Patient Experience Officer for Cedars-Sinai Medical Center in Los Angeles, California. In his role, Alan is responsible for the facilitation of all patient experience strategy and operations improvements in the inpatient, ambulatory, emergency, and ancillary areas.

Alan is also responsible for Interpretation Services: providing language interpretation and translation needs to all medical center patients. In addition, Alan is responsible for Patient Advocacy: the department tasked with managing complaints and grievances, and Lobby Services: the team responsible for first impressions at all entry points of the hospital.

Alan joined Cedars-Sinai in November 2016, with 15 years focused on healthcare patient experience improvement. Prior to joining Cedars-Sinai, Alan was with Emory Healthcare in Atlanta, Georgia – where he was responsible for patient experience and physician engagement, international health, and the leadership and talent development programs.

Alan completed his undergraduate degree in Business Administration at the University of Georgia and his Executive Master in Business Administration at Emory University.

Dr Ibrahim ElLakany

Chief Quality Officer, Saudi German Hospital, Egypt

Dr Ibrahim El Lakany is a healthcare quality expert with over 20 years of experience in healthcare. He is currently holding the position of Chief Quality Officer in Saudi German Hospital (SGH) – Egypt.

With wide experience in healthcare quality as well as administration, Dr El Lakany held previous positions as Quality Director in Saudi German Hospital – Aseer, and Acting Quality and Patient Safety Manager in Saudi German Hospital – Al Madinah.

During his career, Ibrahim achieved many national and international accreditation and re-accreditation over 18 years in the field – including Joint Commission International (JCI), Canadian Qmentum International, General Authority Healthcare Accreditation and Regulation, and TEMOS (Medical Tourism) Certification ISO 22000/2018 in food safety. In addition, he led many administrative projects including the Civil Defense License renewal in SGH – Aseer in July 2016 and the creation and supervision of new units in SGH – Aseer including a new ER, new ICU, new CCU and CATHLAB, new PICU, and new dialysis units.

Ibrahim was selected by the National Association of Healthcare Quality (NAHQ) as a Poster Presenter for the 38 NAHQ annual conference (Triple Crown of Quality) which was conducted in Louisville, KY, USA from 6 – 9 October 2013.

Ibrahim was a speaker in many symposiums conducted in infection control and quality improvement in SGH – Aseer, SGH – Jeddah, and SGH – Cairo. He was also a speaker in the IHF World Hospital Congress 2023 conducted in Lisbon about value-based healthcare. His project of establishing an integrated quality management model (holistic approach) has been awarded an “honourable award” in the IHF World Hospital Congress in Dubai last 2022.

Dr Amir ElTelwany

Executive Director and CEO,
Egypt Healthcare Authority, Egypt

Dr Amir ElTelwany is the pioneering Chief Executive Director (CEO) of the Egypt Healthcare Authority (EHA), blazing a trail as the first individual to hold this esteemed position since its inception in 2019. With an illustrious career path, Dr ElTelwany previously served as the Deputy Director of the Universal Health Insurance Project and distinguished himself as the Project Manager of the Japanese-Egyptian Quality Improvement Project within Egyptian hospitals. His leadership journey encompasses vital roles within Ministry of Health hospitals, where he showcased exemplary vision and unwavering dedication.

In recognition of his exceptional contributions to public service, Dr ElTelwany was bestowed with the prestigious Egypt Award for Government Excellence in its third edition in 2022 – earning accolades as the “Best Sector Head” among recipients of individual excellence awards. His academic endeavors underscore a commitment to excellence: holding a Master’s Degree in Clinical Operations from Harvard University, augmented by the Egyptian Fellowship in Health Facilities Management. Additionally, he possesses a Master’s Degree in Diagnostic Radiology and is currently pursuing a Doctor of Medicine (MD) in Interventional Diagnostic Radiology.

Under Dr ElTelwany’s visionary stewardship, the EHA has experienced unprecedented progress across all facets of the healthcare sector. Harnessing state-of-the-art technological advancements and implementing robust clinical governance systems, he and his team have spearheaded a paradigm shift in healthcare delivery, ensuring the provision of exemplary services. Driven by an unyielding pursuit of excellence, he has led initiatives to optimize operational efficiency, ensure financial sustainability, and institute a comprehensive revenue cycle management system within EHA.

Dr Ahmed El-Sobky

Chairman, Egypt Healthcare Authority, Egypt

Dr Ahmed El-Sobky is the Chairman of the Egypt Healthcare Authority since 2020. In this capacity, he has spearheaded transformative initiatives aimed at enhancing healthcare services and accessibility in Egypt.

He also serves as a Member of the UHC 2030 Steering Committee, contributing his expertise to global efforts in advancing universal health coverage, and is the General Supervisor of two pivotal projects at the Ministry of Health and Population (MOHP): the Hayah Karima Project and the Universal Health Insurance Project – both positions he has held since October 6, 2019. Dr El-Sobky previously served as the Deputy Minister of Health and Population for Monitoring and Follow-up Affairs from June 2018 to May 2023.

His educational background includes a PhD in Diagnostic Radiology from Menoufia University, a Master of Science in Clinical Service Operations from the Harvard Medical School earned in May 2023, an Executive Diploma in Public-Private Partnership in Healthcare from the Frankfurt School of Finance and Management earned in May 2023, a Master’s degree in Public Policy with a specialized focus on Global Health Issues from The American University in Cairo, and an MBA in Business Administration and Management from ESLSCA University.

Dr El-Sobky joined the IHF Governing Council in October 2023.

Dr Carsten Engel

CEO, The International Society for Quality in Health Care (ISQua), Ireland

Carsten obtained a MSc in Physics and Chemistry and a MD from the University of Copenhagen, and subsequently earned a Board Certification in Anaesthesiology.

In 2006, after a hospital career of 22 years including a period as the Chief Medical Officer, he joined The Danish Institute for Quality and Accreditation in Healthcare (IKAS). In 2010, he was appointed the Deputy Chief Executive in IKAS where he was a member of the team that developed, implemented, and managed the national Danish accreditation programme. In 2021, he joined The International Society for Quality in Health Care (ISQua) and ISQua EEA as the Chief Executive Officer.

He has been a member of ISQua’s Accreditation Council since 2010 to 2021, a member of the ISQua Academy of Quality and Safety in Health Care since 2019, the Deputy Chair since 2016, and ISQua Expert since 2013. He has contributed to the development of ISQua’s International Accreditation Programme.

Carsten has also published and presented on accreditation-related topics.

Dr Emad Estemalik

Chair for International Business Development, Cleveland Clinic, USA

Emad Estemalik MD, MBA is the Chair for International Business Development at Cleveland Clinic’s International Operations, Section Head for Headache and Facial Pain at Cleveland Clinic’s Neurological Institute, and Assistant Professor of Neurology at the Lerner School of Medicine of Case Western Reserve University.

Dr Estemalik completed his residency at the Cleveland Clinic in 2012. He also completed a one year fellowship in Headache Medicine following his residency. He received his MD from the Ain – Shams Medical School in Cairo, Egypt in 2005. He is also a graduate of the Weatherhead School of Management at Case Western Reserve University from which he holds an MBA degree.

Dr Estemalik leads the efforts of expanding the Cleveland Clinic’s global outreach to enhance the clinic’s international presence, direct its international resources towards building quality relationships with global healthcare institutions, and identify strategic market opportunities to direct investment strategies.

Dr Estemalik also serves on the Leadership Committee of the Cleveland Clinic’s Neurological Institute. His role includes executing the Cleveland Clinic’s vision a